波尔图盖亚诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 1,147 评论

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波尔图盖亚诺富特酒店 - Image 1
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Lugar das Chas, Afurada, 4400-499 盖亚新城, 葡萄牙

描述

酒店其他优惠

  • 靠近波特酒窖和 Serralves 基金会

  • 靠近众多酒窖和阿拉比达购物中心

  • 设有儿童游乐园、花园、室外游泳池和露台

  • 5 间设施齐全的会议室，最多可容纳 200 人

  • 夏季，您可以在露台上享用烧烤

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酒店位置

波尔图盖亚诺富特酒店

Lugar das Chas, Afurada
4400-499 盖亚新城
葡萄牙

GPS:41.144019, -8.640998

电话
+351 22 772 8700

全国固定网络呼叫

传真 +351 22 772 8701

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

STREET FOOD TERRACE

酒店餐厅“Street Food Terrace”供应现代美食以及地方小吃和开胃菜。夏季，不要错过露台上或泳池畔的烧烤活动！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  1,147 评论

TripAdvisor 评级  4.0/5  1,373 评论

Restaurant

Tripadvisor 评级 2.0/5

Papito1 经 TripAdvisor 认证的评论

Ate at the Novotel restaurant one night, directly across from the Ibis. Restaurant and bar was serviced by one waitress, needless to say, service was terrible. The pork 'cheeks' (as per menu) were good, but my veal steak was tough, ordered the veal precisely because it's not supposed to be tough. Meal was to come with fries and a vegetable. Fries were Novotel's version of potato chips and did not get my vegetable until after finishing my veal and chips. Saw the assistant manager walking around told him what I thought of the service/food and he said they only had one server, exactly the problem, perhaps instead of walking around with his hands in his pocket he should have pitched in serving customers. Extremely poor customer service.

Dear Papito, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

Outstanding! Best stay ever! Claudia UK 🇬🇧

Tripadvisor 评级 5.0/5

ClaudiaUnitedKingdom Solo travel - 经 TripAdvisor 认证的评论

Forever grateful for the amazing stay @ Novotel Porto Gaia Portugal, congratulations are in order to Mr Pedro (Novotel General Manager) and his entire team! They are all amazing! Professional, courteous but above all incredible human beings! Not just a memorable stay, having a disability and severe health issues, all of them, went above and beyond to take very good care of me. Thank you ever so much, forever grateful! An hidden gem for your perfect Porto getaway! Highly recommended! Claudia UK 🇬🇧

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

Rude managers

Tripadvisor 评级 2.0/5

richaturn 经 TripAdvisor 认证的评论

This hotels food is very expensive and some of the staff are very rude, I will not be coming here again. The pool was cloudy and ground floor rooms are noisy and outdated .Guests are constantly being told of for eating or drinking water not purchased at extortionate rates from the hotel

Dear {guest_first_name} {guest_last_name}, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro

Good Hotel for the price

Tripadvisor 评级 4.0/5

claremR8154ZE 商务住宿 - 经 TripAdvisor 认证的评论

This hotel was the one of the cheapest when I booked, and for the price I would say it is very good. It is a bit dated, but it is clean, well maintained with good quality shower and kettle, fridge and safe in the room. The staff are very friendly and helpful. I did find my room to be quite warm, despite it being October, and the air conditioning was not very effective, I wouldn't want to stay here in the summer! I found the prices for dinner reasonable, perhaps more expensive than you can get elsewhere in Porto, but the food was very nice and it serves some authentic local dishes. However I did find that the buffet was overpriced.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pedro Gageiro General Manager

Practical hotel

Tripadvisor 评级 3.0/5

679ssaml 经 TripAdvisor 认证的评论

The hotel is clean and has friendly staff , especially at the reception desk . The rooms are basic and needs a bit of freshening up . The pillows were not fit for purpose. Swimming pool was not usable and there is no gym. The breakfast spread is alright but becomes monotonous. I was disappointed by the bar as they had run out of draught beer by 8 pm in the evening. Location is not bad and is easily accessible from airport , motorway . There is no metro connection but there is a bus stop with regular buses to town. There is a big shopping centre nearby and a good fish restaurant in the village nearby. To summarise the Novotel is basic and needs some renovation.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manage

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 476 评论 8.3/10 位置
  • 746 评论 6.2/10 房间
  • 796 评论 9.1/10 服务
  • 9 评论 6.8/10 上网
  • 582 评论 9.1/10 早餐
  • 423 评论 5.5/10 舒适度
  • 297 评论 7.1/10 清洁度
  • 211 评论 6.2/10 性价比

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