ホテル メルキュール パリ 15 ポルト ド ヴェルサイユ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 579 件のレビュー

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ホテル メルキュール パリ 15 ポルト ド ヴェルサイユ - Image 4
6, rue Saint Lambert, 75015 パリ, フランス

説明

ホテルのその他の情報

  • ご家族でのご利用に最適な改装済みの客室

  • パリ エクスポ ポルト ド ヴェルサイユから徒歩12分

  • コンベンション駅（M12）とブーシコー駅（M8）から500メートル

  • セキュリティ完備の専用駐車場

  • 5つのミーティングルームとコ ワーキングスペース

当ホテルの客室

ホテル所在地

ホテル メルキュール パリ 15 ポルト ド ヴェルサイユ

6, rue Saint Lambert
75015 パリ
フランス

GPS:48.838385, 2.290459

電話番号
ファックス +33 1 45 54 10 43

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LE XV

Wi-Fiを完備した快適で明るい雰囲気のLe XVバーは、ビジネスミーティングやご友人とのアペリティフに最適です。一緒に楽しい時間を過ごしたり、居心地の良い雰囲気の中でリラックスしたりするには最高の空間です。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  579 件のレビュー

トリップアドバイザーの評価  4.0/5  640 件のレビュー

A bitter experience

トリップアドバイザーの評価 1.0/5

Relax11801605261 トリップアドバイザー認証口コミ

A hotel completely lacking empathy and humanity – a bitter experience We had a reservation at this hotel for a long-awaited vacation, but unfortunately, just one week before our departure, we received a medical diagnosis that made it absolutely impossible for us to travel. In these extremely difficult circumstances, we contacted the hotel and explained the situation, even providing medical documents that justified our inability to make the trip. We repeatedly requested to cancel the reservation and receive a refund – either full or partial, with a reasonable penalty. I should mention that Booking supported our request and confirmed that the hotel would not have to pay any commission if the refund was granted. We did everything humanly possible, explaining that the funds were urgently needed for expensive medical treatments. However, the hotel refused any form of cooperation. Not only did they show no understanding, but they also completely disregarded any sign of empathy. It became clear that they care nothing about people, only about profit. It is especially frustrating knowing we informed them in advance and they most likely rebooked the room – meaning they essentially got paid twice for the same service. I strongly encourage anyone planning to visit Paris to think twice before booking this hotel. You won’t be treated as a guest, but as a source of income, regardless of your circumstances or suffering. A hotel that ignores the fundamental values of hospitality and humanity does not deserve your money – and certainly not your trust.

Dear Relax11801605261, Thank you for sharing your feedback regarding your recent experience with us. We are truly sorry to hear about the circumstances that prevented you from traveling and understand how challenging this situation must have been for you. Unfortunately we couldn’t respond favorable at your requested of free cancelation of your booking - reserved on the travel agency website with prepaid rate. We encourage our guests to review our cancellation terms at the time of booking, which are outlined to ensure transparency. Our cancellation policy is designed to balance the needs of our guests with operational requirements, and we understand that unexpected events can arise. While we regret any frustration this may have caused, we must adhere to these policies consistently. We appreciate your understanding that our procedures are in place to ensure fairness across all reservations. Due to operational reasons, contrary to what you may think, 3 days before arrival is not enough time to inform us about the cancellation of a reservation that is non-refundable and non-changeable. At the same time, we did not appreciate your threatening to leave us a bad review if we did not accept the free cancellation - and that's exactly what happened. We sincerely wish you all the best in this difficult time. Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Everything good except the lift is not working

トリップアドバイザーの評価 4.0/5

artsalgoa トリップアドバイザー認証口コミ

The hotel is prominently located in a quiet semi residential area. Room and washroom is clean. Breakfast is very good and quiet a spread. Only think missing is the lift is not working....We had to lift and carry our suitcases through the staircase. Otherwise no complaints...

Dear Artsalgoa, Thank you for taking the time to share your feedback. We are glad that you like our localisation, our room and our breakfast. We sincerely apologize that your stay with us was disrupted by our elevator issue. We did our best to quickly get the elevator back up and running. Unfortunately, it took our maintenance department several days to resolve the issue. We assure you that the problem has been resolved and a complete elevator diagnosis has been performed. We are truly sorry for the inconvenience. We hope to welcome you back to our hotel very soon! Kind Regards, Monika - Front Office Shift Leader Mercure P15 Porte de Versailles

Great experience overall

トリップアドバイザーの評価 5.0/5

Shreyas A B トリップアドバイザー認証口コミ

Very helpfull staff , spacious rooms and great breakfast. Shout out to Ms Violeine and Ms Monika who were great at their work , also the 2 people that manage the restaurant . Liked the location as well, close to 2 metro lines and easy way to eifel tower

Dear Shreyasab, We would like to thank you for your comment regarding your stay in our hotel. We are happy that you like your hotel and our staff. We hope to welcome you very soon. Kind Regards,

中心地からは少し遠いが、住宅街に立地しており静か。地下鉄駅は徒歩5分程度なのでアクセス良好。

お客さまの声 4.0/5

ス. ビジネス - 確認済みレビュー すべて

最近は、エコで、シーツの交換を申し出ない場合、ベッドメーキングも無しのHOTELもあるが、シーツの交換無しの場合にもベッドメーキングは実施してくれ、清潔感有り。中心地からは少し遠いが、住宅街に立地しており静か。地下鉄駅は徒歩5分程度なのでアクセス良好。朝食は、普通。

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Monika and all Mercure P15 Porte de Versailles team

good experience

トリップアドバイザーの評価 5.0/5

john c トリップアドバイザー認証口コミ

I stayed with my wife at Mercure Paris 15 Port de Versailles on the weekend of the Ireland v South Africa game in the Rugby World Cup. Unfortunately I forgot my suit on leaving. Upon contacting the hotel they could not have been more helpful in having my suit posted home. A beautiful hotel with fantastic staff that make our break even more memorable best wishes John

Dear John we are glad you had a memorable stay with us see you next time in Paris best regards

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 209 件のレビュー 8.7/10 ロケーション
  • 342 件のレビュー 6.3/10 客室
  • 363 件のレビュー 8.8/10 サービス
  • 10 件のレビュー 4.5/10 インターネット
  • 145 件のレビュー 7.3/10 朝食
  • 143 件のレビュー 7.3/10 清潔さ
  • 58 件のレビュー 5.6/10 料理
  • 42 件のレビュー 4.4/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。