ノボテルトロントノースヨーク 3.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.8/5 1,412 件のレビュー

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3 Park Home Avenue, NORTH YORK, M2N 6L3 トロント, カナダ

説明

ホテルのその他の情報

  • ウェブコーナー、無料Wi-Fi全館完備

  • 温かいお料理の朝食ビュッフェ、モダンで気軽な雰囲気のダイニング

  • トロントの地下鉄「ノースヨークセンター」駅をホテル内から直接アクセス可能です

  • さまざまな用途にご利用いただけるイベントスペース

  • 地下鉄の駅まで2分、繁華街まで車で25分

当ホテルの客室

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ホテル所在地

ノボテルトロントノースヨーク

3 Park Home Avenue, NORTH YORK
M2N 6L3 トロント
カナダ

GPS:43.769185, -79.413065

電話番号
ファックス +1 416-733-3403

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.8/5  1,412 件のレビュー

トリップアドバイザーの評価  3.5/5  1,257 件のレビュー

Unclean sheets

トリップアドバイザーの評価 1.0/5

PamTravelsTooMuch トリップアドバイザー認証口コミ

For the price, this place is just not good. Cleanliness is key and they are missing the mark. I checked in, exhausted, and got in bed only to realize there is no sheet, just a duvet/top cover. That would be fine except it didn't appear the sheets had been cleaned. Gross. Too tired to wait for clean sheets, I slept on the side without a makeup stain. The next morning, I put the card on that asked for clean sheets left for the day, When I returned, I checked and the EXACT stain was there. Again they didn't clean the sheets. Also at arrival the toilette paper was wet and covered in what looked like pee. They had not changed it out. I threw it away and used tissues. This place has a cleanliness issue. I would avoid.

Dear Pam, Thank you for sharing your feedback, and I sincerely apologize for the issues you encountered during your stay. We take cleanliness very seriously, and it is clear that we fell short of our usual standards during your visit. We deeply regret that the condition of your room was not up to expectations, particularly regarding the bedding and bathroom amenities. Please know that your experience is not typical of the level of service we strive to provide. I have already shared your comments with our housekeeping team to ensure that proper procedures are followed going forward. Your feedback is invaluable in helping us improve. We completely understand your frustration, and we would love the opportunity to make things right. If you do decide to stay with us again, please don't hesitate to reach out directly to our management team so we can ensure your next visit meets the high standards you deserve. Once again, we apologize for the inconvenience, and we appreciate you taking the time to share your experience. Warm regards, Michael Evans Assistant Front Office Manager Toronto Novotel North York

Never again

トリップアドバイザーの評価 2.0/5

edele a Solo travel - トリップアドバイザー認証口コミ

Having stayed at this upscale hotel several times I was surprised and so disappointed during my recent visit. Check-in was easy and uneventful. The metal saddle from the room to the bathroom had a sharp nail protruding and I cut my toe twice. The shower would not work and when I called to have someone come up? No one came, and I was unable to shower for two days. On top of the $350 that it cost me for one night for a solo room there was an additional charge of $21 for parking. During the night, as there was no single sheet, I was extremely warm. In spite of the fact the air conditioning was on, the room would not get cool enough, and the winter blanket was incredibly heavy with no relief to get cool. Another night’s sleep lost. upon checkout, while quietly retelling the issue with the cut on my toe due to the faulty saddle, there was no single sheet and I lost a night sleep, and there was no shower available to me. In spite of the fact this was an upscale hotel. At that point, I was offered free parking and free breakfast. The breakfast was the most disgusting display of food that would be ashamed to be served in a motel along the highway. I am completely shocked, disappointed that this was offered to me in lieu of a night sleep a hot shower and a comfortable room without cutting my foot. The free parking and free breakfast were sad disappointments and certainly did not make up for my experience. I will never stay in this hotel again, shame on them for the price they charged me.

Dear Edele, Thank you for taking the time to share your feedback. I sincerely apologize for the issues you encountered during your stay. Your experience is not reflective of our standards, and I’m truly sorry to hear about the challenges you faced. We take guest safety very seriously, and I regret that the condition of the bathroom caused you discomfort. I will ensure our maintenance team addresses this immediately. Upon investigating your concerns, I did not find any reports regarding the shower not functioning, which unfortunately prevented us from addressing the issue during your stay. I apologize for this oversight and assure you that we are committed to improving our communication and responsiveness. Additionally, I’m sorry to hear that our breakfast did not meet your expectations. We strive to provide quality meals for our guests, and I will relay your comments to our kitchen staff to make necessary improvements. Your concerns regarding the noise and the overall experience are important to us, and I will discuss this with our team to ensure better service in the future. I understand your disappointment, especially as a returning guest. Please know that your feedback is invaluable, and we will work hard to address these issues. I hope you might consider giving us another chance in the future. Thank you again for your feedback, and I wish you all the best. Sincerely, Michael Evans Assistant Front Office Manager Toronto Novotel North York

Good basic hotel served its purpose

トリップアドバイザーの評価 4.0/5

bryanhamburger ファミリー - トリップアドバイザー認証口コミ

Stayed here as a child 30+ years ago and now back as an adult with my two children. Overall good basic no frills hotel. Did the trick for what we needed. Staff was friendly, especially the breakfast buffet waiter who went above and beyond! Some areas of the hotel seemed a bit tired and there is some opportunity to refresh. Old beaten up signage in halls, stained carpet here and there, closed (but still filled) pool, old plumbing hardware that fell off in shower, etc. Location is great, connected to North York Center shopping mall and subway station. Parking seemed reasonably priced at $20/night.

Thank you for taking the time to share your feedback with us! It’s wonderful to hear that you returned to our hotel after so many years, and that we could provide a comfortable stay for you and your children. We’re especially pleased to hear your compliments about our staff, particularly our breakfast buffet waiter who made your mornings special. We'll be sure to pass along your kind words to them. We do appreciate your observations regarding some of the areas in need of refreshment. Your comments about the signage, carpet, and plumbing hardware are helpful, and we are continuously working on maintaining and improving our property. We hope to welcome you and your family back again in the future, and provide an even better experience!

VERY disappointing

トリップアドバイザーの評価 2.0/5

jacquelinefe トリップアドバイザー認証口コミ

We spent 7 nights at this hotel. Our room had some major issues such as a toilette that had a lot of difficulty flushing (!), a bathtub that had a clogged drain so as you showered you would accumulate soapy water up past your ankles, as well as no bathroom fan to remove the steam... We had to insist with the desk personnel in order to have these issues dealt with. Eventually they sent a maintenance person but the problems were not resolved. We insisted on changing rooms. They didn't even offer to help move (I had to get a trolley and move everything). The first room they changed us to had a kingsized bed - inappropriate for 3 people! Finally we got another room with 2 beds but the only difference was that the toilette worked - the other issues were the same. The most maddening part is that they didn't even offer any kind of discount or even waive the parking fee as a gesture of goodwill. Very disappointing on all counts.

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your recent stay with us. It's disheartening to hear that the issues with your room were not resolved promptly, and that the process of changing rooms added to your frustration. This is not the level of service we strive to provide, and we understand how these concerns impacted your overall experience. While we did not meet your expectations on this occasion, I would like to discuss this further to ensure your concerns are addressed and to see how we can make amends. Please feel free to reach out directly. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in us during a future stay.

Family visit

トリップアドバイザーの評価 5.0/5

dipa8 Couples - トリップアドバイザー認証口コミ

We have booked this hotel to stay as very good location, my niece live in Canada,before I came to Canada my niece surprise she was expecting and hotel far from her residence so I have asked hotel to cancel and if the can refund money as I booked as non-refundable rate!! Hotel manager Radka ask me to contact Booking .com as booked it from it I have contact booking .com explain the situation and same time I was talking to hotel receptionist Ayush he was very calm and polite he did handle the everything and Radka aswell. The good news is I have got full refund within 2 days. Thank you so much you both been very helpful and I didn't loose any money.

Thank you for sharing your experience with us. I’m delighted to hear that Ayush and Radka were able to assist you effectively and that you received a full refund in a timely manner. We understand that unexpected changes in plans can be stressful, and we strive to make such situations as smooth as possible for our guests. It’s wonderful to know that their assistance helped resolve your situation satisfactorily.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 552 件のレビュー 5.7/10 清潔さ
  • 193 件のレビュー 7/10 朝食
  • 157 件のレビュー 1.3/10 プール
  • 6 件のレビュー 10/10 持続可能性

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