メルキュール パリ シャルルドゴール エアポート 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 2,322 件のレビュー

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ホテルのその他の情報

  • パリシャルルドゴール空港の中心部にある4つ星ホテル

  • ゲレンデビューのファミリールームとスイートルーム

  • 「レカル」バーラウンジ&レストラン(毎日オープン)

  • ターミナル1、2、3には、無料のCDGVALシャトルをご利用いただけます。

  • 屋内温水プール、テラス、フィットネスルーム

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ホテル所在地

メルキュール パリ シャルルドゴール エアポート

Roissypôle Ouest, Route de la Commune, Cedex
95713 ロワシーシャルルドゴール
フランス

GPS:49.00759, 2.54931

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

L ESCALE

ホテルのレストラン「l'Escale」は、パリ シャルル ド ゴール空港に近接するグルメスポットとしてご利用いただけます。シェフが毎日の新鮮な食材を使ったスペシャルメニューや、本格的なメニューのビュッフェをご用意しております。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  2,322 件のレビュー

トリップアドバイザーの評価  3.5/5  1,415 件のレビュー

Fine but double charged & accused of having breakfast when I didn’t eat at the hotel.

トリップアドバイザーの評価 3.0/5

949brendand Solo travel - トリップアドバイザー認証口コミ

I stayed at the hotel arriving late one night and leaving early the following morning to catch a flight to Australia. Accommodation was basic but fine for a short overnight stay. My biggest issue with the hotel was being charged twice for my stay and also charged for breakfast which I didn’t have at the hotel. I had to make a number of contacts with the hotel to procure a refund and an apology. My experience was extremely disappointing and lacking in customer centricity. I would not stay at this hotel again.

Go somewhere else.

トリップアドバイザーの評価 1.0/5

Antonie V Solo travel - トリップアドバイザー認証口コミ

Personal belonging stolen from my room during the afternoon. On top of that, the hotel is not clean, the air conditioning is of poor quality and very noisy. The breakfast is very basic, the floor is sticky. The whole experience was a disaster.

perfact hotel

トリップアドバイザーの評価 5.0/5

youngjykim11 ビジネス - トリップアドバイザー認証口コミ

Due to my business trip, I had to travel to other countries in Europe, so I chose the hotel around the Charles de Gaulle airport for parking and storing my luggage, and I was very happy with the four-day parking and free luggage storage service, and I was very happy with everything about the hotel's rooms, restaurants, bars, etc.

好立地

お客さまの声 3.0/5

Kane ビジネス - 確認済みレビュー すべて

今回の部屋は、バス・トイレの配管から悪臭があった。

Cher Monsieur Y. この度は、Hôtel Mercure Paris CDG Airport & Convention でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Mercure では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Baya CHABANE Directrice Générale 00 33 1 49 19 29 13

It’s a pretty average airport hotel and serves a purpose, not more

トリップアドバイザーの評価 2.0/5

Bubblesrgood Couples - トリップアドバイザー認証口コミ

We needed an overnight at CDG and being Accor Diamond members chose one of their hotels, the Mercure Convention. To get to it you have to take the shuttle from T1, T2 or T3 to one of the parking stops (it is very clearly signposted). The shuttle is frequent and takes a few minutes. Once you arrive at the stop you exit the platform and follow the signs to the hotel which is basically under an open but covered walkway. The Mercure is one of the further hotels and you should allow 10 minutes for the walk. It is mostly flat so dealing with rolling luggage is not a problem although there was one section that required a lift of bags. As you approach the Mercure you quickly realize the hotel is in a very old concrete building that likely comes from a similar era to CDG T1 (it almost classes as art deco without the art!) however when you walk into the entrance you can see the interior has been upgraded at some point. To the left is a reception area, and then looking to the right first the lifts, then a restaurant, an entrance to a convention area and then an open plan bar area. Checkin was easy and quick and we headed off to our room via the lifts. The corridor was perhaps forgotten in the last upgrade and the rooms whilst clean were showing signs of wear and tear, the shower room the same having the typical Accor price point modular fittings. The bed was comfortable but overall a rather nondescript uninteresting room in need of some TLC. We headed off to the bar to use our status earned welcome drinks. The bar was not busy and generally uninspiring being open plan. The service was okay and pretty much what I would expect from an airport hotel of this price point. We had to ask for some nuts to go with our drinks but when we did get them they were tasty and plentiful. I guess it is just getting used to having to ask rather than be offered. It was time for food and being in France we were looking forward to some local french cuisine (perhaps a nice beef bourgeon, or some escargot with garlic and parsley). Oh boy were we disappointed. The menu is more of a burger or fried chicken with chips, not a French Onion soup in sight. After spending more Euro’s than we should have done we called it a day and retired. The hotel should consider whether this is called a restaurant of a food pitstop for travelers that are starving and market is as such. The worst part is that in the location there are no alternatives that we could find so we were a captive audience. It was such a shame and allows me to conclude that our stay was one of necessity and while we would stay in the rooms again would not eat at the hotel. We need to try other CDG hotels before we can make a fuller conclusion but based on what we have seen and compared to hotels at other major airports this was on the disappointing side of the spectrum.

Dear Madame, Dear Monsieur, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris CDG Airport & Convention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Baya CHABANE General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 777 件のレビュー 8.5/10 ロケーション
  • 1,294 件のレビュー 6.4/10 客室
  • 1,370 件のレビュー 8.1/10 サービス
  • 23 件のレビュー 7/10 インターネット
  • 384 件のレビュー 6.5/10 清潔さ
  • 304 件のレビュー 5.6/10 雰囲気
  • 284 件のレビュー 7.4/10 朝食
  • 32 件のレビュー 3.6/10 ウェルネス・温泉エリア

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