Mercure Hotel Hannover City 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.5/5 รีวิว 2,374 รายการ

การรับประกันราคาที่ดีที่สุด
Mercure Hotel Hannover City - Image 1
Mercure Hotel Hannover City - Image 2
Mercure Hotel Hannover City - Image 3
Mercure Hotel Hannover City - Image 4
Willy Brandt-Allee 3, 30169 HANNOVER, เยอรมนี

รายละเอียด

ความพิเศษของโรงแรม

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
เยอรมนี

พิกัด:52.366829, 9.740032

โทรศัพท์

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.5/5  รีวิว 2,374 รายการ

เรทติ้งบน TripAdvisor  4.1/5  รีวิว 739 รายการ

Service issues and missing amenities

คะแนนจาก Tripadvisor 3.0/5

Ivo Michael A รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed at Mercure Hannover City for a work trip. Although the hotel is officially rated as 4 stars, in my opinion it clearly does not meet that standard and feels more like a 3-star hotel overall. First, the room amenities were far below what I expect from a 4-star property. There were no amenity kits in the room, no bathrobe, no slippers, and not even a bottle of water. Instead, there was a single water dispenser for the entire hotel, located on the 4th floor. Having to go to another floor just to get water is not acceptable at this category level. The biggest issue, however, was the handling of the credit card deposit. Upon arrival, the receptionist asked if I wanted to leave a credit card on file in case we used the bar or room service. I agreed and provided my card, also covering a colleague who had not yet received her physical card. What was not explained in advance is that they immediately charged 300 EUR in total, calculated as 50 EUR per night per room. I received a push notification from my bank showing the amount as charged, not merely blocked. When I questioned this, the receptionist very casually said it was a deposit that would be released at checkout. This is not acceptable. A charge of this size must be clearly communicated before taking the money. Many guests have limited credit card limits, and unexpectedly losing access to 300 EUR for several days can be a real problem. The next day, I returned to reception and asked them to remove my credit card and refund the amount immediately. The receptionist tried to explain that it was “only retained,” but I insisted, as this had been done without proper consent. Only then was the amount refunded. On the last day, one of my colleagues also had issues at checkout related to the deposit. He was charged for something he did not consume, which caused unnecessary stress just before an important workshop. Overall, the stay was acceptable, but the lack of basic 4-star amenities, poor transparency regarding deposits, and checkout issues significantly lowered the experience. This is not what I expect from a hotel advertising itself as 4 stars.

Very Bad Experience with Mercure Hannover City

คะแนนจาก Tripadvisor 1.0/5

Vikas M รีวิวที่ได้รับการรับรองจาก TripAdvisor

Wy experience with this hotel has been very bad one. Despite paying such exorbihant prices, quest experience and courtsey was totally missing. The most surprising anc shocking part was that Hotel was under some kind if renovation . This information was not at all put anywhere on their website or informed during booking. This is no ethical and not the kind of transparency you expect from Accor Group of Hotels. beinh All Accor+ Explorer member anc silver member as well was supposedly given upgrade to priviledge room. To my surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , tc which they noted my mistake and sayinc they would come back. Upon checking next day, reception person stated me saying i did not check with them again !! That was again verv surprsining considering nad already put up a request. Anyhow or last day when i raised this issue with my [ravel agent ,the hotel just refused saying that thev tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the while booking. I could have easily not to stay at this property had i know. this fact transaparently from the property .surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , to which they noted my mistake and saying they would come back. Upon checking next day , reception person stated me saying i did not check with them again !! That was again very surprsining considering i had already put up a request. Anyhow on last day when i raised this issue with my Travel agent .the hotel just refused saying that they tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the website while booking. I could have easily chosen not to stay at this property had i known this fact transaparently from the property . Why a customer has to pay so much or go through all this trouble of iustification and harrassment ?? Really bad experience and nothing less than cheating. Not at all expected from Mercure and Accor brand at all..

Dear Vikas, Thank you very much for your honest words! With all due respect, we understand your frustration, but we are not solely to blame for this situation. You planned and booked your trip through a questionable third-party provider. This travel provider is your point of contact for the hotel booking, and we are merely providing you with the room. You did not book directly with us through your ALL Silver membership, that is not correct. If you had, you would have seen on the website that we are undergoing partial renovation:  https://all.accor.com/hotel/1016/index.de.shtml As already mentioned, you relied on a travel provider who apparently did not serve you well.  You could have expected transparency if you had booked directly through our hotel and not through a questionable travel agency. That's the truth, and we're very sorry that things turned out this way for you. Regarding the request to change the room: You received a complimentary upgrade to our Privilege category at Check-In, and we were only able to offer you a change to a standard double room because we were fully booked while trade fair time. Our colleague at reception showed you the standard room without scaffolding, and you did not want to change rooms. Our colleagues contact you again and offered you an alternative, you declined. So it's not true that we stopped caring. You also have to accept that we don't have many options when we are fully booked. You can open the windows in our building. Our hotel information brochure states that you can borrow a key from reception. Currently, you can only tilt the windows on the renovation side. The protective film keeps dirt off the scaffolding but is breathable. Air circulates. We apologize for the inconvenience on site and we understand that you are disappointed in us. It was a chain of unfortunate circumstances that upset you.  However, we would like to clearly distance ourselves from the statement “fraud/ cheating,” which is a serious accusation that you are making. You should take another look at your travel provider for your next trip. Communication with the travel provider was very unprofessional for us. We wish you all the best! Julia Becker (Reservation Manager)

Put a Fridge in the Rooms

คะแนนจาก Tripadvisor 4.0/5

ButtsFife รีวิวที่ได้รับการรับรองจาก TripAdvisor

Modern Hotel about 15 minutes walk from the Main Railway Station with easy access to Public Transport. Rooms well furnished and clean. Could do with a small Fridge or Mini Bar to store goods in. Lots of eateries in close proximity and a Netto Supermarket across the road. Breakfast good but a little pricey at 24 Euros.

Good enough hotel for a stopover, good breakfast

คะแนนจาก Tripadvisor 4.0/5

CharmedNederland รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is a small clean hotel, the room was functional, it could sleep 3. The bathroom has a small shower cubicle, no conditioner, nor facecloth or lotion, but good enough for us as we only stayed 1 night. Rooms seem new and refurbished, aircon works, there is a safe, desk and we had 2 rooms next to each other as requested at the end of the corridor, so it was quiet. The pillow was too soft, but we liked the firm mattrass. The sheets did not smell so nice or fresh like they weren't aired enough. Parking was expensive, the neighborhood is quiet. You can hear some street sounds during the day but at night it was quiet enough for us light sleepers although it wasn't completely soundproof and the darkening curtains let light through the sides in the morning. The light of the TV was on the whole night. The location is good, we walked 10 minutes to get to the center with shops and restaurants. There is a small park and playground just outside the hotel. The breakfast ended at 10.00 am although the website states 10.30 am. The food was standard, but with enough choice for us on a small buffet with fresh goods that looked tidy and clean.

Too expensive for the quality

คะแนนจาก Tripadvisor 2.0/5

PhilippeL921 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

avr. 2025 Too expensive for the quality No a/c Privilege room just on top of the terrasse where people hangout until 5:00 am. I asked to the front desk to ask them to be a little quiet, nothing. No a/c = windows opened = cigarette smell in the room. So, I paid 2371€ for a deceptive experience. For the 1/3 of the price it would be ok.

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 826 ความคิดเห็น 8.7/10 ทำเล
  • 1,019 ความคิดเห็น 6.8/10 หัองพัก
  • 1,001 ความคิดเห็น 9/10 บริการ
  • 19 ความคิดเห็น 5.7/10 อินเทอร์เน็ต
  • 676 ความคิดเห็น 8.3/10 อาหารเช้า
  • 484 ความคิดเห็น 6/10 ความสะดวกสบาย
  • 369 ความคิดเห็น 7.8/10 ความสะอาด
  • 192 ความคิดเห็น 7.4/10 ร้านอาหาร

สนับสนุนโดย Trustyou

สถานประกอบการอื่นของเราที่อยู่ใกล้เคียง

ดูโรงแรมทั้งหมดของเราใน อาโนฟวร์