ノボテル リヨン ジェルラン ミュゼ デ コンフリュアンス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,313 件のレビュー

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70 avenue Leclerc, LYON CEDEX 07, 69363 リヨン, フランス

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  • ビジネスやレジャーに最適な立地です (ショッピングセンターや美術館に隣接)

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当ホテルの客室

ホテル所在地

ノボテル リヨン ジェルラン ミュゼ デ コンフリュアンス

70 avenue Leclerc, LYON CEDEX 07
69363 リヨン
フランス

GPS:45.733052, 4.823805

電話番号
ファックス +33 4 72 71 11 00

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

LA FABRIK

ブラッセリーは毎日営業しております。シンプルで質の高いケータリングで、どの年代のお客さまにも満足していただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,313 件のレビュー

トリップアドバイザーの評価  4.0/5  1,429 件のレビュー

2023エクセレンス認証

NIGHTMARE AT NOVOTEL

トリップアドバイザーの評価 1.0/5

Explorer20261249943 トリップアドバイザー認証口コミ

**Review of Novotel Hotel Lyon Gerland Musée des Confluences** I recently stayed at Novotel Hotel Lyon Gerland Musée des Confluences on October 23 and 24, 2024, and I must express my profound disappointment. My experience has been nothing short of a nightmare. Upon arrival, we were shocked to discover that our room did not have the advertised air conditioning. Instead, we were told to keep the windows open, which was not only uncomfortable but also downright alarming given the presence of rats and insects in the area. The small window made the room feel claustrophobic, intensifying the discomfort. I lay in a very uncomfortable bed, unable to relax in a sweltering room with no relief in sight. This stay has left me with a lasting aversion to Novotel. The false advertising regarding amenities is unacceptable, and the lack of concern from the staff about our comfort was equally disheartening. I will never choose Novotel again, as this experience has marred my impression of the brand for life.

Terrible Experience - Novotel Lyon Needs Urgent Attention

トリップアドバイザーの評価 1.0/5

mojiba k トリップアドバイザー認証口コミ

Our stay at Novotel Lyon has been incredibly disappointing. I’ve always associated the Novotel brand with a certain standard, but this hotel fell far below expectations. Frankly, Lyon deserves better. The entire property feels outdated and shockingly unclean. Upon arrival, we were given a room with a shower cubicle that was filthy and had mold growing on the walls. To make matters worse, we found old, dirty clothes left behind by a previous occupant. This level of cleanliness is unacceptable. We requested a room change, but even the new room was barely cleaner. The overall condition of the hotel is dire and in need of serious refurbishment. Additionally, the amenities and service were severely lacking. The water dispenser in the reception was broken and leaked throughout the night, which made the area look extremely unprofessional. The entrance to the hotel is confusing due to its shared access and convoluted barrier system, making it difficult to figure out how to enter. The car park was similarly complicated, with no clear signage for pedestrians on how to return to the hotel from the parking area. We also encountered issues with the staff and their lack of communication. They did not provide any information about the hotel’s facilities or breakfast options upon check-in. Despite there being three of us in the room, they only gave us one key card. On top of this, they charged us a 1,000-euro damage deposit, even though the booking.com listing clearly stated it would only be 500 euros per booking. When I questioned the staff about the discrepancy, they were unable to provide a clear explanation and instead suggested that I should have booked directly through them rather than through booking.com. This felt unprofessional and misleading. Our overall experience was further marred by inconsistent promises. We had booked two rooms and stayed at the hotel twice within a week. During our first stay, we were given connected rooms, which was ideal since we were a family of two adults and three children. We specifically requested the same arrangement for our second stay, and were assured that it would be possible. However, upon arrival for the second stay, we were informed that the staff member who made the promise should not have done so, and we were not given the connecting rooms. Had we known this beforehand, we would have chosen a different hotel. I’ve never stayed in a hotel in such poor condition and with such unreliable service before. This is the first time I’ve felt compelled to leave a negative review, but I believe Novotel management urgently needs to address these issues. I truly hope they take action to improve this hotel.

快適な滞在

お客さまの声 5.0/5

H. ファミリー - 確認済みレビュー すべて

ホテル従業員の対応が気持ちよかった。

Dear Satoshi, Thank you for these 5 stars, and this very warm feedback. We are happy that the staff was able to satisfy you. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service. We hope to welcome you again. Beautiful summer Annie PUGEAT Customer manager & Quality representative

Good With A Few Flaws

トリップアドバイザーの評価 4.0/5

GrammarGirlToronto トリップアドバイザー認証口コミ

The Novotel has a lot to offer, but some big drawbacks. We were traveling as two adults and one teen (age 13). The interior of the hotel is nice looking and there’s a lot of interesting art. The staff were friendly and helpful. Our room had a living space with a sofa bed and then a separate bedroom, which was a great setup. The room was a good size. In the living area, our daughter had plenty of room to leave her carry-on sized suitcase open on the floor. In the bedroom, my husband and I could each do the same. I also appreciated that even though the couch was being used as a bed, there were other chairs and a table available in the room for relaxing. We opted out of the buffet breakfast because our plan was to walk to cafes in the morning to get something to eat. Unfortunately, this hotel is really not within walking distance of cafes. That ended up being okay because our jet lag made us sleep late, so our first meal ended up being lunch out, but it was a bit disappointing. The big issue is that although the hotel is perfectly nice looking, some design elements are not thoughtful in terms of functionality. The walls are very thin, and we could hear everything going in the hallway at all times of night – groups walking and talking at 3 am, people moving furniture, knocking on doors. Even with earplugs and a white noise app, the noises woke us up and scared my daughter. The sofa bed is also very small. At age 13 and under 5 feet tall, my daughter had very little space to move around in the bed. The balcony is very cute with astro turf, two lounge chairs, two upright chairs, and a little table. Unfortunately, there is a huge step to go in and out. There are two sets of glass doors and the ledge where they open and close is fragile. I could see that someone before us had tried to step on it to get out and the middle was sinking in. This means that to get out to the balcony, you have to step up over a foot and then also step out over the ledge with the doors. To get back into the room, you are stepping out and down and it’s very awkward for short people or people with any sort of mobility issues. The bathroom had a combined bathtub shower. The bathtub was raised by about a foot or so, as though it was sitting on a podium, so getting in and out required another huge step up and down – dangerous when wet. The shower itself has no curtain and only a partial glass door that extended less than halfway along the bathtub. It also swung outward (I assume for cleaning), so there was nothing sturdy to hold onto when climbing in and out. Needless to say, after the first shower, the bathroom floor was covered in water. It took a lot of care to keep the bathroom dry, which is not ideal. There were also not enough hooks for 3 towels, so I had to hang mine in the closet. If the room sleeps 3 people, there should be 3 towel hooks available. Although the location was not very close to cafes and restaurants, it was pretty close to Vieux Lyon, where we spent most of our time. We ended up taking taxis and Ubers most of the time because public transit took much longer, and the rides were never very long, so it’s in a decent location. Also, we were there to see Taylor Swift and the hotel gave my daughter a friendship bracelet for the concert, which was a really nice touch. I also really appreciated the water bottle refill station in the hallway and the coffee maker, slippers, bathrobe, and hair dryer in the room.

Great event at the Novotel.

トリップアドバイザーの評価 5.0/5

BrightonSmile トリップアドバイザー認証口コミ

We had a great time organizing an event at this hotel. We dealt with Alexandre to book it and he was extremely professional, attentive and friendly. Nothing was too much trouble. The event went so well. The rest of the hotel is lovely, very good breakfast, room are clean and functional. We will be back. Thank you team.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 864 件のレビュー 7.7/10 ロケーション
  • 1,630 件のレビュー 6/10 客室
  • 1,559 件のレビュー 8.1/10 サービス
  • 17 件のレビュー 5.6/10 インターネット
  • 824 件のレビュー 8.3/10 朝食
  • 598 件のレビュー 4.6/10 清潔さ
  • 343 件のレビュー 5/10 設備
  • 333 件のレビュー 3.5/10 お値打ち度

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