There were no toiletries in the room. After complaining first night I was told we will get the soup and condishioner next day and should use the body wash dispenser in the bathtub for now. The next day after not getting any toiletries I complained again but was told it is the Mercury standard not to provide even a hand soap in the rooms. How can a four star hotel do that? Also, the Internet quality is really pour.

В общем и целом отлично! Отель с оригинальным дизайном, в оранжевых тонах. Завтрак достаточно разнообразный, вкусный, за что персональное спасибо владельцу отеля. Не помешала бы больше улыбок обслуживающему персоналу на завтраках в кафе. В номере чудесная кровать с мягким, чистым бельем. Уборка номеров отличная, чайных принадлежностей достаточно, полотенца меняли каждый день. Небольшая недоработка в душевой кабине-при приеме душа вода выливается на пол, очень короткая душевая шторка. Приходилось убирать воду с пола полотенцем. На рецепшене стоял молодой человек в день нашей выписки из отеля, имя не спросили, который нас очень расстроил и огорчил тем, что не смог корректно и без заморочки снять с нашей карты деньги за проживание в отеле.

Несколько шумновато

The pitiful state of my “clean room” was annoying, but the way it has been handled by hotel staff is shameful. Despite numerous complaints and requests for a manager, I have not being taken seriously and was told that no manager was available.

A rude and unfriendly night porter "welcomed" us, no status advantages where given as "the bar is closed!" (the fridge was 5 metres away and he has to take out one beer only...). The room was small and the towels where old, the breakfast was nothing to write home about.

I was mislead by the name Porte de Versailles and thought it was opposite the fair grounds. Room is small with shower, no tube - wardrobe is even smaller - no way to hang cloths needed for 5 days - Good facilities with Tea & Coffee making in the room. Good TV screen. Basis wifi works - More advanced connection is available upon payment

Hotel Mercure Paris 15 Porte de Versailles is situated a short distance outside the city center, with many stores and resturants nearby. The hotel also have good rooms and they are clean. However, the staff of the Hotel has very limited knowledge of english which made it sometimes hard to communicate and a lot of misunderstandings. Many of the staffs also had limited knowledge of the area and things happening in Paris. They are also not very service minded and I rarely saw some of them smiling (except for the bartender). Also be aware that the breakfast is very standard and not in line with what you would expect from a 4 star hotel. I would probably go for another Mercure hotel next time I visit Paris.

The location is not ideal as this is not a city center, rooms are more or less comfortable, friendly staff at the reception, but I cannot say same about staff in the breakfast room... To reach central part of Paris you need a taxi (20-30 euro one way), so if you are tourist, it is better to stay in the hotel located in the center.

The hotel is fairly convenient to the Metro and Tram lines and of course to the Expo and City. The staff were extremely freindly, especially the bar tender and they made you feel at home. WiFi OK but no restaurant. Mattress could have been more comfortable

The hotel is compact, clean and friendly. The only faults or us were the bed was too hard and more shelves or drawers were needed. the location was excellent for the metro. A very nice supermarket across the road with restaurants and bakeries nearby.

if you are more than 1 person.. don't stay ever...... more so if u have a small kid. no service, staff except for few not very helpful.. Buffett breakfast very acreage... location is audio average. good thing.. Next to supermarket and restaurants

It's a fine hotel if you need to be next the fair porte de versailles, it IS NOT A 4 STARS HOTEL but it's fine, very SMALL rooms but clean, good shower, nice and good breakfast. Staff are friendly. a garage is under the hotel and very comfortable.

Excellent service from all staff, the rooms were clean and the beds were very comfortable, the standard of breakfast was excellent, located just a couple of hundred metres from rail station, I would recommend the hotel to all my associates.

Nicely renovated rooms located in a quiet suburb of Paris. A short walk to the Convention station of the Metro subway train from the hotel. Breakfast buffet is available at extra cost. Overall our stay at the hotel was great and I would definitely stay at the Mercure XV Saint Lambert again.

I think this hotel claims to be 4 star and it should be rated 3-Star. The price is very high and it is not worth it. The people that serve in the breakfast and in the cleaning areas a re rude and quite scary, some africans with no manners like if that was a prison or something. In general the staff is low profile foreigners with lack of knowledge on service. The location is terrible, one of the ugliest neighborhoods in Paris and quite dangerous and lonely too.