Novotel Ottawa City Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 2,211 reviews

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Description

Hotel extras

  • Free WiFi, work space, LCD TV, mini cooler, Nespresso coffee maker

  • Naturally lit indoor pool, gym

  • 8 flexible rooms for events that work

  • Rideau Shopping Centre (including one of the only Uniqlo in Canada)

  • Across the street from the Shaw Centre , 2 blocks from the Byward Market, 10min to Parliament

Our accommodation(s)

Hotel location

Novotel Ottawa City Centre

33 Nicholas Street
K1N 9M7 Ottawa
Canada

GPS:45.425818, -75.689128

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE ALBION ROOMS RESTAURANT

From craft Ontario beers and specially selected wines, to signature cocktails and dishes borrowing from traditional European and Canadian cuisine, our menu aims to please even the most discerning palate.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,211 reviews

TripAdvisor Rating  4.0/5  2,003 reviews

Decent Stay

Customer review rating 5.0/5

A. F. Couples - Confirmed reviews ALL

Had a refreshing experience. Perfect place for a long weekend staycation.

Dear F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Team

Good place to stay in Ottawa

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is located in the center of Ottawa with easy walking distance to the Byward Market, the Parliament Hill, the Rideau Canal, etc. Rooms are well air conditioned, clean and comfortable. Breakfast has a good selection of both hot and cold food.

Dear Beat, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Front Office Team

Overall a good stay

Customer review rating 3.5/5

Rj Business - Confirmed reviews ALL

Comfortable room but only the shower head was loose and kept coming down. Disapointment was that I had paid for breakfast upfront but the lady serving breakfast wanted me to fill in a form so that breakfast could be charged. This form was dropped at my table but I ignored it and walked away after having a very good breakfast.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Front desk person wasn’t very friendly and seemed annoyed at any of my questions. Seems a bit odd to be charged $10 for a slightly later check out. Most hotels offer an extra hour free of charge. But over all enjoyed the stay.

Dear Erin J., We very much appreciate your comments regarding your stay at the Novotel Ottawa City Centre. Free check-ins are offered for Accor members who are silver and above and this is their soft benefit, for classic members, we appreciate them joining the membership, however, once they reach silver and other tiers, they can request free late checkout based on availability, so we appreciate you understanding that this is a soft benefit based on the tiers. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered at the front desk as I am the person who set your late checkout with you and I do not recall unfortunately being bothered by any other questions, as this will help me better understand what happened in order to anticipate any future occurrence Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sona Abbasi Front Office Manager

Lackluster

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Had a business meeting, was very surprised to find no hand soap, shampoo or conditioner. The body wash was confusing, as the note on the shelf indicated if I used it, I would be charged $25.00???? On the plus side, the hotel was very clean and beds were comfortable. Parking was a bit of a pain, as had to park in the shopping centre and parking was sparse.

Dear Twila R., Thank you for taking the time to tell us about your experience at the Novotel Ottawa City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. there should be at least 3 bottles: shampoo, body wash, and handwasher. we provide also bar soap and hair conditioner upon the guest's request. all are free of charge however if the guest would like to take bottles home, they can buy them from housekeeping and each is $25. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sona Abbasi Front Office Manager

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Other web-users rate our hotel

  • 1,129 reviews 7.6/10 Location
  • 1,294 reviews 7/10 Room
  • 1,068 reviews 7.7/10 Service
  • 14 reviews 3.8/10 WiFi
  • 630 reviews 7.3/10 Cleanliness
  • 594 reviews 5.7/10 Comfort
  • 331 reviews 7.7/10 Breakfast
  • 321 reviews 4.8/10 Amenities

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