Gentile Vincenzo, Grazie per questa recensione che ci aiuterà a migliorare. Siamo felici che abbia apprezzato l’accoglienza e L. disponibilità del nostro personale. Le sue parole sulla gentilezza e sull’attenzione ricevuta ci scaldano il cuore, e siamo lieti che il giovane collega olandese sia riuscito ad assisterla con le problematiche riscontrate durante il soggiorno. Ci dispiace, tuttavia, che il check-in tramite il chiosco self-service non abbia soddisfatto le sue aspettative. Comprendiamo che alcune persone preferiscano il contatto diretto alla reception, e il nostro team è sempre presente alla scrivania per chi desidera un’accoglienza più personale. Ciononostante, siamo contenti che L. pulizia della camera sia stata all’altezza di quanto desiderava. L. nostra squadra si impegna ogni giorno per garantire ambienti impeccabili e sapere di aver centrato l’obiettivo ci motiva a fare sempre meglio. Speriamo di avere un’altra occasione per accogliervi all’ibis Tilburg. Cordiali saluti. Jill Brouwers, Customer Service

Gentile Roberto, Grazie per il suo feedback. Ci rallegra sapere che gli aspetti pratici della sua permanenza - dalla sistemazione agli spazi comuni - abbiano contribuito positivamente alla sua esperienza lavorativa. La combinazione tra comfort essenziale e servizi mirati alle esigenze professionali rimane una nostra priorità costante. Sarebbe un piacere di ospitarla di nuovo presto! Nel frattempo, le porgiamo i nostri cordiali saluti. Jill Brouwers, Customer Service

Dear Arianna, Thank you for your lovely review. We’re pleased to hear that you enjoyed our convenient location, friendly team, breakfast, and our restaurant and lobby area. We appreciate your feedback regarding the room size and will take it into consideration. We hope to welcome you back again for another enjoyable stay! Kind regards, Francisco, Customer Service

Dear Daniela, Thank you for your wonderful review! We’re delighted to hear you enjoyed your room, our location, the complimentary bicycles, and your experience in our restaurant and bar. We truly appreciate your kind words and hope to welcome you back again soon! Kind regards, Francisco, Customer Service

Dear Andrea, Thank you for sharing your feedback. We are happy to hear that you appreciated our friendly staff and convenient location. We are very sorry to hear about the issues with the cleanliness and the bathroom facilities. We take your comments seriously and will address them with our team. We hope to have the opportunity to welcome you again in the future for a better experience. Kind regards, Francisco, Customer Service

Dear Ignacio, Thank you for taking the time to share your experience. We are delighted to hear that you had an overall positive stay and that our hotel met your expectations. We sincerely apologize for the inconvenience caused by the self check-in kiosk being out of order. We understand that having to wait for your room keys after your journey is frustrating, and we appreciate your patience while our team assisted you. It is wonderful to know that, despite this initial inconvenience, the rest of your stay went very well. We hope to have the pleasure of welcoming you back to ibis Tilburg in the near future! Kind regards, Ganna El Khatib, Customer Service

Dear Mr. L., Thank you for taking the time to share your feedback with us. We appreciate your loyalty as an ALL Accor member and are pleased that you chose to stay with us during your business trip. At the same time, we are sorry to hear that the room temperature did not provide the level of comfort you were hoping for during your stay. We understand how important this is, especially during a longer visit. We are particularly sorry that a suitable solution could not be found while you were staying with us, as our goal is always to help our guests as quickly and effectively as possible. We also appreciate your suggestions regarding the workspace in the room, the availability of drinking water, and the breakfast selection. Feedback such as yours helps us continue improving our facilities and services for future guests. It is great to see that you participated in our sustainability initiative. We apologize that you only received two of the three €5 vouchers you were entitled to. Should anything like this happen during a future stay, please feel free to contact our reception team directly so we can assist you right away. Thank you once again for sharing your experience. We truly value your feedback and hope to have the opportunity to welcome you back to ibis Tilburg in the future and provide you with a more comfortable stay. Jill Brouwers, Customer Service

Dear Mr. C., Thank you very much for taking the time to share your feedback with us. We are glad to read that you appreciated the hotel, your room and the breakfast during your stay. At the same time, we are sorry to hear that your experience at reception and the payment process did not fully meet your expectations. We understand that this situation may have felt unclear and inconvenient, and we sincerely regret that it left a negative impression. The pre-authorisation on your credit card is a standard procedure used to guarantee the reservation and any possible extras during the stay. Once released, it is your bank that determines how quickly the amount becomes visible again. For international accounts, this can sometimes take a few working days. We completely understand your concern and frustration, especially when this is not something you have experienced before. This is certainly not the impression we want to leave, and we sincerely apologise for the inconvenience this has caused. Your feedback regarding the reception process has been noted and will be shared with the team so we can improve communication and guest experience moving forward. We truly appreciate you sharing your comments and hope we may have the opportunity to welcome you again in the future for a much smoother and more positive stay. Jill Brouwers, Customer Service

Dear Thien T., Thank you for your review. We understand that your stay was not as enjoyable as it should have been, and we sincerely regret the inconvenience this caused. To help us find a suitable solution for you, we kindly ask you to contact us directly at se… This will allow us to review your situation in detail and assist you as best as possible. Thank you in advance for your cooperation. Best regards, Ganna El Khatib, Customer Service

Dear Gianpietro, Thank you very much for taking the time to share your feedback. We are delighted to hear that you found your stay comfortable and enjoyed your time with us. Your comments are greatly appreciated, as they help us continue to provide the best possible experience for our guests. We look forward to welcoming you back in the future and ensuring another pleasant stay. Kind regards, Ganna El Khatib, Customer Service

Dear Fulvio, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed our convenient location and that our team made such a positive impression on you. Our staff takes great pride in providing excellent service, and it’s always rewarding to know their efforts are appreciated. We hope to have the pleasure of welcoming you back for another memorable stay soon! Kind regards, Ganna El Khatib, Customer Service

Dear Renato, Thank you for your wonderful feedback! We’re happy to hear that everything was perfect during your stay and that the self check-in was fast and efficient. We look forward to welcoming you again in the future! Kind regards, Ganna El Khatib, Customer Service

Dear Stefano, Thank you for your great review! We’re happy to hear you had a pleasant stay and that you enjoyed our bike service. We hope to welcome you back again in the future for another enjoyable experience. Kind regards, Ganna El Khatib, Customer Service

Dear A., Thank you so much for your kind words! We’re delighted to hear that from arrival to departure, you felt well looked after and that we were able to meet your requests. Providing excellent service to our guests is our top priority, and it’s great to know that we succeeded during your stay. We hope to welcome you back to Ibis Tilburg in the near future! Kind regards, Özge Tunc, Customer Service