Novotel Каир Аэропорт 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.0/5 Отзывов: 756

Гарантия
лучшей цены
Novotel Каир Аэропорт - Image 1
Novotel Каир Аэропорт - Image 2
Novotel Каир Аэропорт - Image 3
Novotel Каир Аэропорт - Image 4
Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 КАИР, Египет

Описание

Особенности отеля

  • Круглосуточный бесплатный шатл из аэропорта

  • 2 бассейна

  • Бесплатный WIFI

  • 10 модульных конференц-залов

  • Фитнес-центр

Наши номера

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Расположение отеля

Novotel Каир Аэропорт

Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 КАИР
Египет

GPS:30.120944, 31.403

Телефон
Факс +20 2222693530

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.0/5  Отзывов: 756

Рейтинг TripAdvisor  3.8/5  Отзывов: 2 496

Horrible

Примечание: Tripadvisor 1.0/5

Iman G Реальные отзывы TripAdvisor

Egypt air put us in this hotel after they had us missed our flight in a transit connection. After I got sick, they moved us to the renovated section of this hotel but first theyput us in a room full of molds, dust and chipped floor and walls.

Примечание: отзывы клиентов 5.0/5

Elena B. Семьи - Проверенные отзывы - ALL

Замнчательно

Уважаемая Елена Бечелова, Благодарим Вас за положительный отзыв. Мы рады, что Ваше пребывание в нашем отеле прошло отлично. Ваши добрые слова о нашем обслуживании вдохновляют команду. С уважением, Атта Эль Дессуки Генеральный директор

Disappointing Experience for an Airport Hotel

Примечание: Tripadvisor 3.0/5

mleonard413 Семьи - Реальные отзывы TripAdvisor

As a multi-year Accor Gold member, I’ve stayed at many Accor properties globally. Unfortunately, my stay at Novotel Cairo Airport was the most disappointing I’ve had within the group. We arrived to check in at 1:00 AM, already well past the standard check-in time for the room we booked for the previous day, yet were asked to wait approximately 30 minutes for our room to be ready. Given that my wife and I had a 6:00 AM flight the same day, this delay had a real impact on rest and convenience—precisely what an airport hotel is supposed to provide. When we eventually accessed the room, there was a strong sewage odor in the bathroom, making it extremely unpleasant to use. This points to a maintenance or sanitation issue that should have been caught before the room was released to a guest. The hotel offered complimentary drinks and a room upgrade, which was appreciated, but neither addressed the core problems: delayed room readiness and an unacceptable room condition late at night when alternatives are limited. I’m sharing this feedback constructively, as this experience was not consistent with Novotel or Accor brand standards, particularly for a hotel catering to exhausted, time-sensitive travelers. I hope management reviews late-night room release and maintenance checks to prevent similar situations.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. We sincerely apologize for the challenges you experienced during your check-in and the condition of your room. It is our goal to provide a seamless experience for our guests, especially those traveling for early flights. We understand that a 30-minute wait for room readiness, particularly at such a late hour, is not acceptable and can significantly impact your travel plans. Furthermore, we regret the inconvenience caused by the unpleasant odor in your bathroom, which clearly indicates a lapse in our maintenance protocols. Your comments regarding these issues will be reviewed as we continually strive to uphold the standards expected from our brand. While we appreciate your acknowledgment of the complimentary drinks and room upgrade, we recognize that they did not remedy the core issues of your stay. Thank you for bringing these matters to our attention, and we hope to provide you with a more satisfactory experience in the future. Best Regards, Atta El Dessouky General Manager

Horrible experience

Примечание: Tripadvisor 1.0/5

Nora G Реальные отзывы TripAdvisor

This is to formally document and complain about the extremely poor and unacceptable experience we endured due to EgyptAir’s flight overbooking and the substandard accommodation provided at Novotel. We were forced into this situation solely because of EgyptAir’s overbooking of the flight. The handling of the situation was chaotic, unprofessional, and poorly communicated. As a result, we were redirected to Novotel as an alternative arrangement, which turned out to be a completely unacceptable solution. The hotel rooms provided were in very bad condition. They were not clean, had a strong and unpleasant smell, and were extremely old and poorly maintained. This was by no means the standard of a 4-star hotel and was wholly unsuitable as accommodation following a flight disruption caused by the airline. The condition of the rooms was shocking and added significant discomfort and frustration to an already stressful situation. Furthermore, the hotel staff showed little willingness to accommodate or assist us. Any minimal action or response only occurred after escalation, which is unacceptable. Guests should not have to repeatedly complain or escalate matters to receive basic service, cleanliness, or respect. Overall, this was a horrible experience from start to finish. The combination of EgyptAir’s mismanagement and the very poor hotel conditions reflects a serious failure in customer care and service standards. This experience caused unnecessary stress, discomfort, and inconvenience and has severely impacted our trust in both the airline and the hotel. I expect this complaint to be taken seriously and addressed promptly, including a formal explanation and appropriate compensation for the unacceptable experience we were forced to endure.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely regret to learn about the negative experience you encountered following your flight disruption. It is disheartening to hear that the accommodations provided did not meet your expectations, particularly concerning cleanliness and maintenance. Please be assured that we strive to uphold our hotel's standards and your comments will be taken into consideration for future improvements. I also understand your frustrations regarding the level of service you received from our team. Our goal is to ensure that every guest feels valued and receives prompt assistance, and I regret that we fell short of this during your visit. Your feedback regarding communication and staff responsiveness is invaluable, and I will ensure it is addressed with the team. We appreciate your bringing these matters to our attention and your patience in dealing with this situation. Best Regards, Atta El Dessouky General Manager

TERRIBLE … Theft

Примечание: Tripadvisor 1.0/5

O5400MJmarinah Реальные отзывы TripAdvisor

Terrible experience, I’ve been visiting this hotel for over 15years now however last time I went to the hotel in September there was an incorrect details fed in the information field however they didnt cancel the booking nor modify it!! They took 350USD worth no service. The so called Manager rejected providing any solution and as well rejected providing an email or confirmation letter as he was very well aware that he wants to keep the booking active. My travel agency spoke to them and they rejected refunding the amount nor modifying the booking under any extra cost !! All Managers contacted were irresponsible and this is clear theft experience.

Dear Valued Guest, Thank you for sharing your concerns regarding your recent experience at Novotel Cairo Airport. It is disheartening to learn that you encountered difficulties with your booking and that our service did not meet your expectations. We take such feedback seriously, especially from a valued guest with whom we have had a long-standing relationship. Regarding the issues you faced, I regret that your reservation could not be modified to your satisfaction. Our policies are in place to ensure fair treatment for all guests; however, I understand that this may not have aligned with your expectations. It is unfortunate that you felt your concerns were not properly addressed during your interactions with our management team. Please be assured that your feedback will be reviewed as we continuously strive to improve our services. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 285 Отзывов 9.1/10 Расположение
  • 2 549 Отзывов 7.4/10 Номер
  • 4 224 Отзывов 8.6/10 Сервис
  • 90 Отзывов 3/10 Интернет
  • 2 820 Отзывов 9.4/10 Еда
  • 1 657 Отзывов 7.8/10 Чистота
  • 702 Отзывов 8.5/10 Завтрак
  • 520 Отзывов 4.9/10 Комфорт

В сотрудничестве с Trustyou

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