Sofitel Strasbourg Grande Île bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.878 ulasan

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Sofitel Strasbourg Grande Île - Image 1
Sofitel Strasbourg Grande Île - Image 2
Sofitel Strasbourg Grande Île - Image 3
Sofitel Strasbourg Grande Île - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, Prancis

Deskripsi

Keistimewaan hotel

  • Our temporary ice rink at the Christmas market

  • La Brasserie welcomes you on its beautiful terrace on fine days

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Private parking garage with valet service

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Lokasi hotel

Sofitel Strasbourg Grande Île

4 place Saint Pierre le Jeune
67000 STRASBOURG
Prancis

GPS:48.585184, 7.746356

Telepon
Fax +33 3 88 15 49 99

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

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Peringkat ALL  4.2/5  1.878 ulasan

Peringkat TripAdvisor  4.2/5  2.175 ulasan

A huge disappointment

Catatan Tripadvisor 2.0/5

Zsuzsanna622 Ulasan TripAdvisor tersertifikasi

I am an Accor Gold (now Platinum) member because I have stayed at a lot of Accor group hotels around the world. Earlier this year I stayed in half a dozen in France and was shocked to find that the hotels in the chain’s home country were in the worst shape. But none have been so bad as the Sofitel in Strasbourg. This was particularly disappointing as we splurged for what we hoped would be a special new year’s week. We usually stay in Mercures but while travelling the last two months we stayed at a number of 5-star hotels. I was shocked that this Sofitel calls itself that. My heart fell and I was so depressed when I saw our room. I booked a luxury king room for 6 nights at 457 euros/night. The room was awful! - Tired looking, scratched and worn woodwork - old, ugly furniture - A crappy, uncomfortable little sofa - Nothing on the walls, no decor to make the room seem homey and inviting - Old, ugly carpet - Poor lighting - No cushions - Bathroom is tiny but even so there is room for what’s missing: - Hooks are on the back of shower wall, where things hung there get wet, instead of on the outside wall (there is room) or on the back of the door - NO towel racks. At all. Just a small handle like thing on the shower glass. But they want you to reuse towels! Where are we to hang them to dry? - Very little storage area and the glass shelf they added is tilted so everything slides off. There is plenty of room under the very poorly designed sink for a little cabinet - Bathroom fan doesn’t work - Shower drains very slowly, fills up while you are showering so by the end you are standing in 5 cm of water The hotel was very busy but the breakfast area, and the staff, could not handle the volume. We had very long waits for a table for the first few days. The Buffet area is tiny and poorly designed, it could not fit the number of people. Food was not refilled fast enough. Waiters were running, cleaning tables, but not taking coffee orders. There were hot items available at no extra charge but this was never conveyed. By the third morning, when we saw others getting omelettes, we asked. We felt bad for the staff who were not managed well or there weren’t enough of them. When we arrived there was no acknowledgment of Accor membership or Gold status and no welcome drink as has always been the case at Accor hotels. Overall service was friendly, when they had the time. But I feel that my New Year was ruined by staying in a run down, poorly maintained hotel when I expected the luxury that is promoted by the Sofitel brand. I will be thinking seriously about future stays in Accor group hotels. I’ll certainly not stay in a French one again.

Dear Guest, Thank you for sharing your experience at Sofitel Strasbourg Grande Île. I’m truly sorry your stay did not meet your expectations, especially as a valued Accor member. I understand your concerns regarding your room and the breakfast service. Please be assured your comments will be reviewed with our teams to help us improve. I also apologize that your Gold status was not acknowledged upon arrival, as we strive to recognize our loyal guests. Your feedback is very important to us, and I hope we can welcome you back to provide the exceptional stay you expect. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas time in Strasbourg

Catatan Tripadvisor 5.0/5

XavierK807 Ulasan TripAdvisor tersertifikasi

As usual we booked this hotel and as usual our experience was great and this since more than 30 years where I’m customer of this place. We were at l’y welcomed by the concierge who took care of our car. Once at the reception desk the great experience went on and our room was directly ready. Our room was very cosy, clean and well decorated…. In the morning we could enjoy an excellent breakfast, the choice on the buffet of local and standard dishes were more than enough and the stuff took very care of us. All in one, nothing to add than just book your room and enjoy ….

Dear Guest, Thank you so much for sharing your wonderful experience with us. We are truly honored by your loyalty over the past 30 years and are delighted to hear that your stay with us was as enjoyable as always. It’s great to know that our concierge, reception team, and the staff during breakfast made you feel so well taken care of, and that your room and the overall experience met your expectations. Your kind words are the best reward for our teams, who strive every day to make each guest feel welcome and comfortable. We look forward to welcoming you back soon for another memorable stay at Sofitel Strasbourg. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Top location, friendly service

Catatan Tripadvisor 5.0/5

Craig0 Ulasan TripAdvisor tersertifikasi

After reading some of the previous negative reviews, I thought this hotel was going to a fleabitten, rundown dive. I needn't have worried! Sure, the hotel is a bit on the older side, but so what, not all hotels can be sparkly and new. Check in was efficient and friendly, with a good description of the town and a map provided (my favourite!). The arrangement to use the in room fridge was a bit weird though, you have to pay a 100 Euro deposit per night to be able to open the fridge.....I couldn't quite understand this. First world problem though. Rooms were a good standard, and the connecting arrangement works well (we had 2 rooms). Breakfast is pretty decent, they make a nice omelette and there's a good selection of hot and cold foods. Bar was quite impressive, a wide selection of champagnes on ice, with friendly bar service. I think best of all is the location of this hotel, walking distance to everything, and less than a 10 minute walk to the cathedral. Plus a 3 minute walk to Primark if you're in the market for a bargain! Happy to stay here again.

Dear Guest, Thank you for taking the time to share your positive experience at Sofitel Strasbourg Grande Île. We are delighted to hear that you appreciated our central location, friendly service, and the amenities we offer, including our breakfast selection and bar. We would like to clarify your comment regarding the deposit: it is in place to ensure a smooth and seamless check-out process, allowing all services used during your stay to be conveniently charged directly to your room. This helps us provide a more comfortable and efficient experience for our guests. We are also pleased to know that the room arrangement met your expectations. Providing a welcoming and enjoyable stay remains our priority, and we truly appreciate your feedback. We look forward to welcoming you back again soon. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

Great location and service, but the hotel looks its age

Catatan Tripadvisor 4.0/5

Mark C Ulasan TripAdvisor tersertifikasi

We enjoyed our two nights' stay at the Sofitel Grade Ile, though as other reviewers stated, the infrastructure is quite dated and in need of a renovation. Pros: - The location was fantastic, especially if you're in Strasbourg for the Christmas markets. The hotel is at the heart of the Grande Ile, but close to the bridges and tram stop to the rest of the city. - The service was generally good and in line with a five star hotel. We had a great check-in, and the bartender was brilliant and made us some very lovely mocktails. - Although the rooms and common areas look dated and worn, the bed was still superb (as with all Sofitels) and the five star amenities were still that (e.g. top quality bedroom slippers). They also installed a lovely ice rink for the winter. - We had dinner at the Sofitel Brasserie, and the food and service were excellent. The decor and condition of the Brasserie was also markedly better than the rest of the hotel. Cons: - For the price, the hotel looks dated and in need of refurbishment. The bathroom also needs a redesign and is not the most user friendly. - The rooms are pretty small for the price.

Bonjour, Thank you for taking the time to share your feedback. We are delighted to read that you enjoyed our fantastic location, the superb service, and the experiences at the Sofitel Brasserie. It’s wonderful to know that the check-in process, the bartender’s creativity with mocktails, the quality of the bed, and our winter ice rink contributed to a memorable stay. We appreciate your comments regarding the room size and décor. Your feedback helps us continuously evaluate improvements while maintaining the charm and heritage of our hotel. We look forward to welcoming you back to the Sofitel Strasbourg Grande Île for another enjoyable experience. Warm regards, Beatrice Aouadi Director of Guest Experience & Duty

Christmas Market Stay

Catatan Tripadvisor 1.0/5

Fearless02356097013 Ulasan TripAdvisor tersertifikasi

This hotel is set in a perfect location and the employees who work there are wonderful. The issue with this hotel is the rooms. They are small. Carpet is worn and dust and mold on vents. This is not a 5 star hotel and you pay quite a bit of money to stay here.

Bonjour, Thank you for sharing your feedback. We are delighted that you enjoyed our location and the service provided by our team. We would like to assure you that cleanliness is a top priority at our hotel, and our rooms are thoroughly cleaned and maintained daily. We appreciate your comments regarding the room size and décor, and your feedback will be shared with our team as we continue to enhance the guest experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Beatrice Aouadi Director of Guest Experience & Duty

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Pengguna web lain yang memberikan peringkat untuk hotel kami

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