Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 2,101 reviews

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ALLSAFE approved hotel

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym, sauna

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Nordstrom in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park


From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,101 reviews

TripAdvisor Rating  4.0/5  1,987 reviews

Certificate of excellence 2022

Excellent location, good service.

Customer review rating 4.0/5

Carlos N. D. Business - Confirmed reviews ALL

Everything was perfect as expected. Not a great price a little bit overpriced. Received exactly what it should be.

well located - average hotel

Customer review rating 3.5/5

Tg Business - Confirmed reviews ALL

Room was barebones, and not very large. Has all the basic amenities and needs met. Concierge often struggled when asked for basic things. It's in a great location.

Dear Berkha G., We appreciate your comments regarding your stay at the Novotel Ottawa City Centre. We do not have a concierge at Novotel Ottawa, we do have only the front desk team and if the new team members ask for more details from their manager, it is normal since I am sure you agree that you earn more experience by practicing and asking questions. Please rest assured that we will keep your comments in mind to improve the services that we provide for the valued guests. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Sona Abbasi Front Office Manager

Great location and friendly, helpful staff. Thank you!

Customer review rating 5.0/5

Stacy M. Business - Confirmed reviews ALL

Perfect location for events at the Shaw Centre with plenty of great places to dine and enjoy the evenings.

Poor check-in experience

Customer review rating 1.5/5

Rebecca Business - Confirmed reviews ALL

I was very disappointed with my check-in experience. I called the day before I arrived to inquire about early check-in, and was told that if rooms were available, there would be no issue with checking in early. I was encouraged to come early and a fee was never mentioned. I arrived around 11:45am to check-in, was told there were rooms available but that I would be charged a $40 fee unless I waited 45 min and checked-in at 12:30 pm. This was ridiculous to me, based on it being less than an hour away and because of the phone call I had the day prior. I expressed this concern but was told there was nothing they could do. I had important work to do for a meeting (I was in Ottawa for business) and was really disappointed in this lack of accommodation. I come to Ottawa at least annually for business and will not be staying at the Novotel again, if I can help it.

Great location and great hospitality service

Customer review rating 3.5/5

Ashley Business - Confirmed reviews ALL

My wife and I enjoyed the Novotel Ottawa City Centre. It was in proximity to many attractions across the City. Our only concern was that according to our booking, it stated that we paid for a king-sized bed with a pull-out couch, but instead we got setup with a room that had a king-sized bed but no pull-out couch. This was a bit concerning since we contemplated bringing our two kids with us but decided not to last minute. Thank goodness we didn't. Other than that, we really enjoyed our stay :).

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Other web-users rate our hotel

  • 886 reviews 8.4/10 Location
  • 1,171 reviews 7.1/10 Room
  • 969 reviews 8.2/10 Service
  • 14 reviews 4.3/10 WiFi
  • 550 reviews 7.7/10 Cleanliness
  • 515 reviews 5.5/10 Comfort
  • 278 reviews 7.4/10 Breakfast
  • 262 reviews 5.5/10 Amenities

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