Dear Susana, We sincerely appreciate your feedback and are pleased to know that you enjoyed the kindness of our staff and the location of our hotel. We regret that the carpet in your room did not meet your expectations. Your opinion is valuable to us, and we will take it into account. Oliviero - Guest Relations Manager

Dear Carmen, We sincerely appreciate that you have shared your experience at our hotel. We regret that your stay did not meet your expectations and that you experienced discomfort in your room. Regarding your request for a room change, we understand that the situation was frustrating. However, we inform you that due to high occupancy, it is sometimes not possible to accommodate all such requests. We also regret the lack of attention you perceived from our staff at that time. As for the cleanliness of the room, this does not reflect our usual service standards. We appreciate you pointing out the lack of towels and that you had to go to reception to request them; this is unacceptable and we will take your comment into account for improvement. Regarding the atmosphere at the entrance of the hotel, we understand that it can be uncomfortable and we will consider your opinion. Lastly, we remind you that all our room details are available on our website before making a reservation, which can help other guests choose the option that best suits their needs. We regret that your experience was not satisfactory and appreciate your understanding. Sincerely, Oliviero - Guest Relations Manager

Dear Agustin, We sincerely appreciate your feedback and regret that your experience at ibis Milano Centro did not meet your expectations. We apologise for the inconveniences you experienced with noise during your stay; we are constantly working on improving the maintenance of our facilities. Regarding the temperature control in your room, we have taken note of your observation. As for cleanliness, it is a priority for us, and we will review this aspect with our team. In relation to the quality of the breakfast, we would like to apologize for not meeting your expectations and will consider your comments for future improvements. We hope that your next experience with us will be more positive and in line with the standards you expect from Accor. Sincerely, Oliviero - Guest Relations Manager

Dear Jose, We appreciate your comments regarding the location and service of our hotel. We regret that the room did not meet your expectations in terms of size. However, we would like to remind you that all details regarding the dimensions of our rooms are available on our website prior to making a reservation. Oliviero - Guest Relations Manager

Dear Cristina, We sincerely appreciate your kind words about our location and the reception service. We are pleased to know that you enjoyed your stay and that our staff was able to assist you in your language. We look forward to the opportunity to welcome you again in the future. Oliviero - Guest Relations Manager

Dear Manuel, We sincerely appreciate your positive comments regarding the service of our staff. We regret that you missed a refrigerator in your room; however, we wish to remind you that we do not have minibars in the rooms in accordance with our 3-star hotel standards. Oliviero - Guest Relations Manager

Gentile M., La ringraziamo sinceramente per il suo feedback positivo. Siamo lieti che abbia apprezzato la nostra posizione centrale, il comfort della struttura e la cordialità del nostro personale. Speriamo di averla nuovamente con noi in futuro. Cordiali saluti, ibis Milano Centro

Gentile R., La ringraziamo sinceramente per le sue gentili parole riguardo la nostra posizione, il servizio del personale e la qualità della colazione. Siamo lieti che abbia apprezzato la possibilità di conservare il suo bagaglio. Non vediamo l'ora di rivederla presto per un altro soggiorno. Cordiali saluti, ibis Milano Centro

Dear Raul, We appreciate your comment regarding the location and cleanliness of our facilities. However, we regret that the service at the bar did not meet your expectations. We take your observation into account to improve the experience of our guests. Oliviero - Guest Relations Manager

Gentile Sig. A., La ringraziamo per aver condiviso la sua esperienza. Ci fa piacere sapere che, al di là di questo episodio, il soggiorno sia stato nel complesso positivo e che abbia apprezzato la nostra posizione. Ci dispiace sinceramente per quanto accaduto al suo arrivo, soprattutto considerando l’orario e la presenza di due bambini dopo un viaggio. Una lunga attesa al check-in, accompagnata dalla percezione di poca disponibilità da parte del nostro staff, non è certamente l’esperienza che desideriamo offrire ai nostri ospiti. Ci auguriamo di poterla accogliere nuovamente e di poterle offrire un’esperienza all’altezza delle sue aspettative. Cordiali saluti, ibis Milano centro

Dear Álvaro, We sincerely regret that your experience with the room key was not satisfactory. We understand the frustration this caused you, especially in relation to your plans to visit the cathedral. We appreciate your patience while our team attempted to resolve the issue. Your feedback regarding the incident management has been noted and will be reviewed to improve our processes. We hope that, despite this situation, you were able to enjoy your stay overall. Sincerely, Oliviero - Guest Relations Manager

Dear Cristina, We sincerely appreciate your comment and are pleased to know that you enjoyed your stay at our hotel, especially with the service provided by Martina. We strive to offer personalized attention, and it is gratifying to know that she contributed to making your experience more pleasant. We regret that the dimensions of the rooms did not meet your expectations. Please note that all details regarding the size of the rooms are available on our website and on the booking platforms prior to making a reservation. Regarding the issue of the sockets, we understand that this is an important need for our guests. We will pass your comment to our maintenance team for consideration in future improvements. We also regret that you experienced inconveniences with the noise from the bed and the odor in the bathroom. We take this feedback very seriously and will work to address these issues. Thank you again for your feedback, and we hope to have the opportunity to welcome you in the future. Oliviero - Guest Relations Manager

Dear guest, Thank you for sharing your feedback. We regret that the location did not meet your expectations and that you found the bed and shower pressure unsatisfactory. Your comments are valuable to us, and we appreciate your insights. Best regards, ibis Milano Centro

Dear Juan, We sincerely appreciate your kind words and are pleased to know that you had an excellent experience at our hotel. Your satisfaction with the room and our staff is very valuable to us. Sincerely, Oliviero - Guest Relations Manager

Gentile B., La ringraziamo per il suo feedback positivo riguardo la nostra posizione e il servizio del personale. Ci scusiamo per i disagi legati all'insonorizzazione e ci impegniamo a migliorare il comfort dei nostri ospiti. Cordiali saluti, ibis Milano Centro

Gentile C., La ringraziamo per il suo feedback. Siamo lieti di sapere che ha apprezzato il comfort del letto e l'attenzione del nostro personale. Ci scusiamo per l'inconveniente relativo alla ventilazione del bagno e terremo in considerazione il suo commento. Cordiali saluti, ibis Milano Centro

Dear Martin, We appreciate your feedback regarding the location of our hotel. We regret that the room did not meet your expectations in terms of its condition. We strive to provide a pleasant experience and will take your opinion into account for future improvements. Oliviero - Guest Relations Manager

Dear Israel, We sincerely appreciate your feedback regarding our location and services. We regret that your experience was affected by a security incident in the area, and we share your concerns about the safety around the hotel. Regarding the room, we have taken note of your suggestions about the details that could enhance your comfort. However, we would like to remind you that the specifications of our rooms are available on our website prior to making a reservation. We hope that, despite these inconveniences, you will consider returning in the future. Sincerely, Oliviero - Guest Relations Manager

Dear Lucia, We sincerely appreciate your kind words regarding your stay at our hotel. It is a pleasure to know that you found our service friendly and our facilities comfortable. We hope to welcome you again in the future. Oliviero - Guest Relations Manager