Sofitel Strasbourg Grande Ile bintang 5

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.970 ulasan

Jaminan Harga
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Sofitel Strasbourg Grande Ile - Image 1
Sofitel Strasbourg Grande Ile - Image 2
Sofitel Strasbourg Grande Ile - Image 3
Sofitel Strasbourg Grande Ile - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Deskripsi

Keistimewaan hotel

  • Our temporary ice rink at the Christmas market

  • Enjoy Mediterranean cuisine at "La Terrace Sofitel" pop-up restaurant

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Bus drop-off and parking. Private parking with valet + EV charging stations

Akomodasi kami

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Lokasi hotel

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telepon
Fax +33 3 88 15 49 99

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

LA BRASSERIE

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

Pesan

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Peringkat ALL  4.4/5  1.970 ulasan

Peringkat TripAdvisor  4.0/5  2.129 ulasan

Sertifikat keunggulan 2024

Thank You Charlotte!

Catatan Tripadvisor 4.0/5

jamesdQ3571KI Couples - Ulasan TripAdvisor tersertifikasi

This is not a 5 star hotel. Clean and comfortable and well located but lacking the 5 star extras. Room extremely small. The one exception was Charlotte in guest services who went above and beyond in helping my wife who took a bad fall in the street and had a mild concussion.

Dear James, Thank you for sharing your feedback. We're glad to hear that you found our hotel clean, comfortable, and well-located. However, we regret that you felt we did not meet the expectations of a 5-star experience in certain areas. We truly appreciate your kind words about Charlotte in guest services. We’re proud of her dedication and are delighted to know that she was able to provide excellent support when your wife needed assistance. We hope she is feeling better after her fall. Your comments about the room size and the lack of certain 5-star amenities are important to us, and we will carefully review them to ensure we continue improving our guests' experiences. We would love the opportunity to welcome you back and provide you with an even better stay in the future. Best regards, Beatrice Aouadi Director of Guest Experience

Pretty good hotel in a great location

Catatan Tripadvisor 4.0/5

TWCCharlotte_NC Couples - Ulasan TripAdvisor tersertifikasi

The best part of this hotelis the location, walkable to everything in Strasburg. The hotel was nice, a little worn, and the rooms were the same - nice but a bit beat up. Staff was very nice, but I would not come here for the hotel experience, it’s really all about a very good hotel in a great location.

What a mess

Catatan Tripadvisor 1.0/5

bir52292 Ulasan TripAdvisor tersertifikasi

This place is a dump. Just got my room today and room isn't even worth 1 star. I have never seen carpet so worn down with stains and 3 colors on the carpet. So many nicks, dings, pieces missing out of the doors, table, walls, tile. I have stayed at best western hotels nicer than this. I wiped down the room and the wipes were black proving how unclean the room is. They have probably a hundred places that need to be patched and painted in this room. Never seen anything like this in a 5 star hotel. I also asked for a super quiet room and was assured it was, instead I am listening to many many kids screaming out my window because of the festivities on the hotel ground below me. I can't even rest after the long flight because of the screaming below me. There is no sound proofing between the rooms and I can hear every word my neighbors are saying. There is black hair all over my bedroom floor and shirt black hairs all over the bathroom shower and bathroom walls. And the shower water doesn’t stay a consistent temperature it goes burning hot to cold to warm on repeat. The gym has a broken spin bike and trash and used water cups thrown about not in the trash. This hotel is a mess.

SAD SOFITEL in Strasbourg

Catatan Tripadvisor 2.0/5

CHINAMEDEXPERT Ulasan TripAdvisor tersertifikasi

Staff is very nice, however the day we checked in, they had a water leak so "AFTER" we paid, they then advised us, which was a bit sneaky. Had they provided us notice, we would have found a new hotel, or expect them upon arrival to have made acceptable arrangements. Water was turned off from 10.00 PM until early AM, so if wanted to take a shower or go to the bathroom it was not available. The hotel needs a complete makeover. Carpets were filthy, and the suite was very tiny and oddly organized. This is a definite "NO GO". The bell services were EXCELLENT.

Horrible

Catatan Tripadvisor 1.0/5

Alina E Couples - Ulasan TripAdvisor tersertifikasi

Horrible! Very very friendly staff, but rooms aren’t what you would expect from a sofitel, this is more like a Holiday Inn, and the worst off them. The furniture and carpet haven’t been cleaned or renewed since new!! Staff extra friendly and it’s only worth of staying there

Dear Alina, thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the warmth and friendliness of our team, which is a cornerstone of our service. However, we are sorry to read that your experience in our rooms did not meet your expectations. We take your comments regarding the condition of the rooms and furnishings very seriously. We sincerely hope to have the opportunity to welcome you back and provide you with a fully satisfying experience in the future. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 607 ulasan 9.4/10 Lokasi
  • 896 ulasan 5.2/10 Kamar
  • 1.169 ulasan 9.3/10 Pelayanan
  • 6 ulasan 9.5/10 Internet
  • 395 ulasan 4.9/10 Suasana
  • 335 ulasan 8.2/10 Sarapan
  • 247 ulasan 4/10 Kebersihan
  • 229 ulasan 5/10 Fasilitas

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