Sofitel Lyon Bellecour 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 2 769

Гарантия
лучшей цены
Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4
20, quai Gailleton, 69002 ЛИОН, Франция

Описание

Особенности отеля

  • Гастрономический ресторан: Les 3 Dômes, панорамный вид и местные продукты

  • Завтрак - шведский стол с панорамным видом

  • Консьерж (Clés d'Or) к вашим услугам

  • Процедуры Biologique Recherche и массаж Deep Nature

  • В центр города лионском районе Преш'Иль

Наши номера

Расположение отеля

Sofitel Lyon Bellecour

20, quai Gailleton
69002 ЛИОН
Франция

GPS:45.754188, 4.834351

Телефон
Факс +33 4 72 41 20 01

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

LES 3 DOMES

Мы будем рады видеть вас в ресторане Les 3 Dômes!

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Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 2 769

Рейтинг TripAdvisor  4.1/5  Отзывов: 2 754

DO NOT RECOMMED!

Примечание: Tripadvisor 1.0/5

Sharon M Реальные отзывы TripAdvisor

DO NOT RECOMMEND! I'm shocked that this hotel has 5 stars. It should be more like a 2 star hotel. Even our Uber driver from the airport recommended the Marriott over this hotel an we should have taken his advice! The rooms are in a desperate need of renovation and the service is the worst I have every experienced. We paid for a suite and were given a room with old carpet and stains on the carpet and furniture. On top of all of this, there was a leak in the the bathroom and my friend slipped and fell resulting in a huge bruise on her leg! We notified the hotel immediately and they wouldn't send anyone to address the problem until the next day. They were unable to fix the leak and eventually had to move us to another room. There was no apology and all they offered us was drinks at their bar for all the inconvenience. We don't even drink! Suffice to say, if you are planning a trip to Lyon, stay far away from this hotel. Stay at the InterContinental just down the street and at a better price!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We sincerely regret discovering your review of your experience and the service provided. We were saddened to read about the tainted memory you retained from your visit, as well as the absence of certain important details in your review regarding your stay. We sincerely hope to have another opportunity to regain your trust. Sincerely, Sofitel Lyon Bellecour

In need of urgent total refurbishment

Примечание: Tripadvisor 3.0/5

traveller_constant Couples - Реальные отзывы TripAdvisor

We love Sofitels and stay in them regularly, all over Europe, but the Lyon Sofitel is urgently in need of total refurbishment. The state of the bedrooms is disgraceful - heavily scuffed, dirty and stained wallpaper, scuffed elderly furniture and multiple maintenance issues. The rooms look as if they haven’t been redecorated for at least 30 years - there are also insufficient plugs for charging electronic items. Such a shame as the staff are lovely and very professional, the location is perfect, breakfast delicious and there is a very nice bar on the top floor with stunning views. Hence the 3 star review as all these other things are 5 star, but the bedroom was very much a one star experience.

Dear traveller_constant, Thank you for taking the time to share your thoughts regarding your stay. We truly appreciate your kind words about our friendly and professional team, ideal location, gourmet breakfast, and the bar with its stunning views. It is gratifying to know that these aspects of your experience met your expectations. However, we sincerely regret that your room, and particularly the decoration, did not fully meet your expectations. Your feedback has been carefully considered and will be taken into account as part of the continuous improvement of our facilities. Thank you once again for sharing your impressions. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Sincerely Claire Quality Director

Best Hotel Award Ryan Europe Tour 2025

Примечание: Tripadvisor 5.0/5

pcryan5 Реальные отзывы TripAdvisor

This hotel delivers a five star experience from check in to departure. The staff are fabulously helpful - especially as my French is non-existent. Room was super comfortable with a much appreciated black out screen, Location was steps away from countless restaurants, shops and interesting site. Bravo team - best hotel award for our Europe 25 trip, 🏆

Not a 5 stars and far from it!

Примечание: Tripadvisor 2.0/5

Janisdl Семьи - Реальные отзывы TripAdvisor

We chose Sofitel Bellecour Lyon because it is advertised as a 5-star hotel and we were there to celebrate a birthday, but unfortunately our experience was far from that standard. The overall impression is that the hotel is stuck in the past. Much of the furniture looks like it hasn’t been updated since the 70s, which might be charming in theory, but here it just felt tired and outdated. The most disappointing part was the state of the bathroom: peeling ceiling, visible black mold, and an overall feeling of neglect. For a hotel carrying the Sofitel brand and 5-star rating, this was unacceptable. On top of that, we had an unpleasant surprise with the so-called “welcome drink.” We received digital vouchers in the All Accor app, but apparently Accor’s policy is to issue them only for one room, even if you book multiple rooms. As we were traveling with our children and had reserved two rooms, this meant that when we all went for the welcome drink, we had to pay out of pocket for two of the drinks. We raised the issue with staff but were told that “nothing can be done” as it’s company policy. For a hotel of this level, such inflexibility feels petty and unwelcoming. Overall, our stay did not meet expectations. The Sofitel name and 5-star rating raise expectations of comfort, service, and quality, but sadly this hotel delivered none of those. We would not stay here again.

Dear Guest, Thank you for taking the time to provide us with feedback on your stay with us. We are truly sorry to learn that your experience did not meet your expectations nor the high standards that we strive to maintain. We deeply regret falling short in delivering the quality and service you deserved and we would like to offer our sincerest apologies. Your comments have been carefully noted, and please be assured that we are actively reviewing the areas you highlighted. Our team is committed to taking the necessary steps to ensure these issues are addressed promptly. Your insights are invaluable to us as we continually work to enhance our guest experience. We would be delighted to have the opportunity to welcome you back and provide a more satisfying experience, allowing us to demonstrate the true quality of our service. Sincerely, Claire Quality Manager

Примечание: отзывы клиентов 5.0/5

Vladimir Y. Семьи - Проверенные отзывы - ALL

Отель понравился. По приезду разместили раньше срока без проблем, время выезда также продлили. На ресепшене персонал приветливый, уборка номера отличная, всегда есть вода, кофе, чай. Месторасположение идеальное для Лиона, всё в пешей доступности. Спасибо за обслуживание.

Dear Mr. Y., Thank you for your kind feedback regarding your recent stay with us at the Sofitel Lyon Bellecour. We were delighted to have the opportunity to welcome you earlier and ensure your comfort. It is wonderful to hear that you enjoyed your stay, appreciated the service provided by our staff, and found our amenities and location to your liking. We truly hope to welcome you back again soon. Sincerely, Claire Quality Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 680 Отзывов 9.5/10 Расположение
  • 1 380 Отзывов 6.4/10 Номер
  • 1 648 Отзывов 9.3/10 Сервис
  • 9 Отзывов 4.2/10 Интернет
  • 580 Отзывов 4.5/10 Атмосфера
  • 515 Отзывов 6.9/10 Комфорт
  • 489 Отзывов 8.5/10 Еда
  • 424 Отзывов 8.6/10 Завтрак

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