Sofitel Strasbourg Grande Ile bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.662 ulasan

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Sofitel Strasbourg Grande Ile - Image 1
Sofitel Strasbourg Grande Ile - Image 2
Sofitel Strasbourg Grande Ile - Image 3
Sofitel Strasbourg Grande Ile - Image 4
4 place Saint Pierre le Jeune, 67000 STRASBOURG, Prancis

Deskripsi

Keistimewaan hotel

  • Our temporary ice rink at the Christmas market

  • La Brasserie welcomes you on its beautiful terrace on fine days

  • 3229 sq. ft. (300 m²) interior garden

  • Seminar spaces with natural light and view of Saint-Pierre-le-Jeune Church

  • Private parking garage with valet service

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Lokasi hotel

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
Prancis

GPS:48.585184, 7.746356

Telepon
Fax +33 3 88 15 49 99

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

LA BRASSERIE SOFITEL

The Brasserie offers a continuous service where you can enjoy emblematic dishes of French cuisine prepared by Chef Mathieu Klein.

Pesan

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Peringkat ALL  4.3/5  1.662 ulasan

Peringkat TripAdvisor  4.2/5  2.147 ulasan

Sertifikat keunggulan 2024

Staff were superb, but room was tired

Catatan Tripadvisor 4.0/5

exspat Ulasan TripAdvisor tersertifikasi

We made a last minute booking and chose the Sofitel for its location. Reception staff were very friendly and helpful, and we were escorted to our room. The room was large, and the bed was extremely comfortable. The furnishings are tired and you have to step in/out of a bath to access the shower. Balmain products in the bathroom were nice. We didn't eat, but had drinks in the bar/on the terrace. Again, the staff were great. The hotel is well located for sightseeing, shopping and transport. Tip - visit the church located opposite, it's beautiful!

Shame on Sofitel!! This property is gross, disgusting & needs to be shut down!

Catatan Tripadvisor 1.0/5

A D Ulasan TripAdvisor tersertifikasi

NOT a 5 star!!! Shame on Sofitel!!! After seeing my room I immediately returned to the front desk, requested a refund and couldn't leave fast enough. The carpet is so old, gross & loaded with stains. I would have never taken my shoes off. My eyes started watering after a few minutes of being in the room due to the musty smell. There is evidence of water damage that has not been repaired. This property needs to be condemned!! If you want to stay at an exceptional 5 star go to Hotel Regent Petit France.

Worse!

Catatan Tripadvisor 1.0/5

Rachelle T Ulasan TripAdvisor tersertifikasi

Worse hotel! Considering that it's the fist Sofitel in the world. First the man in the conceirge his name is Matthew i think his job is to help their hotel guest but no his is the one who likes to shout at his guest! I don't know if just in there culture but in the our country we don't treat our guest like that. He is very rude. Actually not only him but all the people in the reception. It says 5 star hotel but it's not. And the hallway and rooms that assigned to our group my gosh it's smell like 🤮

Great location in heart of Strasbourg!

Catatan Tripadvisor 4.0/5

TravelGirl8675309 Ulasan TripAdvisor tersertifikasi

This hotel was nice but a tad tired. The location can’t be beat and the rooms were clean. Parking through the hotel was expensive but we found street parking. Breakfast is expensive if you don’t buy it upfront which we did. However, our server failed to tell us that a hot menu was available. We found out after our last breakfast unfortunately. But, the food we did have was delicious! All in all, this was a great option!

Sofitel isn't anymore waht it used to be...

Catatan Tripadvisor 2.0/5

Konstantin F Ulasan TripAdvisor tersertifikasi

We spent one night in this hotel and we left with mixed feelings... Good things first: Excellent breakfast with large variety of mostly healthy food, prompt and friendly service. Helpful concierge who suggested a very nice brasserie for dinner nearby. Excellent location and quiet rooms (at least those facing the inner yard). But: We had to wait until 15:20 to check if our room would be ready, although the day before we got a message that the room would be available at 15:00 and possibly already at 14:00. Once we got access, we found that the room didn't correspond to the pictures published for the category "luxury". There were no bathrobes nor slippers available, and the window couldn't be closed properly with an outside temperature around 0 Celsius. When I asked the reception, I got a slightly larger room, but I was charged 15€ in excess of the price paid via booking.com. This room though had a large king-size bed instead of the twin beds we were asking for. We had to wait until dinner time for the beds to be made in twin mode. And generally, the rooms did not provide the feeling one expects from an upper class hotel: old stylish, partly worn out, poor amenities in the bathroom. Certainly not worth the price paid. Pity...

Dear Guest, Thank you for taking the time to share your detailed feedback. We're pleased to hear that you enjoyed the breakfast, the variety of healthy food options, and the excellent service from our staff, including the helpful concierge who guided you to a lovely dinner spot nearby. We're also glad that you appreciated the quiet rooms and the hotel's prime location. We do, however, apologize for the inconvenience you experienced during your stay. Our standard check-in time is at 3:00 PM, and we aim to have all rooms ready by this time. We regret that there was a slight delay, and we understand how that may have impacted your experience. Regarding the missing bathrobes and slippers, we’re sorry to hear that you couldn’t locate them in your room. These amenities are typically stored in the closet, and we sincerely apologize for any confusion or oversight in this matter. Finally, we're sorry that the overall feel of the room did not reflect the high standards you expected from an upscale hotel. We take your feedback seriously and will work to improve the condition of the rooms and the amenities we provide to ensure our guests have the exceptional experience they deserve. We truly appreciate your feedback, as it helps us identify areas where we can enhance our service. We hope you will consider staying with us again, and we are committed to making your next visit a more seamless and enjoyable experience. Best Regards, Beatrice Aouadi Director of Guest Experience & Duty

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 579 ulasan 9.5/10 Lokasi
  • 840 ulasan 4.9/10 Kamar
  • 1.202 ulasan 9.2/10 Pelayanan
  • 6 ulasan 9.5/10 Internet
  • 387 ulasan 5.4/10 Suasana
  • 380 ulasan 5.3/10 Kenyamanan
  • 320 ulasan 8.3/10 Sarapan
  • 259 ulasan 3.7/10 Kebersihan

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