Novotel Breda 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,242 件のレビュー

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Dr Batenburglaan 74, 4837 BR Breda, Netherlands

説明

ホテルのその他の情報

  • Located in lush nature and close to the centre

  • Private parking and rental bicycles available

  • 30 minutes from theme park Efteling and Beekse Bergen

  • Delicious breakfast buffet, bar and restaurant

  • Reception at your service 24 hours a day

当ホテルの客室

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ホテル所在地

Novotel Breda

Dr Batenburglaan 74
4837 BR Breda
Netherlands

GPS:51.566607, 4.745189

電話番号
ファックス +31 76 565 8758

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

MOODFOOD By NOVOTEL BREDA

MOODFOOD By NOVOTEL BREDA is the beating heart of our hotel; a meeting point and a great place to relax. Our menu reflects the diversity of the city of Breda, with seasonal suggestions, international classics and locally sourced dishes.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,242 件のレビュー

トリップアドバイザーの評価  4.0/5  989 件のレビュー

Poor stay

トリップアドバイザーの評価 2.0/5

bridgerobe ビジネス - トリップアドバイザー認証口コミ

In the outskirts of town parking at extra cost despite being in the middle of nowhere. Easy to reach by car. Old building but renovated rooms Standard Novotel rooms. I had a dinner and despite waiting 35 minutes the meat was good. Service good as well. I had two major issues though: the old building doesn’t help with soundproofing and the vent in the toilet kept going all night long and this was noisy and spoiled my night. On top of that one of the worst breakfasts I had in years in an hotel of this standard. Look at the pictures and if you travel much like me you get the point. Funny enough they didn’t even had English breakfast black Tea! And when I asked for it the guy in charged seemed annoyed by my request and answered - this is what we have !!!

Dear guest, Thank you for taking the time to share your feedback. We are pleased that you found our location convenient and our renovated rooms to your liking, reflecting our commitment to providing a comfortable stay. It is great to hear that you enjoyed the quality of the meat served at our restaurant and the service provided by our staff. While we are glad you reached us easily by car, we regret to hear about the challenges you faced during your stay. Our hotel strives to ensure a peaceful environment; however, we apologize if the ventilation noise disrupted your rest. We understand how important a good night's sleep is to our guests and take your feedback seriously. Furthermore, we are disheartened to learn that our breakfast selection did not meet your expectations, particularly with the absence of English breakfast tea, which is a favorite for many. We also regret if any interaction with our staff did not reflect the high level of customer care we aim to deliver. Nonetheless, we appreciate your positive comments on our service and your dining experience, which are indicative of the standards we strive to uphold. The satisfaction of our guests is our top priority and we are always looking for ways to enhance the overall experience at Novotel Breda. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Yanniek, Front Office employee

きれいなホテル

お客さまの声 4.0/5

匿名 ビジネス - 確認済みレビュー すべて

部屋の広さ、コーヒーや紅茶の提供の豊富さなどとても満足。ヘアーコンディショナーが付いていればなおよかった。

様 この度は、当ホテルをご利用いただき、またお時間を割いて、お言葉をお寄せいただきまして、誠にありがとうございました。 お客様がNovotel Bredaの清潔感にご満足いただいたとのこと、大変嬉しく思います。 しかしながら、Wi-Fi接続にご不便をお掛けしたこと、心よりお詫び申し上げます。お客様のフィードバックは、今後のサービス向上のために重要であります。現在、接続性の改善に努めており、お客様の次回のご滞在時には、より快適にご利用いただけるように取り組んでおります。 また、当ホテルの持続可能な開発に対する取り組みを高く評価してくださり、心から感謝しております。Novotel Bredaは、環境に配慮したサービスの提供に努めており、お客様からのこのような高評価は、私たちの取り組みが正しい方向に進んでいる証と受け止めております。 またのお越しを心よりお待ちしております。 Kimberley, Administrative employee

Quiet location

トリップアドバイザーの評価 5.0/5

vivekdudheria トリップアドバイザー認証口コミ

Big and cosy rooms with a nice homely feeling. Still remember their angular windows. Very nice garden and location. Absolutely quiet and blissfull. Their breakfast buffet was very good ,even for a vegetarian like me. Loved the food and tea options.

Dear Guest, Thank you for this great review. It is gratifying to hear that you enjoyed the tranquility of our location, as well as the spacious and comfortable ambiance of our rooms. Your mention of the distinctive angular windows brings us particular joy, as it highlights the unique character of our hotel. The serene garden is indeed one of our favorite retreats and we are pleased it contributed to your peaceful experience. Knowing that you found bliss in the quiet surroundings reaffirms our commitment to providing a restful environment. We also take pride in catering to various dietary preferences and are glad that our breakfast buffet with its vegetarian and tea options met your approval. At Novotel Breda, we strive to ensure that every guest starts their day on a delightful note. Once again, thank you for your commendations and for choosing Novotel Breda. We take great pride in creating memorable experiences and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon. Kind regards, Loes, Front Office employee

Not a four star experience, generally bad

トリップアドバイザーの評価 2.0/5

johanmartijnb ファミリー - トリップアドバイザー認証口コミ

The good thing was that the room was adequate and quiet and there were some helpful staff. Unfortunately, not all. More unfortunate is that this is where the good stuff ends. The room was not clean on arrival. The curtain was stained, the door had what seemed to be coffee spots and there was brown slush in the mini fridge. Cleaning the room was problematic for the full two weeks of my stay. It hardly happened at all and only got done properly once after I personally instructed the cleaners on what needed to be done. And then again, it all got neglected the days after that. So, no improvement either. The bathroom sink was never cleaned. Neither was the wall of the shower or the fridge. The bed top cover just gets pulled straight while the bedsheet is not even tucked in. Worse, when it was no longer clean, it never got replaced until I insisted on it. The senior receptionist did not seem interested to resolve any problems. My complaints were listened to and then completely ignored. She was only interested in deflecting and profit. My request to report the complaints to management were completely ignored. On top of that, the room was uncomfortably hot. The airconditioning does not allow for individual room cooling. The good news is that the system is being renovated and that this problem should be resolved in the near future. Some staff can’t be bothered to even try and help. It seems to be too much to ask to get even clean towels and forget about making the bed. While others go out of their way to make up for those mistakes. You might get lucky if you meet up with the right staff members at the right time. The hotel is rated as a four star hotel. But the facilities barely allow for a three star rating. There is no gym, no additional toiletries and definitely no consistently high standard staff. In general, I will never come back here again. I will not recommend this hotel for anyone planning to stay more than one or two days maximum.

Dear Johan-Martijn, Thank you for taking the time to share your feedback. We are truly sorry to learn about the issues you faced regarding the cleanliness and the air-conditioning. We take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We apologize for any inconvenience caused by the reception staff, and we will work on enhancing our customer service training. Please note that our hotel is continuously working on improvements, and we are planning renovations in the near future. We hope to provide a better experience for our guests in the future. During the conversation with our manager we asked you how we could help you. This was not necessary. Again, we are truly sorry for all the inconvenience that has been made during your stay. We hope that you will allow us the opportunity of providing you with an improved stay in the future. Best regards, Kimberley, Administrative employee

Disrecpecful treatment at front desk

トリップアドバイザーの評価 1.0/5

Raulsanzesclarin ビジネス - トリップアドバイザー認証口コミ

On the 2nd day my room card was turned off, I was not able to get into my room, with my passport and luggage inside, because they said that I wasn’t paid the room. But it was not true! Room was paid through a Voucher. Meanwhile the treat was very disrespectful, I said “I need to get into my room”, and the answer “you have to pay” while smiling… It was really shocking to me because I couldn’t prove the room was paid but it was and they don’t care.

Dear Raulsanzesclarin, Thank you for taking the time to review your stay. We are glad to hear that you enjoyed our convenient location and comfortable accommodations. However, we are truly sorry for the inconvenience you faced with your room card and the misunderstanding regarding the payment. We understand how frustrating this situation must have been for you, and we apologize for any miscommunication or disrespect you may have experienced at the front desk. Please rest assured that we take all feedback seriously and will address this issue with our team to ensure better communication and service in the future. We strive to provide a welcoming and professional environment for all our guests, and we hope to have the opportunity to make it right for you on your next visit. We hope to see you again in the future. Kind regards, Kimberley, Reservations Employee

との提携 TripAdvisor

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周辺の他の施設

Bredaのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。