Pullman Miami Airport bintang 4

Catatan tamu Avis (Peringkat ALL) 3.9/5 1.782 ulasan

Jaminan Harga
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Pullman Miami Airport - Image 1
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Pullman Miami Airport - Image 4
5800 Waterford District Drive, 33126 Miami, Amerika Serikat

Deskripsi

Keistimewaan hotel

  • Complimentary shuttle to and from Miami Airport. Hours 4.30am-12.00 midnight

  • Beautiful pool by the lagoon with a cascade waterfall.

  • Over 11,000 sq ft of spectacular meeting and event space.

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Lokasi hotel

Pullman Miami Airport

5800 Waterford District Drive
33126 Miami
Amerika Serikat

GPS:25.7819722, -80.291622

Telepon
Fax +1 305-262-9049

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok

Tavolo

Serves classic Mediterranean dishes, executed simply and brilliantly. We select the finest seasonal ingredients.

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Cari tahu selengkapnya

Peringkat ALL  3.9/5  1.782 ulasan

Peringkat TripAdvisor  3.9/5  5.061 ulasan

Avoid At All Costs - They Double Charge Your Card And Don't Respond

Catatan Tripadvisor 1.0/5

kandj_newman Ulasan TripAdvisor tersertifikasi

We arrived after a long flight from London - it took them quite some time to find our reservation (prepaid through booking dot com) and for our friends they couldn't find their reservation for over an hour. On check out, the receptionists tried to charge me for the bar bill AND room, so I pointed out the room was prepaid and showed the receipt from the booking platform. She agreed it had been prepaid - great! Until the next day I see they have charged me again for the room. Trying to contact this hotel is a complete waste of time - they do not respond - I've tried via the web contact form, direct emails, messages from the booking app - nothing. I will have to request a charge back from AmEx, which understandably is not a quick process. To rub salt into the wound, the hotel is tired, scruffy, very cold rooms and the bar man is rude. The worst hotel experience I can recall. I'd previously stayed in the Auckland Airport Pullman which was really exceptional, so I assume this is down to the failing of the local/country management. Oh, and central Accor guest services are as useful as a chocolate teapot. I'd suggest you never book this hotel and prepay via booking dot com and furthermore find yourself a better hotel - there must be plenty.

The Nightmare Is Continous

Catatan Tripadvisor 1.0/5

c m Ulasan TripAdvisor tersertifikasi

Reserved a stay at the Pullman Hotel Miami Airport from 12/30/25 - 1/02/26. First reservation ever. Had never stayed there previously. At check in staff shared that there would be a $300 room incidentals charge that would be added directly to any available credit card I had with me. Completely understandable. No issue. The charge was assessed and I was told that upon check out the funds would be returned to my credit card within 5-7 business days. I only stayed at the property for one night, because the hotel had NO HEAT and it was unreasonably cold according to management. I was also told by management that NO hotels in Miami have heat because of the geographic location. Hmmm?? Management approved my check out the following day. After several conversations and correspondences with the multiple management members regarding the return of the promised incidentals funds, it is now almost a month later and the there has been no refund. I was told by a manager last week that they would be issuing a manual release to the credit card and the funds would be recieved in 48 hours. This still has NOT happened. It is simply a matter of professional business integrity and principle. The way in which I have been handled as a consumer is simply inexcusable.

A mixed bag

Catatan Tripadvisor 3.0/5

PaulandRachel1 Ulasan TripAdvisor tersertifikasi

Located about 10 mins from airport. They have a free shuttle that runs every 30 mins. I ended up here due to a delayed flight. Got to the hotel around 10pm. Very limited food and drink options available, nothing in hotel and needed up at Chipotle 5 min walk) 10 mins before closing. Hotel lobby is modern and fresh, room is very old fashioned and a bit run down. I’m certain there are better hotels to choose from.

Thank you for taking the time to leave a review. We're glad you decided to stay with us even for a short time. While we regret you didn't have the stay you expected, we're delighted there were some positives. Your feedback is appreciated, and we hope to welcome you back soon!

Disappointed.

Catatan Tripadvisor 2.0/5

Venan86 Ulasan TripAdvisor tersertifikasi

I was really looking forward to my stay at this hotel, as I had heard great things about the Pullman brand. Unfortunately, my experience was far from satisfactory. The check-in process was smooth, and the hotel’s general areas are very attractive, especially with the beautiful lake view. However, the issues began once we got to our room. When it came time to shower, we discovered that the bathroom was clogged. The bathtub took about 45 minutes to drain, which was extremely inconvenient since there were four of us sharing the room. After the first person showered, my mum attempted to take a bath once the water finally drained, but the tap came off. Because the water was draining so slowly, we panicked that the tub would overflow. I went to the front desk to report the issue, as we were unable to call from the room, only to be told that their system was down and the engineering team had already left for the day. This was very disappointing, as I would expect a hotel to have staff available 24/7 to handle emergencies like this. We were thankfully able to fix the tap ourselves, and a front desk staff member (whose name I did not get) told us someone would come the next morning to check it. However, we checked out at 1:00 p.m., and no one ever came. Another major issue was that the air conditioning in the room was not working, making the room uncomfortably hot. We reported this to the front desk again, but the staff member on duty suggested we “check out” if we wanted to. This was already after midnight, and three out of the four of us were already showered and in bed, so this suggestion was not helpful or realistic. Additionally, the beds were very uncomfortable. For a four-star hotel, I was expecting much better. Overall, I was very disappointed with my stay. I am giving a two-star review only because the lobby area was very nice; otherwise, this experience would have deserved just one star.

Thank you for taking the time to share such a detailed account of your stay. We’re truly sorry for the frustration and discomfort you experienced, especially given the expectations you had. While we’re glad our efficient check-in process and beautiful lake views made a positive first impression, it’s clear that the condition of our accommodations and the response you received afterward fell well short of what you should have experienced. Issues like this are unacceptable, and we understand how stressful and disappointing this must have been. Your feedback has been noted and will be shared with our leadership team so that these matters can be reviewed and addressed. We sincerely regret that your stay did not reflect the quality and reliability you expected; however, we hope you will return, allowing us another chance to surpass all your expectations.

Frustrating Experience with Hotel Customer Service

Catatan Tripadvisor 2.0/5

Fabiana C Ulasan TripAdvisor tersertifikasi

I have been other times in this hotel, but this time I really have had bad experiences. I purchased additional materials to use during my stay, I have proof of delivery from UPS, but staff from hotel said they did not receive it. I repeatedly requested formal confirmation of non-delivery—a document required to start the cancellation process—but the hotel failed to provide any official response or acknowledgment. I also encountered difficulties requesting a reimbursement for expenses, as the hotel simply did not send the invoice I needed. They have requested to send by email, but I have never received. Without this documentation, it became impossible to seek in the company I work for. The most frustrating aspect of my experience was being completely ignored by hotel employees. Despite numerous attempts, I could not reach any staff member or receive any kind of message or explanation about the reported issues. This total absence of communication made resolving matters impossible and left me feeling neglected.

Thank you for taking the time to share your feedback. We sincerely apologize for the issue you faced during your stay with us. This was not acceptable, and we understand your frustration. Please know that we will investigate your comments with our team to see what may have happened. Regarding the requested documentation, we will review this with our team and work on getting this issue resolved promptly. We truly appreciate you bringing this to our attention, and we hope to regain your confidence in us.

Dalam Kemitraan dengan TripAdvisor

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