汉诺威城市美居酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 2,299 评论

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汉诺威城市美居酒店 - Image 1
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Willy Brandt-Allee 3, 30169 汉诺威, 德国

描述

酒店其他优惠

  • 绿钥匙和 BREEAM 认证酒店

  • 传统和现代：这家列入遗产名录的酒店建于 1889 年，历史悠久

  • 2022-2023 客房和走廊的新地毯、家具、喷绘和照明

  • 历史悠久的"马林堡"厅在 1889 年曾被玛丽皇后装修后作为礼物赠送

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

我们的客房

酒店位置

汉诺威城市美居酒店

Willy Brandt-Allee 3
30169 汉诺威
德国

GPS:52.366829, 9.740032

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

DAS RESTAURANT

身心放松，让美食、醇酒陪伴您。欢迎您前来享受本餐厅轻松惬意的氛围：黑安格斯汉堡、凯撒沙拉或纯素食品？不管什么，您都能找到！

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  2,299 评论

TripAdvisor 评级  4.1/5  738 评论

Very Bad Experience with Mercure Hannover City

Tripadvisor 评级 1.0/5

Vikas M 经 TripAdvisor 认证的评论

Wy experience with this hotel has been very bad one. Despite paying such exorbihant prices, quest experience and courtsey was totally missing. The most surprising anc shocking part was that Hotel was under some kind if renovation . This information was not at all put anywhere on their website or informed during booking. This is no ethical and not the kind of transparency you expect from Accor Group of Hotels. beinh All Accor+ Explorer member anc silver member as well was supposedly given upgrade to priviledge room. To my surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , tc which they noted my mistake and sayinc they would come back. Upon checking next day, reception person stated me saying i did not check with them again !! That was again verv surprsining considering nad already put up a request. Anyhow or last day when i raised this issue with my [ravel agent ,the hotel just refused saying that thev tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the while booking. I could have easily not to stay at this property had i know. this fact transaparently from the property .surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , to which they noted my mistake and saying they would come back. Upon checking next day , reception person stated me saying i did not check with them again !! That was again very surprsining considering i had already put up a request. Anyhow on last day when i raised this issue with my Travel agent .the hotel just refused saying that they tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the website while booking. I could have easily chosen not to stay at this property had i known this fact transaparently from the property . Why a customer has to pay so much or go through all this trouble of iustification and harrassment ?? Really bad experience and nothing less than cheating. Not at all expected from Mercure and Accor brand at all..

Dear Vikas, Thank you very much for your honest words! With all due respect, we understand your frustration, but we are not solely to blame for this situation. You planned and booked your trip through a questionable third-party provider. This travel provider is your point of contact for the hotel booking, and we are merely providing you with the room. You did not book directly with us through your ALL Silver membership, that is not correct. If you had, you would have seen on the website that we are undergoing partial renovation:  https://all.accor.com/hotel/1016/index.de.shtml As already mentioned, you relied on a travel provider who apparently did not serve you well.  You could have expected transparency if you had booked directly through our hotel and not through a questionable travel agency. That's the truth, and we're very sorry that things turned out this way for you. Regarding the request to change the room: You received a complimentary upgrade to our Privilege category at Check-In, and we were only able to offer you a change to a standard double room because we were fully booked while trade fair time. Our colleague at reception showed you the standard room without scaffolding, and you did not want to change rooms. Our colleagues contact you again and offered you an alternative, you declined. So it's not true that we stopped caring. You also have to accept that we don't have many options when we are fully booked. You can open the windows in our building. Our hotel information brochure states that you can borrow a key from reception. Currently, you can only tilt the windows on the renovation side. The protective film keeps dirt off the scaffolding but is breathable. Air circulates. We apologize for the inconvenience on site and we understand that you are disappointed in us. It was a chain of unfortunate circumstances that upset you.  However, we would like to clearly distance ourselves from the statement “fraud/ cheating,” which is a serious accusation that you are making. You should take another look at your travel provider for your next trip. Communication with the travel provider was very unprofessional for us. We wish you all the best! Julia Becker (Reservation Manager)

Put a Fridge in the Rooms

Tripadvisor 评级 4.0/5

ButtsFife 经 TripAdvisor 认证的评论

Modern Hotel about 15 minutes walk from the Main Railway Station with easy access to Public Transport. Rooms well furnished and clean. Could do with a small Fridge or Mini Bar to store goods in. Lots of eateries in close proximity and a Netto Supermarket across the road. Breakfast good but a little pricey at 24 Euros.

客户意见评级 3.5/5

Qiudong X. 商务住宿 - 所有已确认评论

1-如果能够提供一次性的拖鞋会更好

Dear Guest, Thank you for your review. If you have any special requests or suggestions, please feel free to contact our reception desk at any time—we will be happy to help you make your stay as pleasant as possible. Best Regards Ann-Christin Koch Rooms Division Manager

Good enough hotel for a stopover, good breakfast

Tripadvisor 评级 4.0/5

CharmedNederland 经 TripAdvisor 认证的评论

This is a small clean hotel, the room was functional, it could sleep 3. The bathroom has a small shower cubicle, no conditioner, nor facecloth or lotion, but good enough for us as we only stayed 1 night. Rooms seem new and refurbished, aircon works, there is a safe, desk and we had 2 rooms next to each other as requested at the end of the corridor, so it was quiet. The pillow was too soft, but we liked the firm mattrass. The sheets did not smell so nice or fresh like they weren't aired enough. Parking was expensive, the neighborhood is quiet. You can hear some street sounds during the day but at night it was quiet enough for us light sleepers although it wasn't completely soundproof and the darkening curtains let light through the sides in the morning. The light of the TV was on the whole night. The location is good, we walked 10 minutes to get to the center with shops and restaurants. There is a small park and playground just outside the hotel. The breakfast ended at 10.00 am although the website states 10.30 am. The food was standard, but with enough choice for us on a small buffet with fresh goods that looked tidy and clean.

Too expensive for the quality

Tripadvisor 评级 2.0/5

PhilippeL921 商务住宿 - 经 TripAdvisor 认证的评论

avr. 2025 Too expensive for the quality No a/c Privilege room just on top of the terrasse where people hangout until 5:00 am. I asked to the front desk to ask them to be a little quiet, nothing. No a/c = windows opened = cigarette smell in the room. So, I paid 2371€ for a deceptive experience. For the 1/3 of the price it would be ok.

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其他网络用户评价我们的酒店

  • 825 评论 8.8/10 位置
  • 1,003 评论 6.8/10 房间
  • 981 评论 9.1/10 服务
  • 20 评论 6.4/10 上网
  • 682 评论 8.4/10 早餐
  • 480 评论 6.1/10 舒适度
  • 364 评论 7.7/10 清洁度
  • 198 评论 7.3/10 食物

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。