Mercure Hotel Tilburg Centrum 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,155 件のレビュー

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Mercure Hotel Tilburg Centrum - Image 1
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Mercure Hotel Tilburg Centrum - Image 3
Mercure Hotel Tilburg Centrum - Image 4
Heuvel 37, 5038 CP TILBURG, オランダ

説明

ホテルのその他の情報

  • Swimming pool and infrared sauna for ultimate relaxation

  • GreenKey 'Gold' certified

  • Efteling Partner Hotel

  • Right in the middle of downtown

  • Several family rooms

当ホテルの客室

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ホテル所在地

Mercure Hotel Tilburg Centrum

Heuvel 37
5038 CP TILBURG
オランダ

GPS:51.557116, 5.090865

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
建物付近
  • 駐車場

Bar Mercure Hotel

Take the time to have a drink in our hotel's bar.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,155 件のレビュー

トリップアドバイザーの評価  4.0/5  900 件のレビュー

Convenient but I hated check-in process

トリップアドバイザーの評価 3.0/5

colbuck トリップアドバイザー認証口コミ

The hotel's location on Tilburg's main square is both nice and convenient, and our room's view of the square was definitely a plus. However, a few issues made our stay less enjoyable than we had anticipated. Firstly, the check-in process was more stressful than necessary. I received at least three emails requesting that I pre-checked in online and downloaded an app for the key. After completing the process, I was given a code to use at a self-service counter to obtain the key cards, too. I prefer physical key cards over a digital key since my phone's battery can easily run out while traveling, so downloading the app was useless. The room itself was nice, clean, and well-equipped. However, the mattress cover seemed too small for the mattress, and by morning, it had shifted halfway off, leaving me sleeping directly on the mattress topper. While the window could be opened and almost no noise came from the busy square when closed, the soundproofing of the room was not very effective. We could hear noises from adjacent rooms and doors slamming at all hours of the night. Additionally, there is a stand next to the entrance door with umbrellas available for borrowing at 2 euros each. While the umbrellas are sturdy, I find it petty to charge a non refundable deposit for them in a place as rainy as Tilburg.

Dear, Thank you for sharing your detailed feedback. We’re glad you appreciated our convenient location, the view of the main square, and the cleanliness and amenities of your room. We apologize for the issues you experienced during check-in. Please note that we do offer physical key cards as well as the digital option, and this is clearly explained at the kiosk. Guests are welcome to use either option. We’re very sorry about the mattress cover shifting. Could you let us know which room you stayed in? This will help us address the issue more effectively. Regarding noise from adjacent rooms, our reception is available 24/7, so please don’t hesitate to inform us during your stay – we are always happy to find a suitable solution immediately. Concerning the umbrellas, these are provided by an external company and unfortunately we have no control over their pricing. We truly appreciate your comments and hope to have the opportunity to welcome you back for a more seamless and comfortable experience. Kind regards, Ganna El Khatib, Customer Service

Great Visit

トリップアドバイザーの評価 5.0/5

Saeed M ファミリー - トリップアドバイザー認証口コミ

The service at this hotel has been fantastic. After booking the hotel we contacted them for advice about our trip. They couldn’t have done more to assist us. We purchased theme park tickets through them. They helped with planning transport and they upgraded our room booking. From check in to check out we had a great time. Breakfast was good with a great selection

Dear Saeed, We thank you for this positive feedback. We're delighted you chose Mercure Hotel Tilburg Centrum for your stay. We highly appreciate your lovely words on our staff. I am sure that this feedback will serve as an encouragement as we all strive to continuously improve the quality of our services. We hope to see you for another enjoyable stay, Kind regards, Özge Tunc Customer Service

Amazing centrally located hotel, very welcoming.

トリップアドバイザーの評価 5.0/5

Steve S Friends getaway - トリップアドバイザー認証口コミ

From the beginning to the end very welcoming. We arrived three hours before official time of arrival.... The lady on the desk Rosa greeted us and was extremely welcoming and gave us a good overview of the hotel. The hotel was centrally located for the event that we were attending. The room was comfortable and inviting with soft drinks and water included. There was a good coffee machine, water and tea facilities downstairs for anyone as well as available in your room. I enjoyed the swimming pool and sauna. The breakfast was amazing with freshly squeezed orange juice to greet you with a huge selection of hot and cold foods, everything you would need for breakfast. Thought the cava to mix with orange juice was a nice touch.

Dear Steve, Thank you very much for your wonderful review and kind words! We are delighted that your experience at Mercure Hotel Tilburg Centrum exceeded your expectations. Your warm reception by our team member Rose sets the perfect tone for what we aim to deliver. The comfort of your accommodation, enhanced by complimentary refreshments, reflects our dedication to hospitality. The wellness facilities provided relaxation opportunities, while the morning feast featuring freshly pressed citrus juice and sparkling wine demonstrates our commitment to starting each day memorably. The strategic position of our establishment in the heart of Tilburg proved beneficial for your event attendance, and we trust this convenience added value to your stay. We look forward to welcoming you again soon. Best wishes, Özge Tunc, Customer Service

Bit expensive ?

トリップアドバイザーの評価 4.0/5

354huguess トリップアドバイザー認証口コミ

This is the only 4 star hotel located in the middle of the town and that's the reason, of from side, a to high price for a Mercure. For the rest no complain everything was fine.

Dear Hugues, Thank you very much for sharing your feedback. As the only 4-star hotel located right in the heart of the city, our prime location offers unique added value. The central position and high level of service are factors that influence our pricing. We are committed to providing a good price-quality balance and always strive to offer our guests the best value for their stay. Since demand can fluctuate due to seasons, events, and availability, we do not offer fixed pricing. This flexibility allows us to provide each guest with the most suitable offer possible. We’re glad to hear that overall you had a pleasant stay and we hope to welcome you again in the future to experience what makes our hotel so special. Kind regards, Ganna El Khatib, Customer Service

Avoid at all cost

トリップアドバイザーの評価 1.0/5

yvonneo585 トリップアドバイザー認証口コミ

First time in this particular hotel. First the positive. Very comfortable bed, good bathroom. The downside - I didn't want a digital key on my phone. Previous experience elsewhere has seen me having to traipse back to reception very late at night, when unable to get into my room (as indeed happened to a member of my group on this visit to Tilburg). The receptionist was rude to me and talked to me like I was a naughty three-year-old, saying for one time she'd make an exception but not to expect it again. The room was hideously hot and nothing helped cool it down. Further, the hotel is attached to a multi-story carpark with open sides (you access it from the hotel, and look into it from the corridor). There were men talking loudly in the garage ALL NIGHT, till past 3 a.m. I discovered they were working on a car engine. In the morning when I went down to breakfast, the lift floor was covered with abandoned takeaway food - neither of the ladies at reception bothered to do anything after I told them, and only when another guest told the breakfast attendant some time later, did she go to clean it up. For context, I travel a lot for work, this was my 11th night in Tilburg alone in the last few months, and I'm easily satisfied but this was a truly appalling stay.

Dear Yvonne, Thank you very much for taking the time to share your feedback. We truly appreciate your feedback, and we are very sorry to hear about the issues you encountered during your stay. We take all feedback seriously and are committed to improving our services. We would like to discuss your experience further and investigate the matters you’ve raised. Please feel free to send your contact details to customerservice@mercure-tilburg.nl, and we will get in touch with you directly. We hope to have the opportunity to restore your confidence in our hotel and provide you with a better experience in the future. Looking forward for your e-mail. Kind regards, Özge Tunc, Customer Service

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 882 件のレビュー 8.1/10 サービス
  • 15 件のレビュー 7.7/10 インターネット
  • 592 件のレビュー 8.2/10 朝食
  • 556 件のレビュー 5.1/10 快適さ
  • 420 件のレビュー 6.4/10 清潔さ
  • 207 件のレビュー 2.4/10 お値打ち度

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