马斯特里赫特诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,383 评论

保证最优惠房价
马斯特里赫特诺富特酒店 - Image 1
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Sibemaweg 10, 6227 AH 马斯特里赫特, 荷兰

描述

酒店其他优惠

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

我们的客房

酒店位置

马斯特里赫特诺富特酒店

Sibemaweg 10
6227 AH 马斯特里赫特
荷兰

GPS:50.84499, 5.718246

电话
传真 +31 43 361 6044

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店

WINNERS

在这里，您可以随时随地按照您喜欢的方式享用您喜欢的美食。菜单：营养均衡的健康菜肴、素食、传统美食。总之，这里提供品种繁多的美食，可全方位满足各种口味的客人的需求。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,383 评论

TripAdvisor 评级  4.0/5  1,275 评论

卓越奖 2024

Excellent customer care by exceptional staff

Tripadvisor 评级 5.0/5

johns6581 经 TripAdvisor 认证的评论

We found that all the staff were extreemely polite, patient and very helpful without exception. The receptionist allowed us to checkin early without any prior arrangement and we were allowed to checkout 30 mins later than normal as we had a child who wasnt feeling well. The breakfast staff allowed breakfast to run over the normal closing time as well for us owing to our poorly child. Special mention to Veronika and Anouk at reception who helped us enormously to find and keep safe our passports which we left in the safe by mistake and only found out when we were in Amsterdam. Thanks again for all your help and for the lovely stay.

Dear Guest, Thank you for this great review. We are truly delighted to hear about your fulfilling stay at Novotel Maastricht. It warms us to know that you experienced the courtesy and patience our staff strives to provide. Our team takes great pride in going above and beyond for our guests, and it is rewarding to hear that Weronika, Anouk, and the rest of our staff made such a wonderful impression on you. We understand how stressful misplaced personal items can be, especially while traveling, and we're glad we could assist in safely retrieving your passports. Flexibility is key to a comfortable stay, and we're pleased that we could accommodate your needs with an early check-in, a grace period during check-out, and breakfast timing that suited your situation. We aim to ensure every guest leaves with positive memories, and your experience epitomizes the service we wish to offer. We look forward to welcoming you back soon. Kind regards, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

Good stay

Tripadvisor 评级 4.0/5

Velvon A Couples - 经 TripAdvisor 认证的评论

Stayed for 2 nights. Reception staff is helpful and welcoming. Room was good and comfortable bed. Window opens full (this was an advantage for us) and a fan was provided on request. Clean room and bathroom. Size of the room and bathroom is decent. Bathroom and toilet are separate. Jay Jay at restaurant is super amazing and loved his service. Hotel is slightly away from the city centre (about 1.5kms) and nothing around the hotel. Enjoyed our stay.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our reception staff made a good impression with their helpful and welcoming demeanor, and it's wonderful to know that the comfort of your room and bed contributed positively to your experience with us. While we are pleased that you enjoyed the option to fully open the window and the additional fan provided, we regret to hear that our location did not fully meet your expectations. Novotel Maastricht is indeed a short distance from the city center and we hope this allowed you a pleasant opportunity to explore the surrounding areas. We also take pride in the cleanliness of our accommodations, ensuring that every guest has a tidy and well-maintained space throughout their stay. It is particularly gratifying to learn that Jay Jay's service at our restaurant left a lasting positive impact on your dining experience. We strive to offer exceptional service and it seems we have succeeded on this occasion. Although our hotel is set a bit away from the hustle and bustle, we trust that the tranquility of our location contributed to an overall enjoyable stay. We hope to welcome you back. All the best. Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

Bad service and staff.

Tripadvisor 评级 1.0/5

johnandersson2019 商务住宿 - 经 TripAdvisor 认证的评论

Extremely bad service! This hotel is below standard because some staff not all are very bad. This place is not worth to stay in. Stay somewhere else. This hotel need to change a lot to make it better.

Dear Nander, Thank you that you have taken the time to write a review about your stay with us. We would like to know more about the stay and your experience with our staff. As we can not find a booking that has been made under your last name, please help us to understand your experience in our hotel and get in contact with us through: frontoffice@novotelmaastricht.com. Hope to hear from you soon. We hope that you will allow us the opportunity to welcome you back in future. Best regards, Team Novotel Maastricht.

Its ok...

Tripadvisor 评级 3.0/5

Travelchick20 经 TripAdvisor 认证的评论

A one night stop over with a 20 min walk from the train station. Check in was easy, room comfortable enough. I would say it needs a bit more attention on cleaning and a fresh coat of paint would not hurt. I chose this hotel as the car rental agency was right around the corner and I was leaving early the next day.

Dear Guest, We are grateful to you for taking the time to send us this review. We appreciate your positive remarks about our convenient location and the ease of check-in. It's great to hear that our proximity to the car rental agency was beneficial for your early departure. We note your comments on room cleanliness and décor. Please rest assured that we take the upkeep of our rooms seriously, and we will address these points with our housekeeping and maintenance teams to ensure our standards are fully met. We're glad you found the room comfortable for your stay and hope you had a restful night before your onward journey. We hope to welcome you again in the future. Best wishes, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

Excellent, Good price, Great Service, Easy Parking

Tripadvisor 评级 4.0/5

BeppieChick Couples - 经 TripAdvisor 认证的评论

For the relatively cheap price this was an excellent one night stay in a superior double room. Bed was comfy, plenty of pillows, good seating, easy car parking (should be free), friendly and efficient service. We had a meal in the restaurant - the drinks and food came super quick and dinner was very tasty (fish n chips). The waiter / chef was awesome - friendly, efficient, professional, quick, multi tasker and well presented. Only one issue with our stay - we had to run the shower for about 5 or more minutes before it got to the right temperature - pressure wasn’t that great.

Dear Beppie, Thank you for your feedback. We are delighted to hear that you found our superior double room comfortable and appreciated the friendly and efficient service provided by our staff. It's great to know that you enjoyed your meal at our on-site restaurant, Restaurant Winners, and found the fish and chips to be very tasty. We apologize for the inconvenience you experienced with the shower temperature and pressure. We appreciate your feedback and will look into this matter to ensure a better experience for our future guests. Your satisfaction is important to us, and we are committed to providing a comfortable stay for all our guests. It would be a pleasure to have you return on a future occasion. Best regards, Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

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其他网络用户评价我们的酒店

  • 485 评论 8.2/10 位置
  • 993 评论 6.5/10 房间
  • 961 评论 8.8/10 服务
  • 9 评论 7.5/10 上网
  • 597 评论 8.1/10 早餐
  • 399 评论 6.4/10 清洁度
  • 271 评论 3.5/10 性价比
  • 268 评论 5.6/10 食物

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