Mercure Hotel Tilburg Centrum 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,228 件のレビュー

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Mercure Hotel Tilburg Centrum - Image 1
Mercure Hotel Tilburg Centrum - Image 2
Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4
Heuvel 37, 5038 CP TILBURG, Netherlands

説明

ホテルのその他の情報

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

当ホテルの客室

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ホテル所在地

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
Netherlands

GPS:51.557116, 5.090865

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
建物付近
  • 駐車場

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,228 件のレビュー

トリップアドバイザーの評価  4.0/5  888 件のレビュー

Too bad they do not clean the floors well.

トリップアドバイザーの評価 3.0/5

Robert C トリップアドバイザー認証口コミ

Room floor is dirty. I mentioned it a few times but they did not address it. The floors of the room and hallways is not properly vacuumed. For the rest, it was well situated and one can easily go around town from this location. The food and service at the hotel bar was good.

Dear, Thank you for sharing your feedback. We're glad to hear that you appreciated the hotel's location, as well as the food and service at the bar. We sincerely apologize for the cleanliness issue you experienced with the floors. This is not the standard we strive for, and we regret that your concerns were not addressed properly during your stay. We will certainly investigate this matter and ensure it’s resolved. We hope you’ll consider staying with us again in the future, and we’ll make sure your next experience meets your expectations. Kind regards, Ganna El Khatib, Customer Service

This Hotel is Terrific You Will Enjoy Everything About Your Visit

トリップアドバイザーの評価 5.0/5

N8257IRlynnm Friends getaway - トリップアドバイザー認証口コミ

From its prime location in the center of all the action in Tilburg, to the comfortable rooms with all the extras to make your visit easy, to the incredible breakfast buffet and other meals and drinks in the bar. Mercure is THE place to stay in Tilburg. Mercure is a quick walk from the train station, just down the street from the concert venue, in the plaza with lots of shopping and some of the best restaurants we have ever dined in. The views are wonderful as well. You will not be disappointed!

Dear, Thank you for your enthusiastic review! We're thrilled to hear that you thoroughly enjoyed your stay at Mercure Tilburg Centrum. It's fantastic to know that you appreciated our prime location, comfortable rooms, and the wide array of amenities available to make your visit effortless. We take great pride in offering a delightful breakfast buffet and a diverse selection of meals and drinks at our bar. It's wonderful to hear that you found them to your liking. Our central location, within walking distance from the train station and close proximity to the concert venue, indeed makes us a convenient choice for travelers. We're delighted that you were able to explore the nearby shopping plaza and experience some of the best restaurants in the area. Thank you for highlighting the wonderful views as well. We aim to provide our guests with a memorable experience, and we're delighted that we succeeded in doing so during your visit. We look forward to welcoming you back to Mercure Tilburg Centrum in the future for another fantastic stay! Warm regards, Ganna El Khatib, Customer Service

Noisy... new restaurant in hotel is bad

トリップアドバイザーの評価 3.0/5

Walther P トリップアドバイザー認証口コミ

It was 4 stars (noisy location), but now it is 3 stars. The rooms are the same (still noisy, bring plugs), but the restaurant has changed. Very slow service, inexperienced staff who are not visible (nor a manager), and cold food. Fortunately, there are many other nice restaurants in the area. Breakfast good.

Dear, We deeply regret to learn that your experience with us did not meet your expectations, resulting in a downgrade from 4 stars to 3 stars. I apologize for the disappointing experience you had at our restaurant during your recent stay. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that all our guests have a pleasant stay with us. Providing attentive service and quality meals are priorities for us, and we regret that we fell short on this occasion. I would like to personally assist you further with the issues you encountered during your restaurant visit, as this does not meet the standards we aim to uphold. Could you please provide me with the date and time of your reservation at the restaurant? You can send your response via email to customerservice@mercure-tilburg.nl, and I will ensure that your feedback is addressed promptly and appropriately. Regarding the noise issue, we apologize for any inconvenience this may have caused. As a 4-star hotel nestled in the heart of Tilburg, we are committed to providing our guests with an exceptional experience. For those seeking a tranquil and comfortable retreat, we offer our spacious Privilege rooms located at the rear of our hotel. Our Privilege rooms are thoughtfully designed to offer our guests a serene environment away from any potential noise disturbances. With added amenities such as a filled minibar, , bathrobe and slippers, a bottle of Chaudfontaine water, a premium WiFi voucher, a selection of magazines, and complimentary access to our gym, our guests can relax and enjoy all the conveniences our accommodation has to offer. Once again, I apologize for any inconvenience caused, we value your patronage and hope to have the opportunity to regain your trust in the future. Kind regards, Ganna El Khatib, Customer Service

Mercure restaurant

トリップアドバイザーの評価 5.0/5

Michelle P トリップアドバイザー認証口コミ

I ate in the Mercure restaurant and had a lovely truffle pasta dish and warm bread with tapenade and garlic butter sides. The Italian red wine came recommended by Robin, (who served me in the restaurant and made me feel so welcome and comfortable), and the wine was as good as he said it would be. Great friendly staff, good food and wine, enjoyable evening all round. I recommend the hotel and its restaurant and I'll dine there again.

Dear. Thank you so much for sharing your wonderful dining experience at our Mercure restaurant! We're thrilled to hear that you enjoyed our delicious truffle pasta dish and the warm bread with tapenade and garlic butter sides. It's fantastic to know that the Italian red wine recommended by Robin complemented your meal perfectly. We'll be sure to pass along your kind words to Robin, who will be delighted to hear that he made your dining experience welcoming and comfortable. Our team takes great pride in providing friendly and attentive service, and it's fantastic to hear that they contributed to making your evening enjoyable. We're delighted that you had such a positive experience with us, and we truly appreciate your recommendation of both the hotel and the restaurant. We look forward to welcoming you back for another delightful dining experience, and please don't hesitate to let us know if there's anything we can do to make your next visit even more memorable. Kind regards, Ganna El Khatib, Customer Service

Office Managers lies and discriminate !

トリップアドバイザーの評価 1.0/5

Beeris-Baillod トリップアドバイザー認証口コミ

Last year just after Carnaval my wife wanted to experience ones the carnaval, is just that I need to have my medical cannabis and therefor asked for a room with a balcony ... this was not possible as it was more the one that comes first will get it! So I said that this is medical and like a blind dog that this a reason to give the balcony room and as nothing is down I am first.... as my wife wanted last week bit more certainty that we get the room.... of witch was said they will do anything to make it possible.... now 3 days before we drove of we got a mail from the office manager that she did so much but was not able to give us the balcony! .... but now comes as this was promised for a group that comes every year!! So it's possible if you are Dutch can reserve the balcony but foreigners like us not.... and if she know this all year... why was we never told by other staff? We highly believe she gets paid without the hotel knowing so some can have reservations privilege !! What she offert was that I can go and leave my wife at the room and go and have my medical cannabis on a court yard you would not even leave your dog...no view nothing! as the group has 4 balcony she did not even wanted to look if they can share a balcony together so we also has ours! And it was right away NO .... As we travel a lot and this is the first time you can't book for a balcony and is it to the good mood of the Staff where they put you to sleep.....as not even a room with a window that can open can be guarantied !! The office manager gave us 2 hour to think.... as she left at 15.00 as my wife is a doctor and she had still patients to deal with, we did not got anything back !! We feel so discriminated and unwanted !!

Dear Mr. Eric B, Thank you for reaching out to us via Tripadvisor. First and foremost, we deeply regret that you felt discriminated and unwanted in our hotel in Tilburg. That was never our intention. As explained, we have a limited number of rooms with balconies. Requesting a room with a balcony is not a guarantee, as we cannot promise this in advance. My colleague was in the process of assigning rooms for the carnival weekend and found that several guests wanted a balcony room. Choices had to be made. The choice did not fall on your reservation but was based on who had booked first. She chose a group that returns annually. They had made a reservation for carnival 2024 after already having one for carnival 2023. It is not the case that the room was reserved for these guests or that they received preferential treatment. My colleague informed you about this via email, and then there was a telephone conversation. She offered a solution so that you could still take your medication. The solution offered was for you to use our covered smoking area, which is only accessible to hotel guests. Unfortunately, this solution proved inadequate, and the subsequent contact was perceived as unpleasant by both my colleague and myself. We deeply regret that emotions ran so high and that there is so much dissatisfaction towards my colleague and the hotel. For this, we once again offer our sincere apologies. Cancellation was not our initial intention, but after several contact moments where the communication was also perceived as unpleasant from our side, this seemed the best option. Kind regards, Mandy Princen Hotelmanager

との提携 TripAdvisor

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