ibis Lyon Gerland Musée des Confluences 3 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 368

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Opis

O hotelu

  • Hotel ma certyfikat ALLSAFE wydany przez Bureau Veritas

  • Prywatny, zamknięty i płatny parking z bezpośrednim dostępem do hotelu

  • Blisko transportu publicznego (10 minut od stacji TGV Perrache) i autostrady

  • Obok transportu publicznego (10 min od stacji TGV Perrache) i autostrady

  • Lekkie przekąski oferowane w dowolnym momencie, przez całą dobę

Nasze pokoje

Lokalizacja hotelu

ibis Lyon Gerland Musée des Confluences

68 Avenue Leclerc, Les Berges du Rhone
69007 LYON
Francja

Pozycja GPS:45.733239, 4.822805

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

3 śniadania

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 368

Ocena TripAdvisor  4.0/5  Liczba opinii: 718

Bad service from front desk

Ocena na stronie TripAdvisor 1.0/5

Journey51548549527 Opinia zatwierdzona w TripAdvisor

I had a terrible experience at this hotel. Although check-in was relatively smooth, we left almost immediately to explore the city and have dinner. It was only when we returned around 9 p.m. that we discovered the air conditioning was not working. When I reported this issue to Hugo at the front desk, I was met with complete indifference. He told me there was nothing he could do about it, which I found unacceptable. I asked to speak to the manager, but Hugo informed me that the manager was not available. I was shocked by this response, as I have never been treated so poorly by hotel staff before. Despite having paid for an air-conditioned room, we were offered no solution or assistance. Additionally, the air conditioning vent was disgustingly dirty and covered with a moldy substance, which made me concerned about the air quality in the room. The room was unbearably hot, causing us to sweat profusely. This was particularly concerning as we needed a good night's rest before our long drive home to the Netherlands the next day. Frustrated and uncomfortable, we decided to leave immediately and booked into the Marriott Lyon instead, where we received excellent service and were treated like royalty. I would not recommend this hotel to anyone, given the lack of basic amenities and the unprofessional attitude of the staff. Our experience was highly disappointing, and I urge others to consider alternative accommodations.

Dear Mr Sander, Thank you for taking the time to send us your comments regarding your stay in our hotel. We are very sorry to hear that your experience did not live up to your expectations. The city of Lyon has recently been experiencing a very hot period, with night-time temperatures reaching up to 27-28°C and daytime temperatures reaching 39-40°C. We had the air conditioning checked by our technical department the following morning, and it was working properly. However, during very hot spells like this one, the air conditioning system can reach its limits. At this late hour, the technical service and management are not on site. If you need to report any other problems or have any questions, you can contact management at h0778-GM@accor.com. Yours sincerely The Ibis Lyon Gerland Musée des Confluences team

Budget hotel

Ocena na stronie TripAdvisor 3.0/5

melissyj Couples - Opinia zatwierdzona w TripAdvisor

Fine for those on a budget. The room was comfortable enough - great night sleep both nights. Do ask for more towels though as they only provide the absolute minimum. Do be aware that the hotel is about a 40 minutes walk out of the centre of Lyon. We walked it both days as we like the exercise but there are trams and buses available. There isn’t much in the way of restaurants or shops nearby so pick anything you need up whilst you are in the city itself.

Dear Melissyj, Thank you for taking the time to share your thoughts about your stay with us. We are delighted that you found your room comfortable and that you enjoyed a good night's sleep during your two nights with us. We note your comment about the towels. One towel is provided per person per room to avoid waste. If you require extra towels, please ask at reception. We understand that the distance of the hotel from the centre of Lyon may be a consideration for future guests. We are pleased that you have been able to enjoy walking or using the public transport options available. Regarding nearby restaurants and shops, we would indeed recommend a few independent restaurants close to the hotel or the confluence shopping centre located 2 tram stops or 15-20 minutes walk away. Thank you again for your feedback, and we hope to have the opportunity to welcome you again on your next visit to Lyon. Yours sincerely Hugo La réception

Pobyt udany, obsługa pomocna, śniadanie smaczne

Ocena klientów 4.5/5

Tomasz Rodziny - Opinie potwierdzone ALL

Bardzo udany pobyt. W hotelu pachnąco, czysto, przyjemnie. Miła i bardzo pomocna obsługa. Smaczne śniadanie. Działający i czysty basen zewnętrzny. Dobra lokalizacja (szczególnie blisko do świetnego mezeum "Musee Confluence". Zastrzeżenia mamy tylko do aplikacji Accor Live Limitless - otóż najpierw pokój był widoczny w aplikacji jako dostępny, ale przez dwa tygodnie podczas płatności kartą pojawiała się informacja, że jednak nie jest i nie można było dokończyć rezerwacji. Następnie infolinia do rezerwacji telefonicznej okazała się płatna, ale cena była już wyższa. (Być może to są zastrzeżenia do systemu ALL, a nie do samego hotelu, ale ALL jest oficjalną stroną rezerwacyjną hotelu, dlatego opisuję tutaj). Hotel polecam, aplikacji Accor Live Limitless nie.

Witam, Dziękujemy za opinię na temat pobytu. Cieszymy się, że uważa Pan swój pobyt za udany i że docenia Pan czystość, miłą atmosferę i pomocną obsługę naszego hotelu. Jesteśmy również wdzięczni za pozytywne komentarze dotyczące smacznego śniadania oraz funkcjonalnego i czystego basenu zewnętrznego. Przepraszamy za problemy z aplikacją Accor Live Limitless podczas dokonywania rezerwacji. Przekazujemy Twoją opinię do odpowiednich działów, aby rozwiązać te problemy i poprawić wrażenia naszych gości. Doceniamy Twoją opinię na temat naszych usług i dołożymy wszelkich starań, aby wyeliminować takie niedogodności. Dziękujemy za polecenie naszego hotelu, pomimo napotkanych trudności z aplikacją. Z niecierpliwością czekamy na ponowne powitanie podczas pobytu w Lyonie. Z poważaniem Hugo Recepcja

Basic but okay

Ocena na stronie TripAdvisor 3.0/5

n00nah2014 Rodziny - Opinia zatwierdzona w TripAdvisor

Definitely a 3* Ibis - located near the Confluence of the two Rivers which a bit out of the main centre of Lyon. However the tram stop was close by & easy to get into the city. General hotel facilities were ok and staff super helpful However the rooms are tired. We had a superior triple & it was very small & basic. Oldest hairdryer ever! No safe. Shame the pool area was closed for the season - especially as the RWC was on & it was 28 degrees! This area should have been open. Breakfast was ok but not amazing.

Good morning, Madam, Sir n00nah2014, Thank you for taking the time to leave us a comment, your opinion is important to us. We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our reception services and our location. We are sorry that your stay did not fully meet your expectations. Please note that our swimming pool service is only open during the summer period from May to the end of August and beginning of September. France is currently experiencing an exceptional heat wave for the season. Normally at this time of year we've already got a little wool out against the autumn chill. We are sorry that the room did not fully meet your expectations. Please be assured that all our rooms meet the specifications imposed by the Ibis brand. We hope to see you again for a future stay, Yours sincerely Hugo Reception

Ok hotel when passing trough Lyon

Ocena na stronie TripAdvisor 3.0/5

Willem W Rodziny - Opinia zatwierdzona w TripAdvisor

Ok hotel when passing through Lyon; pricing is attractive but the hotel however needs some renovation and cleaning can be done more thoroughly. USP 1: Swimming pool is shared with neighboring Novotel and there is a fine outside terrace next to it. USP 2: Good breakfast.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 687 Liczba opinii 7.9/10 Lokalizacja
  • 1 076 Liczba opinii 5.7/10 Pokój
  • 1 083 Liczba opinii 9.2/10 Obsługa
  • 10 Liczba opinii 8.2/10 Internet
  • 644 Liczba opinii 4.8/10 Komfort
  • 590 Liczba opinii 8.8/10 Śniadanie
  • 358 Liczba opinii 6.7/10 Czystość
  • 237 Liczba opinii 4/10 Dobra oferta cenowa

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