Novotel Athenes 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 969

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4 Michail Voda Str, 104 39 ATENY, Grecja

Opis

O hotelu

  • Basen na dachu z pięknym widokiem panoramicznym 360° na Ateny i Akropol

  • 5 minut spacerem do metra z bezpośrednim dojazdem do lotniska w Atenach i Pireusu

  • Kryty parking i wyposażone centrum fitness dla Twojej wygody

  • Na miejscu można zjeść różnorodne dania kuchni śródziemnomorskiej i międzynarodowej

  • Hotel kongresowy z 8 ergonomicznymi salami konferencyjnymi (986 m²) mieszczącymi do 1300 gości

Nasze pokoje

Lokalizacja hotelu

Novotel Athenes

4 Michail Voda Str
104 39 ATENY
Grecja

Pozycja GPS:37.989586, 23.724928

Telefon
Faks +30 21 0820 0777

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 969

Ocena TripAdvisor  3.8/5  Liczba opinii: 3 118

A unique experience in a dingy establishment – the so-called Accor hotel

Ocena na stronie TripAdvisor 1.0/5

frequentt248 Opinia zatwierdzona w TripAdvisor

I'm taking the time to warn you against staying in a place that dares to call itself a 4-star hotel – Novotel Athens, Accor group. It doesn't matter that, as a status customer, I've received early check-in, late check-out and a free upgrade to an executive room on the 5th floor. Why? I encourage you to read about my experiences during my stay at this establishment and my experiences with Accor Customer Care. Of course, it is difficult to blame the hotel for its surroundings, but the view from the small balcony on the 5th floor (as a reminder, executive rooms #513 and #514 – received as part of a free upgrade for Gold members) is not very optimistic and can even be depressing. But this is only the beginning of this detailed review. 1. When you have spent over 1,000 nights in various hotels, you can be prepared for almost anything. Nevertheless, I have never experienced anything even remotely similar to what I experienced in this case. 2. Despite such extensive experience, I have never, ever been robbed in a hotel! At the Novotel Athens, it happened twice. The hotel staff stole my personalised luggage tag from room 513. According to Accor Customer Care, it was allegedly a mistake... (you can compare my luggage tag vs room key card in the pics attached.) A packet of plastic toothpicks I brought back from China was stolen from room 514. What is Accor Customer Care's position on this matter? The room is equipped with a safe... 3. So, remember to keep everything in the safe, including your toothbrush, because it may disappear! Now, analysing the attitude of the hotel staff and Accor Customer Care, I wanted to express my gratitude to them for stealing a packet of plastic toothpicks only, rather than an iPad or an electric toothbrush, which they could just as easily have taken from my room. 4. The condition of the room and its cleanliness are below any standards. But since a picture is worth a thousand words, I recommend that everyone reading this review form their own opinion. 5. For the sake of formality, I will add that when reading reviews from other travellers, I often did not believe their stories about being robbed, but this stay changed my mind on the subject because, unfortunately, I experienced it myself! 6. Not only did the hotel management not deign to meet with me for two days, but they did not even contact me by phone. And that is still the case today... A typical avoidance strategy... 7. The biggest disappointment is Accor Customer Care. I choose international chain hotels because, as I say, ‘if there are any issues, at least there is someone who is interested in solving them’. Unfortunately, this was not the case. 8. The Accor Group holds its Gold status customers in high regard, however not in this case, so I can’t imagine their attitude towards less frequent travellers, after the stay like this at Novotel Athens. 9. Looking at the attached photos, I think you will agree with me that this establishment, which considers itself a hotel, a 4-star one!, should be inspected and then closed down by the relevant Greek health authorities, because staying in such a room full of dust mites, for which dust is a breeding ground, poses a serious health risk to anyone staying in such conditions. 10. I am sorry to say that the hotel staff focus on stealing items belonging to hotel guests instead of cleaning, because, unfortunately, they have no idea how to do that. They probably don't want to either... To sum up, and to paraphrase the warnings on cigarette packets, staying at this hotel poses a serious threat to your health and carries a serious risk of being robbed. Do not count on Accor Customer Care for help either...

Ocena klientów 2.5/5

Dominika G. Znajomi - Opinie potwierdzone ALL

Hotel z zewnątrz jak i jego lobby bardzo przyjemny. Widać że jest to odnowiona część hotelu. Pokoje jak i korytarz wymagają odnowienia. Widok na 1 piętrze z pokoju okropny! Nad ranem wentylatory uniemożliwiały sen, było głośnio. Okolica nieciekawa. Generalnie pokój czysty. Sprawna suszarka. Nie działała lodówka i klimatyzacja. Nie jest to standard 4 gwiazdek jakiego byśmy oczekiwali. Śniadania ok ale obsługa w sali restauracyjnej bardzo nieprzyjemna wobec gości.

Dear Dominika G., Thank you for sharing your detailed feedback with us. We appreciate your kind comments regarding the hotel’s exterior, lobby, and cleanliness of the room. At the same time, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We regret the inconvenience caused by the noise, the room view, and the technical issues with the refrigerator and air conditioning. This is certainly not the experience we aim to provide, and your remarks have been forwarded to our management and maintenance teams for review. We also take your comments about the condition of the rooms and corridors seriously, as well as your feedback regarding the service in the breakfast area. Guest comfort and courteous service are very important to us, and we apologize if this was not reflected during your visit. Thank you again for your honest feedback. It helps us identify areas where improvement is needed, and we hope to have the opportunity to offer you a better experience in the future. Kind regards, P.SIMINTZIS, Novotel Athens Team

Ocena klientów 1.0/5

Tomasz S. Pary - Opinie potwierdzone ALL

Mój najgorszy pobyt w hotelach sieci Accor. W ciągu 6-dniowego pobytu, pokój nie był posprzątany trzykrotnie, raz w ogóle pomimo ponowionej prośby. Pierwszego dnia, pomimo późnego przyjazdu, pokój był niegotowy i dostałem inny, o widocznie gorszym standardzie. Nie było niczego co mi się należało, jako posiadaczowi złotej karty Accor. O jakości jedzenia szkoda wspominać, wielu produktów śniadaniowych nie było już o godzinie 8 rano (np. Świeżych owoców) a soki były tak rozcieńczone, że w sumie była to woda o lekkim aromacie.

Dear Tomasz S., Thank you for sharing your feedback. We are sincerely sorry to learn that your stay did not meet your expectations and that several service aspects fell short, particularly regarding housekeeping, room readiness, and the recognition of your Accor Gold status. We regret the inconvenience caused by the room allocation on arrival, the missed housekeeping services, and the breakfast experience you described. This is certainly not the level of service we aim to provide, and your comments have been shared with our management and operational teams for immediate review and improvement. Thank you for bringing these matters to our attention. We truly value your loyalty to Accor and hope to have the opportunity to restore your confidence in our hotel in the future. Kind regards, P.SIMINTZIS, Novotel Athens Team

Ocena klientów 1.5/5

Masoud H. Rodziny - Opinie potwierdzone ALL

Lokalizacja fatalna , hałas i sprzątanie pokoju zostawiał dużo do myślenia

Dear Masoud h., Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We regret the inconvenience caused by the location, noise levels, and room cleaning. Your comments have been shared with our team so we can improve our services. We truly appreciate your feedback and hope to have the opportunity to offer you a better experience in the future. Kind regards, P.SIMINTZIS, Novotel Athens Team

Excellent service, great views & thoughtful birthday surprise

Ocena na stronie TripAdvisor 5.0/5

arunima23jan Opinia zatwierdzona w TripAdvisor

We stayed at Novotel Athens for 12 nights and had a truly lovely experience. The hotel team went above and beyond to meet all our requests, including assigning us a room with a fantastic view. We were celebrating our honeymoon and my husband’s birthday, and the complimentary birthday cake was such a kind and memorable gesture. The staff were consistently warm, polite, and helpful, making us feel very well taken care of. We also really enjoyed the food at the hotel restaurant — everything we tried was delicious. While the surrounding area can feel a little rough at night (we opted for taxis in the evenings), it was perfectly fine to walk around during the day, and transport was always easy to arrange. Overall, a comfortable and memorable stay with great hospitality. We would happily stay here again.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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