Dear Ling Y., Thank you very much for your loyalty over all these years! We are delighted to hear that you appreciated the renovations of our hotel, as well as the cleanliness and comfort of your room and shower. We are also pleased that you were able to enjoy our breakfast. We have taken note of your comment regarding the information stating that breakfast was temporarily unavailable. We will check this information and make sure it is updated to avoid any confusion. Regarding dinner, our snack selection remains available to offer you an alternative during your stay. We look forward to welcoming you back to ibis Dijon Sud in the near future! Kind regards, The ibis Dijon Sud team

Cher Monsieur M. G., Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience à la suite de votre séjour à l’ibis Dijon Sud. Nous sommes ravis de constater que votre séjour vous a donné satisfaction et que vous avez particulièrement apprécié la qualité de notre petit-déjeuner ainsi que ses horaires, notamment pour les départs matinaux. Nous sommes également heureux que vous ayez apprécié l’accueil de notre équipe, la propreté de l’établissement et la qualité de nos services. Nous prenons également bonne note de vos évaluations concernant l’hébergement et le rapport qualité-prix, qui nous permettront de poursuivre nos efforts d’amélioration. Au plaisir de vous accueillir à nouveau lors d’un prochain séjour à Dijon. Bien cordialement, L’équipe de l’ibis Dijon Sud

Dear Mrs. v. d. L., Thank you for taking the time to share your experience following your stay at ibis Dijon Sud. We are delighted to hear that you appreciated the quality of our bedding and our Wi-Fi connection. We also take note of your comments regarding the curtains and the atmosphere of our rooms. Your suggestions are valuable and will be shared with the relevant teams as part of our future improvements. We are also sorry if you felt that our team could have been more cheerful and welcoming. We place great importance on the quality of our hospitality and will make sure to pay closer attention to this aspect. We hope to have the pleasure of welcoming you again and providing you with an even more enjoyable experience. Kind regards, Rabia, Receptionist, ibis Dijon Sud Hotel

Geachte mevrouw Klein, Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons oprecht dat uw verblijf niet aan uw verwachtingen heeft voldaan. Onze excuses voor de onvoldoende netheid van uw kamer. Hygiëne en netheid zijn voor ons van groot belang en uw opmerking nemen wij dan ook zeer serieus. Ook betreuren wij dat u tijdens het ontbijt zo lang heeft moeten wachten op brood en croissants en dat u onze reactie hierop als onvoldoende heeft ervaren. Wij zullen dit met ons team bespreken om de organisatie en opvolging tijdens het ontbijt te verbeteren. Uw feedback is waardevol en helpt ons om onze dienstverlening verder te verbeteren. Wij hopen u bij een volgend verblijf opnieuw te mogen verwelkomen en u dan een veel aangenamere ervaring te bieden. Met vriendelijke groet, De Receptie ibis Dijon Sud

Hartelijk dank, meneer V. d. L., voor uw uitgebreide feedback en voor het delen V. uw ervaring met ons hotel. We zijn blij te lezen dat u onze kamers schoon vond en dat u tevreden was over uw ontvangst. Het spijt ons echter dat één V. de airconditioners niet goed functioneerde en dat het comfort V. de matrassen en kussens niet volledig aan uw verwachtingen voldeed. Uw opmerkingen over de matrassen, kussens en airconditioning zijn goed genoteerd en worden doorgegeven aan onze teams. We besteden veel aandacht aan het comfort V. onze gasten en uw feedback helpt ons om verbeteringen door te voeren. We hopen u volgend jaar opnieuw te mogen verwelkomen tijdens uw reis. We zullen ons best doen om u dan aangenaam te verrassen! Nogmaals bedankt voor uw vertrouwen en tot ziens bij ibis Dijon Sud.

Dear Laura, Thank you very much for taking the time to share your experience and for your lovely overall rating of 80/100. We are especially pleased to know that you appreciated our convenient and easily accessible location. It is also wonderful to hear that the friendliness of our reception and restaurant teams contributed to making your family stay a pleasant one. Your 90/100 rating for our team is a lovely recognition of their commitment and will certainly be shared with them. We hope to have the pleasure of welcoming you and your family back to ibis Dijon Sud on your next visit to Dijon! Warm regards, The ibis Dijon Sud Team

Dear Ms. H., Thank you very much for taking the time to share your feedback following your stay at ibis Dijon Sud. We are delighted to know that our hotel was a convenient stop during your journey to the south of France and that you enjoyed our location. We are also pleased that the nearby supermarket added to the convenience of your stay, making your overnight stop even more comfortable. It is especially rewarding to read that you appreciated our breakfast. Our team works hard every day to provide a varied and enjoyable selection so that our guests can start their day on a positive note. We are equally grateful for your kind ratings regarding the cleanliness of our hotel and the friendliness of our staff. Your compliments will certainly be shared with the entire team, who will be encouraged by your recognition of their efforts. We also appreciate your overall rating and your recommendation. Guest feedback is invaluable to us, as it helps us continue improving the quality of our services and the experience we provide to every visitor. We sincerely hope to have the pleasure of welcoming you and your family back on a future trip through the region. We will do our very best to make your next stay even more enjoyable. Thank you once again for your trust and your kind comments. Warm regards,

Beste heer H., Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Het spijt ons oprecht te lezen dat uw verblijf niet aan uw verwachtingen heeft voldaan. De staat van de kamer, de vlekken op de kussensloop, de gaten in het beddengoed en de handdoeken, evenals de zwakke waterdruk in de douche, zijn absoluut niet de kwaliteitsnormen die wij onze gasten willen bieden. Ook vinden wij het vervelend te horen dat het derde uitklapbed oncomfortabel was en zelfs tot een verwonding heeft geleid. Uw opmerkingen zijn gedeeld met onze housekeeping- en technische dienst, zodat de genoemde punten onmiddellijk kunnen worden gecontroleerd en aangepakt. Daarnaast nemen wij uw feedback over de verouderde uitstraling van de kamer mee in onze verbeterplannen. Wij waarderen het wel dat u aangeeft tevreden te zijn over het in- en uitchecken en de vriendelijkheid van ons team. Hoewel wij begrijpen dat deze ervaring een negatieve indruk heeft achtergelaten, hopen wij dat u ons in de toekomst nog eens de kans wilt geven om u een verblijf te bieden dat wel aan uw verwachtingen voldoet. Met vriendelijke groet, Het team van ibis Dijon Sud

Cher M. V., Nous vous remercions d'avoir pris le temps de partager votre retour d'expérience à la suite de votre séjour à l'ibis Dijon Sud. Nous sommes heureux d'apprendre que vous avez apprécié l'emplacement de notre hôtel ainsi que la gentillesse et le professionnalisme de notre équipe. Votre commentaire concernant la réactivité de nos collaborateurs lors de la modification de votre réservation nous fait également très plaisir. Nous attachons une grande importance à accompagner nos clients avec efficacité lorsque des imprévus surviennent, et nous sommes ravis que cette assistance ait été à la hauteur de vos attentes. En revanche, nous sommes sincèrement désolés que l'état de votre chambre n'ait pas répondu à vos attentes. Les remarques que vous formulez concernant le lit enfant, le nombre limité de prises électriques, la salle de bain, le rideau de baignoire ainsi que le nombre insuffisant de serviettes sont parfaitement légitimes. Nous vous présentons nos excuses pour ces désagréments, qui ont malheureusement altéré votre confort durant votre séjour en famille. Soyez assuré que votre retour a été transmis à notre équipe technique ainsi qu'à notre service d'étage afin que les points signalés puissent être vérifiés et corrigés. Vos observations concernant l'équipement et le confort de nos chambres sont également précieuses et seront prises en compte dans le cadre de nos réflexions sur les améliorations futures de l'établissement. Nous espérons sincèrement avoir l'occasion de vous accueillir de nouveau afin de vous offrir une expérience pleinement satisfaisante, à la hauteur de la qualité de service que nous souhaitons proposer à chacun de nos clients. Dans cette attente, nous vous prions d'agréer, Cher M. V., l'expression de nos salutations les meilleures. L'équipe de l'ibis Dijon Sud

Dear Joris, Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay and that our hotel provided a comfortable and relaxing stop on your journey to the South of France. We are especially pleased to know that you appreciated the quiet and efficient air conditioning, the quality of our breakfast, and the warm welcome from our team. Providing a smooth and pleasant experience for our guests is our daily priority, and we are happy that our responsiveness helped make your stay even more enjoyable. Thank you also for highlighting the efficiency of our team when assisting you with your room request and correcting the breakfast billing issue. We always aim to find quick and effective solutions whenever needed. We hope to have the pleasure of welcoming you back to ibis Dijon Sud on your next visit to the area, and we wish you many more enjoyable journeys ahead. Kind regards, Ashley - Reception Supervisor

Dear Mr. V. d. B., Thank you very much for taking the time to share your experience following your stay at ibis Dijon Sud. We are delighted to hear that you enjoyed the peaceful atmosphere of our hotel, the cleanliness of our rooms, and the wide selection offered at breakfast. We are also pleased that you found the communication before your stay to be perfect. Your kind comments are a wonderful reward for our entire team, who work hard every day to provide a warm welcome and a pleasant experience for our guests. We look forward to welcoming you back to ibis Dijon Sud on your next trip to Dijon. Kind regards, The ibis Dijon Sud Team

Dear Sir, Thank you for taking the time to share your feedback following your stay at our hotel. We are delighted to hear that you appreciated the cleanliness of your room as well as the warm welcome from our reception team. We will be sure to pass on your kind comments to our staff. Please accept our apologies for the missing cups in the bathroom upon your arrival. We are pleased that our team was able to quickly resolve the issue by providing you with glasses. Regarding breakfast, we completely understand your comment. Our buffet is designed to offer a wide variety of products to suit all tastes. However, we appreciate your suggestion of offering a lighter breakfast option at a reduced price and will pass it on to our management team. Regarding the difference between the price displayed online and the one shown at reception, we sincerely apologize for the confusion. The rates displayed at the front desk had not yet been updated at the time of your visit, which explains the discrepancy. Thank you for bringing this to our attention; this has now been corrected. We hope to have the pleasure of welcoming you back soon and providing you with an even better experience. Kind regards, The ibis Dijon Sud Team

Dear Mrs. H., Thank you for taking the time to share your feedback following your stay at ibis Dijon Sud. We are delighted to learn that you enjoyed the comfort of your room, the quality of the bed, your meal and drinks at our restaurant, as well as the friendliness and helpfulness of our team. We are also pleased that our spacious parking area contributed to making your stay convenient. Thank you as well for informing us about the television cabinet. We sincerely apologize for this inconvenience and for the misunderstanding when you reported it to our staff. Please be assured that your comments have been shared with our maintenance team so that the issue can be addressed promptly. We hope to have the pleasure of welcoming you back on your next trip through Burgundy. Kind regards, The Team at ibis Dijon Sud

Dear Mr. V. B., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you had an overall enjoyable stay and appreciate your positive ratings. Thank you as well for your kind mention of our breakfast staff member—it will certainly be shared with the team. We are sorry to hear that some of the hot breakfast items were not replenished after 9:30 a.m. Your comment is valuable, and we will remind our team to ensure that the buffet remains well stocked until the end of breakfast service so that all our guests can enjoy the same selection, regardless of when they arrive. We hope to have the pleasure of welcoming you back to ibis Dijon Sud on your next visit. Kind regards, ibis Dijon Sud

Dear Mr. G., Thank you for taking the time to share your feedback following your stay at ibis Dijon Sud. We are sincerely sorry to learn that your experience did not meet your expectations. We fully understand your disappointment regarding the condition of the room and the issues you encountered with the bathroom, particularly the water pressure and temperature. Please accept our sincere apologies for these inconveniences. Your comments have been shared with our maintenance and housekeeping teams so that the necessary corrective actions can be taken. This is not the level of quality we strive to provide to our guests. As a gesture of goodwill and to apologize for the inconvenience caused, I have just processed a **30% commercial refund** on your stay. We hope this demonstrates our commitment to customer satisfaction. We sincerely hope you will give us another opportunity to welcome you back and provide you with the quality experience you should have received during this stay. Kind regards, Ashley - Reception Supervisor

Dear Mr. D., Thank you very much for your wonderful review and for your continued trust in ibis Dijon Sud. We are delighted to know that you once again enjoyed your stay with us and that you appreciated the quality of our rooms, the cleanliness, and the warm welcome from our team. Thank you also for sharing your booking tip with future guests. As you mentioned, booking well in advance often allows access to our best available rates. We also appreciate your feedback regarding the breakfast and the value for money. Your comments are important to us and help us continue to improve our services. It will be a pleasure to welcome you back during your next visit to Dijon. Kind regards, Ashley - Reception Supervisor

Dear Mr. G., First of all, we would like to thank you for sharing your comments following your stay at ibis Dijon Sud. We are sorry to hear that this visit did not provide you with the same level of satisfaction as your previous stay with us. We understand your disappointment, particularly as you already knew our hotel and were expecting to have another pleasant experience. We have taken note of your remarks regarding the room conditions, especially the lack of hot water, the insufficient darkness caused by the curtains, as well as the breakfast service that did not meet your expectations. These points have been carefully reviewed with the concerned departments in order to avoid similar situations in the future. We are nevertheless pleased that the air conditioning in your room contributed positively to your comfort during the summer period. To show our appreciation for your loyalty and as a compensation for the inconveniences encountered during this stay, I have just arranged a 30% commercial refund on the total amount of your stay. We hope that this gesture will demonstrate our commitment to our guests’ satisfaction and that we will have the pleasure of welcoming you again, giving us the opportunity to provide you with the experience you were expecting. Kind regards, Ashley - Reception Supervisor

Bonjour Monsieur L., Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience suite à votre séjour à l’ibis Dijon Sud. Nous sommes ravis de lire que vous avez apprécié la bienveillance et le professionnalisme de notre équipe, ainsi que la flexibilité accordée pour vous installer en chambre en rez-de-chaussée afin d’améliorer votre confort et celui de votre chien. Votre satisfaction, notamment dans un contexte de forte chaleur et d’affluence, est une belle reconnaissance pour nos équipes. Nous prenons également bonne note de vos remarques concernant l’organisation en période de forte occupation. Soyez assuré que votre retour est pris en considération dans notre démarche d’amélioration continue. Au plaisir de vous accueillir à nouveau très prochainement. Bien cordialement, Ashley - Cheffe de brigade