Novotel Bordeaux Le Lac 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 797

Novotel Bordeaux Le Lac - Image 1
Novotel Bordeaux Le Lac - Image 2
Novotel Bordeaux Le Lac - Image 3
Novotel Bordeaux Le Lac - Image 4

Opis

O hotelu

  • Kasyno Barrière

  • Taras z widokiem na jezioro i odkryty basen

  • 2 min piechotą od Palais des Congrès i centrum wystawowego

  • 2 min od Matmut Atlantic Stadium

  • Przystanek tramwajowy przed hotelem, w kierunku centrum miasta + dworca SNCF.

Nasze pokoje

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Lokalizacja hotelu

Novotel Bordeaux Le Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX
Francja

Pozycja GPS:44.890755, -0.565941

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

GOURMET BAR BORDEAUX

Nie musisz być naszym gościem, aby zjeść u nas! Dołącz do nas w naszym głównym barze z dużymi stołami lub zrelaksuj się w słońcu na tarasie z widokiem na jezioro. Pamiętaj oczywiście, aby poznać domowe dania inspirowane lokalną kuchnią.

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100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 1 797

Ocena TripAdvisor  3.7/5  Liczba opinii: 1 742

Food so dreadful it’s hard to believe we are in France

Ocena na stronie TripAdvisor 1.0/5

Fussymare-Upchurch Rodziny - Opinia zatwierdzona w TripAdvisor

Dear guest, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your dining experience did not meet your expectations, especially as food quality is a top priority for us and such negative comments remain very rare in our establishment. We regret the issues you encountered with the children’s meal and your own order, and fully understand the frustration caused by the delays and quality concerns. Please be assured that your remarks have been shared with our kitchen and service teams to address the situation and prevent it from happening again. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with the quality experience that most of our guests enjoy. Kind regards, Pascale L. Directrice

Decent facilities out of town with excellent link to trans services to centre every 20 mins in 20 mins. Good parking.

Ocena na stronie TripAdvisor 3.0/5

Shimmy L Couples - Opinia zatwierdzona w TripAdvisor

Fell in the Shower - injured knee and ankle - Hotel showed no concern at all.

Ocena na stronie TripAdvisor 2.0/5

Edwina S Opinia zatwierdzona w TripAdvisor

Dear guest, Thank you for this 3rd comment ! Again, we are truly sorry to hear about your experience and the unfortunate incident that occurred during your visit Following your message, we conducted an internal review of the situation. Please allow us to clarify a few points while also expressing our sincere apologies for any discomfort caused. Our technical team promptly intervened to restore the air conditioning system as soon as the issue was reported. Additionally, Tom, our Front Office Manager, was informed of the fall and, concerned for your comfort, proposed the immediate placement of extra non-slip bath mats in both rooms. Unfortunately, we understand this offer was declined. Tom also offered you a complimentary drink at the bar as a gesture of goodwill, which was also refused. We regret if these initial gestures did not fully reflect the seriousness of the situation as you perceived it. Please be assured that our teams are usually recognized for their attentiveness and service quality, and we sincerely regret that we fell short of your expectations on this occasion. We take your feedback seriously, particularly regarding bathroom safety. Your remarks have been escalated to our management and maintenance teams to explore additional safety measures for our showers. As a gesture of our sincere apologies, we would like to offer you a credit of loyalty points to your ALL – Accor Live Limitless account. These points can be used towards organizing a future stay in any Accor property of your choice. Please let us know your loyalty account number so we may credit the points accordingly. Once again, we are deeply sorry for the discomfort and inconvenience you experienced. We hope to have the opportunity to restore your confidence in our services during a future stay. Yours sincerely, Pascale L. Directrice

Disappointing- would rate it 3 stars

Ocena na stronie TripAdvisor 3.0/5

H P Rodziny - Opinia zatwierdzona w TripAdvisor

Bardzo udany pobyt

Ocena klientów 5.0/5

Darek Rodziny - Opinie potwierdzone ALL

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 694 Liczba opinii 9.2/10 Lokalizacja
  • 1 188 Liczba opinii 7.1/10 Pokój
  • 1 235 Liczba opinii 9/10 Obsługa
  • 23 Liczba opinii 7/10 Internet
  • 503 Liczba opinii 8.1/10 Śniadanie
  • 464 Liczba opinii 6.2/10 Czystość

Zarządzane przez Trustyou

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