ノボテルトロントノースヨーク 3.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,109 件のレビュー

ベストレートをお約束
ノボテルトロントノースヨーク - Image 1
ノボテルトロントノースヨーク - Image 2
ノボテルトロントノースヨーク - Image 3
ノボテルトロントノースヨーク - Image 4
3 Park Home Avenue, NORTH YORK, M2N 6L3 トロント, カナダ

説明

ホテルのその他の情報

  • ウェブコーナー、無料Wi-Fi全館完備

  • 温かいお料理の朝食ビュッフェ、モダンで気軽な雰囲気のダイニング

  • トロントの地下鉄「ノースヨークセンター」駅をホテル内から直接アクセス可能です

  • さまざまな用途にご利用いただけるイベントスペース

  • 地下鉄の駅まで2分、繁華街まで車で25分

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ノボテルトロントノースヨーク

3 Park Home Avenue, NORTH YORK
M2N 6L3 トロント
カナダ

GPS:43.769185, -79.413065

電話番号
ファックス +1 416-733-3403

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

TRIO RESTAURANT

Trio at Novotel a sophisticated environment with music, sleek modern furnishings & urban decor. Trio is about more than just taste, it's about experience. Relax and enjoy great food, with international wines artfully combined to delight the palate

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,109 件のレビュー

トリップアドバイザーの評価  3.7/5  1,270 件のレビュー

お客さまの声 5.0/5

Daisaku K. カップル - 確認済みレビュー すべて

トロントに来る時は再度、必ず利用すると思います。

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Don’t expect to feel valued as a platinum Accor ALL member

トリップアドバイザーの評価 2.0/5

bhS1300YE トリップアドバイザー認証口コミ

I’ve noticed this can be the case quite often in North American Accor hotels and something Accor probably needs to look into. There is no valuing of the Accor All membership and you feel anything but special - especially when you’re platinum. We’ve now stayed in 6 Accor properties in North America and haven’t received a single complimentary upgrade (stays ranging from 2 nights - 6 during the week and weekends). For this one the room was old, dated and smelt musty. Towels were old and threadbare. Sheets were thin with holes. You get the gist. Drilling above our head started early in the morning and there was no warning from the front desk. Do they care? Clearly not. About all we can say is that it’s a good location.

Thank you for taking the time to share your feedback, I completely understand how not receiving complimentary upgrades as this can be frustrating. With regards to our hotel our housekeeping team take a lot of pride in their role so I can assure they will react positively and work even harder to improve the ordering of our linens where necessary. Sincerely,

Horrible, waste of my $800, never again

トリップアドバイザーの評価 1.0/5

Discover17734649900 トリップアドバイザー認証口コミ

DO NOT WASTE YOUR MONEY AND BOOK HERE. Writing a review for my deep dissatisfaction regarding an extremely unprofessional experience. my partner and I had at your hotel on September 12–13, 2025, specifically involving the conduct of a manager named Maria (who, unfortunately, refused to provide her last name). We initially booked a room on September 12, ( Paid $300) and later that night, at approximately 4:30 AM, we went to the front desk to secure an additional room for a friend who had just arrived after a long drive. We clearly communicated that she would need the room until September 14 at 12 PM, as we wanted her to be able to rest properly before continuing her travels. The front desk staff confirmed the booking and everything seemed to be in order. (Spent additional $400) However, the following day, we were informed that the checkout for that room was actually scheduled for September 13, not the 14th, and that no extension had been applied. Had we been properly informed at the time of booking that the check-out would be the same day, we would have simply waited until after the standard check-in time to secure the room for the full duration needed. This miscommunication left us frustrated and confused, as there was no clear explanation or accountability from the staff. When we called to clarify the issue, the call was escalated to Manager Maria, whose tone and approach were shockingly unprofessional. Rather than listening to our concerns or checking with her staff, she repeatedly interrupted us, defended the employee without investigating the details, and condescendingly remarked that “this is how every hotel operates” and that we should have known better. She went as far as to suggest that if we didn’t like it, we could “go to another hotel.” Although she later offered to extend the room until the 14th for an additional $75, my partner returned to the front desk about 45 minutes later to confirm this, only to be told that the offer had expired. The staff member stated that because we expressed dissatisfaction with our experience, the offer was no longer valid. This felt not only unreasonable, but retaliatory and disrespectful. When we came down again to book another night — despite the previous frustration and nearly $1,000 already spent at the hotel — the situation escalated further. Maria accused my partner of speaking about her in another language (which was untrue), made inappropriate facial expressions and comments, and ultimately refused us further service, saying, “We’re not accepting you at this hotel.” This type of conduct from a hospitality professional, especially a manager, was appalling. It left us feeling discriminated against, mistreated, and deeply disrespected. We were attending an important event in the area and had no other immediate accommodation options, which made this experience even more disruptive and distressing. At no point did we act disrespectfully or aggressively, and yet we were treated as though we were the problem for asking for clarity and fairness. ⸻ Our Requests: 1. A formal apology for the treatment we received, especially from Manager Maria.She seems like she was taking it very personal. Or were we discriminated ? 2. A full refund for the night of September 13, which was miscommunicated to us and mishandled. 3. An internal review of the staff conduct at this location to ensure that future guests are treated with professionalism, respect, and fairness — regardless of background or language. We chose Novotel expecting a high standard of service, and what we received was the exact opposite.

Very clean and new hotel

トリップアドバイザーの評価 5.0/5

D G ビジネス - トリップアドバイザー認証口コミ

Clean and new hotel felt very quiet and cozy. Convenient location to a lot of different restaurants and coffee shops and bars

Dear DG, Thank you for your kind review. We’re delighted you enjoyed our clean and comfortable atmosphere, as well as the convenience of our location. It’s wonderful to hear that you found the neighborhood’s restaurants and cafés added to your stay. We hope to welcome you back again soon!

Would not book it again at half price

トリップアドバイザーの評価 2.0/5

leylas377 トリップアドバイザー認証口コミ

Booked a “sleeps 3” room but was given only a king bed. Reception refused to change it, saying I should complain to Expedia. Staff didn’t seem to care that three people would be crammed into one bed. Room (1405) faced the AC unit — noisy even on the 14th floor. Floor clearly hadn’t been cleaned; found multiple hairs stuck to fruit I dropped. Hotel feels old, dated, and poorly maintained. Generous rating would be 3 stars — more like 2.5.

Dear Leyla, I am truly sorry for the challenges you faced during your stay, from the room type mix-up to the noise and cleanliness concerns. We clearly fell short of the standards we aim to provide, and I apologize that we did not resolve these issues for you at the time. Your feedback has been shared with our team to ensure this does not happen again. I hope you might consider giving us another opportunity to restore your confidence in us.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 714 件のレビュー 8.8/10 ロケーション
  • 1,022 件のレビュー 5.7/10 客室
  • 765 件のレビュー 7.6/10 サービス
  • 23 件のレビュー 4.7/10 インターネット
  • 475 件のレビュー 4.4/10 快適さ
  • 429 件のレビュー 6.7/10 清潔さ
  • 232 件のレビュー 5.3/10 お値打ち度
  • 128 件のレビュー 6.2/10 朝食

Powered by Trustyou

周辺の他の施設

トロントのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。