Pullman Miami Airport bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 1.857 ulasan

Jaminan Harga
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Pullman Miami Airport - Image 1
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5800 Waterford District Drive, 33126 Miami, Amerika Serikat

Deskripsi

Keistimewaan hotel

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

Akomodasi kami

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Lokasi hotel

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
Amerika Serikat

GPS:25.7819722, -80.291622

Telepon
Fax +1 305-262-9049

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

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Peringkat ALL  3.9/5  1.857 ulasan

Peringkat TripAdvisor  3.9/5  5.057 ulasan

Sertifikat keunggulan 2024

Frustrating Experience with Hotel Customer Service

Catatan Tripadvisor 2.0/5

Fabiana C Ulasan TripAdvisor tersertifikasi

I have been other times in this hotel, but this time I really have had bad experiences. I purchased additional materials to use during my stay, I have proof of delivery from UPS, but staff from hotel said they did not receive it. I repeatedly requested formal confirmation of non-delivery—a document required to start the cancellation process—but the hotel failed to provide any official response or acknowledgment. I also encountered difficulties requesting a reimbursement for expenses, as the hotel simply did not send the invoice I needed. They have requested to send by email, but I have never received. Without this documentation, it became impossible to seek in the company I work for. The most frustrating aspect of my experience was being completely ignored by hotel employees. Despite numerous attempts, I could not reach any staff member or receive any kind of message or explanation about the reported issues. This total absence of communication made resolving matters impossible and left me feeling neglected.

Thank you for taking the time to share your feedback. We sincerely apologize for the issue you faced during your stay with us. This was not acceptable, and we understand your frustration. Please know that we will investigate your comments with our team to see what may have happened. Regarding the requested documentation, we will review this with our team and work on getting this issue resolved promptly. We truly appreciate you bringing this to our attention, and we hope to regain your confidence in us.

Perfect after a 6-day cruise

Catatan Tripadvisor 5.0/5

kokopopztasi Ulasan TripAdvisor tersertifikasi

One thing I like to mention, not sure if it was just our Room 807 the water pressure in the shower was not good, besides this everything else was superb Service, check in, staff, thank you Pullman Airport Hotel 5/5

Thank you for taking the time to share your experience! We’re glad to hear you enjoyed the service, check-in, and our team. We appreciate you letting us know about the water pressure and hope it didn’t take away from an otherwise superb stay at Pullman Miami Airport Hotel.

The Pullman. A great guest experience.

Catatan Tripadvisor 5.0/5

539allena Ulasan TripAdvisor tersertifikasi

The Pullman is always our go to in Miami. Elegant and comfortable, with spacious suites and a beautiful pool area that has a gorgeous sunset view, after our first visit became our favorite. The food from the bar restaurant is very good,and the breakfast buffet in the main dining room is unequal. Affordably priced,would recommend this hotel to anyone wanting to stay for an overnight or a longer stay. They also provide airport transportation and there is a shuttle service that can be booked for a transport to the cruiseport.

Dear Allen, Thank you for taking the time to review your recent stay. Hearing that Pullman Miami Airport Hotel has become your preferred destination in Miami means a lot to us! From the warm glow of the sunset by our pool to the inviting flavors from our restaurant and breakfast buffet, we’re happy those moments stood out during your visits. Your loyalty and kind recommendation are greatly appreciated, and we look forward to creating more memorable stays every time you return.

Dismissive and greedy staff

Catatan Tripadvisor 1.0/5

327shrutit Ulasan TripAdvisor tersertifikasi

Pullman review It’s always interesting when you see a 1 star amongst good reviews, so hopefully this doesn’t get lost. I stayed at the Pullman earlier this month because American Airlines cancelled my flight and put me up there. When we got to the hotel, the shuttle driver asked if I was staying or if I had just parked there. I said I was staying. A few minutes later as I was checking in, he came in and took me aside to tell me I had forgotten his tip. I was really surprised because I didn’t have any change on me and was going to get it from the front desk to leave for him but I wasn’t expecting him to ask for it. Unfortunately this isn’t the only thing that left a bad taste in my mouth. I was on my way home from a pilgrimage trip to a temple outside of Pittsburgh and I had gotten some perishable offerings that needed to be kept refrigerated. Since AA had delayed me for 24 hours, I collected my luggage just so I could make sure this was refrigerated. I explained this to the front desk and asked if the rooms had a refrigerator. The person at the front desk said they did, but they didn’t work too well. I explained my situation and he said he could keep it in the refrigerator they have downstairs. I asked if I could please be frozen instead and he said yes. The next morning while I was checking out, I asked for my package and found it to be room temperature. I asked if it had been put in the freezer and I got a shrug from the person who handed it to me. I explained the situation and how sad I was that this was not communicated to me because I would’ve just put it on ice in my room. Had Evan told that they could not fulfill my request. A woman came out from the back and told me this was completely unacceptable on the part of the staff and that I would be getting a phone call in a couple of hours from the manager. She took my phone number as well as my email down, but I have received nothing and it’s been two weeks. I understand that they cannot guarantee something to be kept cold, but after asking several times I wish they had just told me they could not fulfill my request and I would just put it on ice. Not only that, but I don’t think it’s OK for somebody to follow you into a hotel asking for a tip. Thirdly, if I were Management, I would want to follow up with a customer that is unhappy.

Dear Shruti, Thank you for taking the time to share such a detailed account of your experience. We're truly sorry to hear about the issues you encountered during your stay. What you described doesn't reflect the level of professionalism or care that guests should expect, and we can understand how frustrating and disappointing that must have been, especially after a long day of travel. Your feedback has been shared with our management team so they can address the concerns you've raised and ensure these situations are handled with the attention and respect they deserve moving forward. We truly appreciate you bringing this to our attention, as it helps create better experiences for future guests.

Book any other hotel in miami it will be more convenient.

Catatan Tripadvisor 1.0/5

Michelle M Ulasan TripAdvisor tersertifikasi

Thought it would be convenient for an airport stay when we had a flight the next morning. Took more than an hour for the shuttle to pick us up to take us to the hotel. Considering the shuttle leaves the hotel on the hour, it was nearly 25 past by the time it got to the aiport so there were lots of people waiting and he would not let us on as it was full. We had to wait another 30min, then they sent 2, but too little too late. We watched countless hotel shuttles pick up passengers with no issue only Pullman seemed to have got it wrong. Check in was not particularly friendly, we should get 2 free drinks, i had to go back and ask for these. The hotel room is fine but set to freezer levels. We turned the ac off and it took a few hours to warm up, there are no extra blankets in the room. Charging ports are on the bedside lamp and impossible to plug an adapter into, considering this is supposedly an aiport hotel a strange thing to get wrong along with the most inefficient shuttle in miami. Breakfast was ok staff friendly but food and coffee not great. For the price i would 100%book literally any other hotel in miami. In the time we had to wait for a transfer we could have got an uber anywhere and paid a lot less as it wasnt an "aiport hotel'. Also lost an amazon package i had sent to them although apparently they charge $5-50 to accept packages (absolutely ridiculous never had this b4) so maybe they couldnt find it. They did not reply to direct complaint sent to them

Dear Michelle, Thank you for sharing your thoughts with us. We're disappointed you had concerns, and we will identify what occurred, correct any issues, and work to ensure we do better. Please accept our apologies for any inconvenience, and if you still have questions, please reach out to us offline. It was a pleasure having you as our guest, and we hope you will reconsider and return the next time you're in Miami.

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