Novotel Paris Charles-de-Gaulle Airport

This has been our go to place to stay at Roissy for flights back to the states. Unfortunately, quality has gone downhill. A/C was present in lobby and main floor but had been SHUT DOWN to all rooms due to time of year (September). Our room, 604 (22 Sept 2022), on the top floor was about 80F. The windows could not be opened because the handles had been removed for security. Hotel assistance insisted that if we turned off the A/C unit and restarted it that cold air would commence. On multiple attempts, the little green light next to the snow flake would not illuminate. Housekeeping was dispatched to take us on a tour of 6 other rooms, all with the same issue. The hotel was half empty due to price/demand and there were multiple rooms, all with defunct A/C. The housekeeper finally admitted that hotel management had shut down the A/C for all rooms in the building due to time of year with no regard for actual temperature inside the building or customer comfort. This is a relatively expensive hotel with many options in this price range available with working climate control. After wasting 25 minutes touring rooms on the 6th floor and the 3rd floor, we resigned ourselves to a poor night of sleep. After a second request, house keeping brought a handle to open our window. With it open, the room was cooler but we were subject to merciless aircraft noise. Note to Novotel corporate- A/C is vital for airport hotels because opening windows isn't practical with the noise. At minimum, have a thermostat in rooms set to a min temp like 75F rather than hot box your clients. If you are shutting down A/C, make certain your minsplits are ducted to draw cooler outside air to your upper floors. We noted that A/C was working fine in the lobby and restaurant to keep staff cool. It was only in the rooms that it was shut down. Running the fan on full simply pulled additional warm air into our room as it was obvious the AC mini-splits are not ducted outdoors. This issue was brought to the attention of hotel staff with no acceptable solution. Hotel staff are located in a very informal space at desks more suited to an office share than a hotel. Staff were often roaming around the space and it was difficult to ascertain who was actually in charge. The popup drain for the bathroom sink was stuck down and could not be opened. The pop up lever had become detached which was not identified by housekeeping before our room was occupied. There was soap scum from previous occupants that had never drained. There was a general lack of quality control or consideration for guest comfort. Bathrobes and two types of water in the mini-bar are a nice touch, but what we really want is to sleep in a temperature-controlled space and have basics like working sinks. Sleep is the primary goal! We will be staying at the Hilton or a competitor from now on.

The hotel is clean and convenient. Finding the CDGVal is not easy — you need to follow signs for trains and then behind an elevator you will see signs for it on level 4 — take this airport train and not a hotel shuttle. The staff is pleasant and the checking in and out is super easy. We liked the hotel a lot but the restaurant needs to get their act together for international clientele. The staff doesn’t always ask or understand how foreigners want meet cooked (medium, well done, etc) or the meaning of food allergies. No peanuts doesn’t mean you can have a few for decorations. Finally, one server lied to me about the top not being included. This is NOT true! All service is included in the price of the item throughout France. You do not need to leave a tip.

늦은 파리 공항 도착... CDGVAL로 이동하여 Terminal 3에 연결된 호텔에 바로 투숙

Our group booked two rooms at the Novotel for our last night in Paris. I chose the Novotel for the extremely easy access to the free automatic airport shuttle/train (CDGVal). I was nervous about getting to the airport early and didn't want any issues with waiting for a hotel shuttle/Uber or traffic. The Novotel was perfect. Location was even better than I could have imagined from looking at the airport map. You literally just walk down the hallway, and the CDGVal station is right through the double doors. Well, you do have to walk through the station and take the escalator down one level to the CDGVal...but it's extremely simple! (The long walk from Terminal 2 to Terminal 2A is a different story...) Our rooms fit us perfectly. We had a family superior room (double bed + double sofa bed) plus an executive room (double bed + single sofabed). The executive room was on a higher floor and had nicer amenities (bathrobes, slippers, more variety of drinks in the minifridge), but the family room was perfectly fine! The sofabed was not super comfortable, but again, it was fine for one night. Both rooms had a separate toilet room, which made it easier for multiple people to get ready for bed, etc. Best of all was the customer service that we experienced at the Novotel. I had prepaid for the two rooms, but I accidentally canceled my hotel booking in the midst of our Europe trip. I immediately tried to rebook the rooms, but the family room was no longer available, and of course the prices had gone up. My new booking was for 3 executive rooms. In despair, I emailed the Novotel CDG hotel directly, explained that I had accidentally canceled my reservation, and asked if they could reinstate my booking. In the hotel's response, they confirmed that my booking was okay, but my husband and I were not sure if the hotel meant the prepaid, accidentally canceled booking for 2 rooms or the new booking for 3 rooms. It took a little bit of back and forth, but eventually the hotel confirmed that I had 5 rooms booked and asked which rooms did we want to keep? We explained that we would like to keep the prepaid rooms, and they canceled the newer booking. I was still nervous when we arrived at the hotel, but check-in was smooth, and the rooms were just right. Through it all, we were impressed with the kindness and graciousness of the customer service representatives at the hotel. And of course, we were so grateful that they were willing to reinstate my original booking! (Note: When we called the main Accor line for help and asked for English, we were transferred to a rep at the general hotel reservation line. That rep blithely told us that the first booking had been cancelled and that there was no way to reinstate it. So definitely call/email the Novotel CDG directly. Their customer service is wonderful!)

It’s a decent choice if you are travelling for business near the airport or a layover between flights,the hotel is organised,breakfast is great,service is good,people working there are friendly,overall experience is worth it.Nothing extravagant of course,everything you would expect from an airport hotel