ソフィテル Le Scribe パリ オペラ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 2,643 件のレビュー

ソフィテル Le Scribe パリ オペラ - Image 1
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ソフィテル Le Scribe パリ オペラ - Image 4
1 rue Scribe, 75009 パリ, フランス

説明

ホテルのその他の情報

  • パリでのショッピング休暇に最適な場所です

  • オペラ座やヴァンドーム広場があるエリアの中心部で、パリらしい豪華なひとときを

  • 有名なデザイナーのトリスタン・アウアーにより、全面改装されました。

  • 優雅な客室とスイートは、パリスタイルのアパートメントの快適さを感じさせてくれます。

  • グルメ向けにデザインされた3つのダイニングエリア

当ホテルの客室

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ホテル所在地

ソフィテル Le Scribe パリ オペラ

1 rue Scribe
75009 パリ
フランス

GPS:48.870426, 2.329937

電話番号
ファックス +33 1 42 65 39 97

アクセスと交通機関

ホテルサービス

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敷地内
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  2,643 件のレビュー

トリップアドバイザーの評価  4.5/5  339 件のレビュー

2024エクセレンス認証

Lovely

トリップアドバイザーの評価 4.0/5

travelcentric103 トリップアドバイザー認証口コミ

This hotel is so convenient for sightseeing and with the breakfast in the hotel you can really load up for the day ahead. If you are going for business there are no desks in the room so makes it tricky S to Rooms can be tight and no where to sit on your laptop. Staff are helpful and w head to wait for our room on arrival but it all worked out. Beds are super comfortable.

Upon arrival the welcome was like arriving to a Kingdom. From the doorman to the concierge there was always a smile.

トリップアドバイザーの評価 5.0/5

Joyce B トリップアドバイザー認証口コミ

Excellent location, near the Opera and Gallery La Fayette. Personal very Kind . Service outstanding.The hotel restaurant as well the rooms where elegant. Special Thanks to Miss Distefano who was very helpful ...made us feel like King and queen .

Paris hotel

トリップアドバイザーの評価 5.0/5

Ten P トリップアドバイザー認証口コミ

THE SOFITEL LE SCRIBE PARIS OPERA HOTEL LOCATION IS GOOD. THE BUFFET BREAKFAST WAS NICE. AND THE SERVICES WAS EXCELLENT. ESPECIALLY FROM THE SUPERVISOR MR CHRISTOPHER. WE’RE VERY ENJOY AND WILL COME BACK AGAIN .THANK YOU MR CHRISTOPHER..

Satisfying experience

トリップアドバイザーの評価 4.0/5

Herm D トリップアドバイザー認証口コミ

Top notch features, very good and attentive waitress staff (Jose, Anna and Claudia). Only complaint is initial explanation of features in the room, probably translation issues, but overall nice stay and really good location. Located in the theater district and walked (@ 15-20 minutes) to the Louvre.

Mixed feelings this time

トリップアドバイザーの評価 3.0/5

patriciaDubai Couples - トリップアドバイザー認証口コミ

This is our 2nd time in Sofitel Le Scribe and we were back after 2 years, this time only my husband and I. We spent 5 nights, then went to London and then back for 8 more nights. The hotel really needs a refresh, the carpets in the bedrooms and hallways are not nice and old, the bed is comfortable but very soft and you can feel a “hole” in the side of the bed (because of the weight of so many people sleeping), maybe rotate the mattress after each guest ? The towels are not fluffy, pillows very soft (we asked for new ones but no difference), very bad lighting in the room, they left flowers that after so many days housekeeping never renew or replaced them and they smelled…dirty glasses and cups were not changed daily, you had to call for a special guy to come and change them…many details like that. We booked a Premium Jr Suite for the 1st 5 nights and then a Jr Suite for the other 8 nights. To be honest we didnt realize we booked a different category and during check in they told us we were upgraded to a better room. That was not true because the room we were given was in fact the one we booked, we were never upgraded as they said. We never how different a Jr Suite and a Premium Jr Suite were until we arrived the 2nd time. In the Jr Suite there was such a tiny closet that we complaint and room was a bit crowded with an inside view, we needed more space for 8 nights. We requested a change and were told they were full booked so we called our travel agent, she called somebody and a very nice Mr Bilal appeared with a lot of disposition to help us. After a while he told us he could offer a suite (paying a % of the difference) and took us too show us the room. It was a Prestige Suite, we had now a very large walking closet and a good size room and living room so we agreed to the change. When we visited the suite before moving we saw the sofa bed in the living room opened as expecting a child so we told them no child or extra person was coming and they told us they would close it and rearrange the furniture. In the night, when we came back, nothing had happened so we closed the sofa bed and rearranged the furniture (it was never moved again to whatever position the furniture has usually without a sofa bed). It is a detail but many details like this is what made us not be satisfied. Housekeeping was not efficient really, I stayed resting a couple of times while they were cleaning and I was amazed at how little they “clean”. Barely changed the bed sheets and towels. Didnt see how they did the bathroom but I was really amazed that our room, after 8 nights, was never hoovered….you could see the room was not in pristine condition and that annoyed me because that is the least to expect in a hotel. Breakfast is in the basement, very nice people but not the best buffet, for example limited ammount of cheese, fruit, not the best croissants, etc. Coffee was not good but the service was very efficient and smiling all the time. I would put the brakfast room somewhere with natural light that is more appealing. The concierge ladies are very unwelcoming and not very willing to help. I remember we had the same issue 2 years ago. They are all the time busy in the telephone and in their computers so if you went to ask for something you feel you are interrupting and never a smile. Wrong recommendations…a disaster. They should be changed or be given some kind of classes about charm and how to treat clients. The rest of the people were always smiling and willing to do the best…that is really the best of this hotel. The people who work there (except for the concierge ladies). To make the story short, good location, tired and busy hotel, very nice service (except concierge), average breakfast, beds should be renewd as well as the towels. This is a 4 star hotel, not a 5 star. We came from staying in The Cadogan in London for 10 days and that is a real 5 star hotel. We wont be returning them as there are so many options in Paris

Dear Mrs. G.S. R., Thank you for taking the time to share your detailed impressions of your recent stay at Sofitel Le Scribe Paris Opéra. It was a pleasure to welcome you back, and we are truly sorry that this experience fell short of your expectations. We deeply regret the discomfort you experienced with the bedding. Our mattresses and toppers are designed for optimal comfort, and we will ensure those in the rooms you stayed in are inspected and adjusted as needed. Your feedback regarding housekeeping and the room's upkeep is concerning, and we sincerely apologize for these shortcomings. The condition of the flowers, insufficient cleaning, and inconsistencies in replacing glasses and minibar items do not reflect our usual standards. These matters have been raised with our team to ensure greater attention to detail moving forward. We also understand your frustration about the confusion surrounding your room category and upgrade. While the Junior Suite Premium provides more space and a separate seating area compared to the Junior Suite, we regret that this distinction was not clearly communicated. That said, we are pleased that Bilal was able to assist in finding a solution that better suited your needs. However, the oversight with the sofa bed setup was an unfortunate detail that should have been handled more seamlessly. Your comments about breakfast are much appreciated. While many of our guests enjoy this service, we recognize your observations and will explore ways to enhance both the variety and quality offered. Similarly, your remarks on the towels and room lighting are taken seriously, and we will review how we can elevate these aspects to provide a more luxurious experience. Lastly, we are sorry to hear about your experience with our concierge team. Warmth and attentiveness are at the core of our service, and we are committed to addressing your concerns with the team to ensure that every guest feels valued and cared for. Your feedback is invaluable, and we are grateful for your honesty. While we regret that this stay did not meet your expectations, we hope you will allow us the opportunity to restore your trust in the future. Please do not hesitate to contact me directly for any assistance with a future reservation, I would be delighted to personally oversee your arrangements and ensure an exceptional experience. Kind regards, Jeanne Guest Relation Manager

との提携 TripAdvisor

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  • 275 件のレビュー 9.3/10 雰囲気

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