Hotel Mercure Bordeaux Lac 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 013

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Hotel Mercure Bordeaux Lac - Image 1
Hotel Mercure Bordeaux Lac - Image 2
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Hotel Mercure Bordeaux Lac - Image 4
Rue du grand Barail, Quartier du lac, 33300 BORDEAUX, Francja

Opis

O hotelu

  • 2 minuty spacerem od Pałacu Kongresowego i centrum wystawowego.

  • W pobliżu jeziora Bordeaux

  • Basen, taras i ogród

  • 3 sale konferencyjne

  • Wiele pokoi rodzinnych

Nasze pokoje

Lokalizacja hotelu

Hotel Mercure Bordeaux Lac

Rue du grand Barail, Quartier du lac
33300 BORDEAUX
Francja

Pozycja GPS:44.889323, -0.563521

Telefon
Faks +33 5 56 50 23 95

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 013

Ocena TripAdvisor  3.5/5  Liczba opinii: 711

Not 4 Star

Ocena na stronie TripAdvisor 3.0/5

Piriac44420 Opinia zatwierdzona w TripAdvisor

Location and parking are good,close to the tram to central Bordeaux and the motorway. Pool looked nice and there is plenty for kids to enjoy. However there is only 1 small lift, the air con takes a while to get going and we thought the asking price for breakfast pretty steep. Bedrooms are functional rather than comfortable and we had a very small double bed with a single pillow each. Definitely not 4 star.

Great hotel

Ocena na stronie TripAdvisor 5.0/5

uktravellerHampshire Opinia zatwierdzona w TripAdvisor

Although this hotel is situated on outskirts of Bordeaux it is perfect if you have a car. Reception staff very welcoming and friendly, rooms were clean and reasonably spacious, could have done with bit more shelf space but probably not many people stay for 5 nights as we did. We ate in the restaurant for 3 nights but unfortunately due to staff issues it was closed at the weekend. The 3 meals we had were very nice as were the breakfasts. Although a way out of the town there was a tram just a short walk away which took you anywhere in the centre of the city, which was perfect. Overall good experience at this lovely hotel.

Hotel is good but restaurant not

Ocena na stronie TripAdvisor 3.0/5

natalieb382 Opinia zatwierdzona w TripAdvisor

Normal Mercure Hotel, but staff was very nice and overall the hotel is great considering price, proximity to the stadium etc which was important for us seeing that we were there for the World Cup Rugby. However, we do not recommend the restaurant at all. Although the staff, especially an older gentleman, were very friendly, my husband was served very moldy cheese (and not the good mold of cheese, but the really green bad one...!). The problem is not only that it was off, it was also served in a way that this super visibly moldy green side was at the bottom, so if my husband had not looked at the cut off piece on his fork, he would have eaten it.... We never received a real heartfelt sorry or somewhat of a sign that they are sorry. No reimbursement, that we didn't have to pay the desserts or anything like this. Hence, the rating is only 3 stars.

Dear guest, We thank you for taking the time to write to us following your experience at the hotel. Your opinions are always valuable. We are sorry that the service at the restaurant did not live up to your expectations and for the inconvenience with our cheese. Rest assured that this is an exceptional situation and that we will inform the teams and to be extra vigilant so that this no longer happens within our establishment. We hope that this has not tainted the rest of your stay with us and that we can regain your trust. In this expectation, we ask you to believe in the expression of our best feelings. Regards, All Mercure Bordeaux Lac team.

Excellent family holiday location close to tram line

Ocena na stronie TripAdvisor 5.0/5

Brendan K Rodziny - Opinia zatwierdzona w TripAdvisor

We spent a fantastic 5 nights in this hotel at the end of July 2023. We got the A line tram into the city from the airport and then transfered to the C Line tram which dropped us off a 1 minute walk from the hotel. The location is perfect. Very quiet with lovely trees in the garden and around the pool creating shade. When we arrived the reception staff could not have been any more helpful. They even kept the kitchen open for us to get lunch as we arrived it was just about to close the lunch sitting. After flying from Ireland, we were thrilled that the staff were that willing to help us out. The staff were very friendly and spoke perfect English if we could not communicate in our broken French. Rooms were spotlessly clean every day and the hotel lobby /bar area was just beautiful with bright colourful furniture and an amazing water feature at reception. We had dinner in the hotel restaurant on 2 occasions and the food was very good, with the 3 course menu for 29euro being very good value for money. The pool was cleaned every morning and we were impressed that despite all the trees in the garden, we never found a single leaf or piece of debris in the pool. This is a sign of the care and diligence of the staff. Overall experience could be summarised as : 1. Great location by tramline for access to Bordeaux city. 2. Very friendly and attentative staff with good communication skills 3. Spotlessly clean hotel rooms, lobby, pool and garden 4. Great food in the restaurant. Will definitely return to this hotel in the future.

Absolute circus

Ocena na stronie TripAdvisor 1.0/5

James M Opinia zatwierdzona w TripAdvisor

. Arrived after a long drive, just wanted to sleep. They give me room 515, I bring all my luggage up to my room, get unpacked, discover the safe doesn't work. They can't fix it because the engineer doesn't work on Tuesdays. So they offer me a new room, 511, I pack all my gear up and move. But the key doesn't work for 511, so back downstairs. They don't believe me, come back up to check and agree that it doesn't work. The lady said "the lock for 512 broke earlier this week". They give me room 411 on a lower floor. So now I have to go get a trolley from downstairs to get all my luggage in and out of lifts (there is only one lift so you have to wait for other people to go first. Room 411, there is a grim smell as soon as I open the door. I walk into the bathroom and realise my shoes are leaving footprints in the room, the carpet is soaked. And it's soaked with something that smells precisely like urine. Back downstairs for another room, and more shuffling, now I'm in 419. It has a safe that works and it doesn't smell of urine. Approx an hour spent faffing when all I wanted was to close my eyes. The staff were very nice and apologetic, but clearly something is wrong with their operational processes that a guest has to be checked in to 4 different rooms before he can be settled.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 274 Liczba opinii 8.6/10 Lokalizacja
  • 784 Liczba opinii 4.6/10 Pokój
  • 598 Liczba opinii 7.9/10 Obsługa
  • 11 Liczba opinii 1.5/10 Internet
  • 334 Liczba opinii 2.8/10 Czystość
  • 251 Liczba opinii 6.4/10 Śniadanie
  • 234 Liczba opinii 3/10 Udogodnienia
  • 190 Liczba opinii 4.7/10 Klimat

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