渥太华诺富特酒店 4 星
客户意见评级 (ALL 评级) 4.4/5 1,900 评论
33 Nicholas Street
K1N 9M7 渥太华
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2 km / 1.24 mi 1 min drive
7 km / 4.35 mi 5 min drive
18 km / 11.25 mi 20 min drive
18 km / 11.25 mi 20 min drive
从 办理登记入住手续 - 从 办理退房手续
宽敞的客房，配备一张特大床或 2 张双人床、套间浴室/淋浴间、免费无线网络和高速上网、人体工学办公区、可收看付费电影的液晶电视、笔记本电脑保险箱、迷你冰箱、吹风机、MP3 闹钟、茶/咖啡器具。 令人惊叹的新客房！配备 1 张特大床或 2 张双人床、套间淋浴间、免费无线网络和高速上网、办公区、液晶智能电视、HDMI 和屏幕镜像功能、笔记本电脑保险箱、茶/咖啡器具、冰箱、浴袍和拖鞋、吹风机、免费拨打市内电话和瓶装水。
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来自 100% 认证入住过我们酒店客人的评论发现更多
High priced hotel with poor service.
Tripadvisor 评级 2.0/5
OliviaHeidi 经 TripAdvisor 认证的评论
For $200 per night I expected some amenities in the room. There were no wine glasses or corkscrew. When I called housekeeping, they told me to go down to the bar. The bartender said he only had one corkscrew (broken) and would only loan it out if I brought it back right away. So a hotel with hundreds of rooms has only one broken corkscrew in the entire place??? Also, called down to the front desk both in the evening and the next day and there was never any answer. Their site claims to be "a trendy full-service 4-star hotel". I have stayed here in the past but with many other hotel options in the same area, I will not be back again.
Dear Olivia, Although we never enjoy hearing that one of our guests had a less-than-perfect stay, we feel that comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you to get in touch with us prior to your arrival so that we can ensure that everything for your stay is in perfect order. I also apologize on behalf of the F&B team and will share this with the right channel for sure. Thanks again and if you decide to give us another chance to serve you better, please let me know before booking. Regards, Sona Abbasi Front Office Manager
Hidden Gem of a capital City
Tripadvisor 评级 5.0/5
jemsr2018 经 TripAdvisor 认证的评论
I stayed a week. It looks unprepossessing, but hides a relaxed and comfortable hotel. My room was an excellent size, my bed as comfortable as I could ask and the bathroom smart and functional. The key to this hotel though is the staff. They were splendid. Courteous and helpful at reception, friendly and efficient housekeeping ( thank you for my lovely clean room and supply of towels) and breakfast, presided over by Julie was the way to start the day: courteous and attentive, they knew the table I liked, a newspaper and I learnt about eggs “over easy”. The morning staff were always a pleasure to see. This was an Englishman at home, and made comfortable. Don’t be put off. This hotel is spot on in the middle of Ottawa and knows how to look after a guest discreetly and unobtrusively. Thank you.
Dear Jemsr2018, What a great review. Thank you for your amazing comments! It has given me great pleasure to read that you enjoyed your stay with us here at The Novotel Ottawa and we are so proud that you felt our team were friendly and welcoming and looked after you during your time with us. Hospitality is at the heart of everything we do, and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Regards, Sona Abbasi Front Office Manager
A great location and wonderful staff!
Tripadvisor 评级 5.0/5
Debbie K 经 TripAdvisor 认证的评论
The location is ideal for sightseeing, in the heart of the city centre. Walkable to Parliament, Byword Market and much more... We were in Ottawa for our son's wedding and arranged for a block of rooms for our guests. The sales managers (I worked with 3 over the pandemic) were all a pleasure to deal with and went out of their way to make us feel special. The front desk staff and all others we were in contact with were polite and helpful. It was an excellent experience!
Dear Debbie, We very much appreciate you taking the time for leaving a positive review for our hotel. I am glad to hear that your stay met your expectations. As our guests are truly precious and important to us, we try to do our best to make their stay with us more pleasant. Once again, we thank you for the review and we would look forward to welcoming you to our hotel. Regards, Sona Abbasi Front Office Manager
Clean rooms, perfect location, friendly and welcoming staff
Tripadvisor 评级 5.0/5
Jaouad F Friends getaway - 经 TripAdvisor 认证的评论
I had an enjoyable stay at the Novotel ottawa. The hotel is perfectly located in downtown, at walking distance to the main attractions. The staff was friendly and welcoming, and the rooms were clean and well maintained. I also enjoyed having diner at the hotel’s restaurant (the Albion rooms), you have to try the charcuterie and board and the desserts (bread pouring and crème brûlée), simply delicious. The breakfast buffet was also great and had a wide range of cold and hot options. In general, I had a very nice stay at the hotel, and would definitely be back in the future.
Dear Jaouad, I would like to thank you for taking the time to share your experience with us. We are very pleased to read how much you enjoyed some aspects of your stay and especially the hotel's location and staff. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Regards, Sona Abbasi Front Office Manager
Good hotel great location - spoilt by check out experience
Tripadvisor 评级 3.0/5
tracy t 经 TripAdvisor 认证的评论
We stayed for 5 nights as part of a British Airways holiday package. The location is great - very central to most main tourist attractions. The room clean but surprised at lack of storage if staying more than 1 or 2 nights - no drawers at all. However additional hangers quickly provided so with these and living out of suitcase not a deal breaker. Extra coffee provided on request from reception. Fridge in room but no bottled water provided in room we were in There is a small pool and gymn - however no lockers or practical changing area. Fortunately we were on same floor as pool so able to nip from room to pool quickly when using. Did not eat in hotel - however great choice of restaurants nearby - and market around corner has fabulous French bakery for breakfast Our good stay was unfortunately spoilt at checkout. When we checked in we handed in our British Airways voucher for the room and I gave my debit card as a security deposit. On checkout I thought there were local taxes to pay, so offered my credit card. It was rejected so my husband used his. He immediately got an alert that his arm had been charged $1027 cd What followed was farcical - 3 staff members including the manager trying to resolve - took two long discussions and lots of charges and recharges to various cards. The irony was we had nothing to pay at all!! My husband credit card got immediate refund - so no loss. However my debit card, despite assurances the charge would not go through was charged £672.09 ( equivalent to $1027.10 cad Due to delay in processing and exchange rate fluctuation I only received a refund of £657 leaving me out of pocket £15 totally due to the error of the hotel. My emails requesting a refund so I am not out of pocket have been ignored. The checkout experience really put a dampener on what should have been a good experience My advice - do not hand over any card without knowing exactly what will be charged - and double check charges when you check out
Dear Mrs. Martinent Thank you so much for your detailed comment regarding your stay at Novotel Ottawa. I am happy that you liked some aspects of your stay like the location. I am so sorry also to hear that your experience at checkout did not meet your expectations. I talked to the manager on duty at that moment and noticed the mistakes. please accept our sincerest apologies for the inconvenience. they were already fixed and reimbursed right away the same day. Hospitality is at the heart of everything we do, and it is always very rewarding when guests take the time to give us such great feedback. We look forward to welcoming you back next time your travel plans include The Novotel Ottawa! Regards, Sona Abbasi (she/her) Front Office Manager
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price