Novotel Cairo Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 725

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Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 KAIR, Egipt

Opis

O hotelu

  • Całodobowy darmowy transport między lotniskiem a hotelem

  • 2 baseny

  • Darmowa sieć WIFI

  • 10 modułowych sal konferencyjnych

  • Centrum fitness

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Lokalizacja hotelu

Novotel Cairo Airport

Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 KAIR
Egipt

Pozycja GPS:30.120944, 31.403

Telefon
Faks +20 2222693530

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 725

Ocena TripAdvisor  3.8/5  Liczba opinii: 2 491

TERRIBLE … Theft

Ocena na stronie TripAdvisor 1.0/5

O5400MJmarinah Opinia zatwierdzona w TripAdvisor

Terrible experience, I’ve been visiting this hotel for over 15years now however last time I went to the hotel in September there was an incorrect details fed in the information field however they didnt cancel the booking nor modify it!! They took 350USD worth no service. The so called Manager rejected providing any solution and as well rejected providing an email or confirmation letter as he was very well aware that he wants to keep the booking active. My travel agency spoke to them and they rejected refunding the amount nor modifying the booking under any extra cost !! All Managers contacted were irresponsible and this is clear theft experience.

Dear Valued Guest, Thank you for sharing your concerns regarding your recent experience at Novotel Cairo Airport. It is disheartening to learn that you encountered difficulties with your booking and that our service did not meet your expectations. We take such feedback seriously, especially from a valued guest with whom we have had a long-standing relationship. Regarding the issues you faced, I regret that your reservation could not be modified to your satisfaction. Our policies are in place to ensure fair treatment for all guests; however, I understand that this may not have aligned with your expectations. It is unfortunate that you felt your concerns were not properly addressed during your interactions with our management team. Please be assured that your feedback will be reviewed as we continuously strive to improve our services. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

Forgetting this hotel and replacing it by Meridien in front of the terminal

Ocena na stronie TripAdvisor 3.0/5

veigapaula Opinia zatwierdzona w TripAdvisor

Forget Novotel Cairo Airport and consider Meridien at a walking distance. Novotel advertises a 24-h bus which arrives when the driver wants, and stops wherever they feel like it. The terminal has a door (4) which a sign for Shuttle Buses. the Novotel bus stops at 1 or any other place between those. Phone does not work (either the one they give you, either the reception phone), as no one answers it. Not enough staff at the reception to answer the phone of stranded passengers waiting for their bus. The manager plugged the phone in front of me while I was complaining, after arriving at the hotel BY TAXI, after waiting for more than 1 HOUR. His solution was to give me a discount. And an upgrade. When all I wanted was to sleep as I had another early flight in some hours. No point in booking this hotel. I did it several times until I notice the Meridien in front, while waiting for the bus. Rooms are outdated and some areas not cleaned. Glad that the second reservation a few days ago had a very comfortable bed. If late for lunch, do not try it. the smoke from the bar invades the restaurant; air has no sign to stop smoke from spreading. If close to last minutes of meals the staff is very mad at you (the client) because they want to clean and close everything.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the shuttle service and the communication difficulties you encountered at the reception. It is our priority to ensure that our guests have a seamless experience, and I regret that we fell short in this instance. I appreciate your comments about the room conditions and the dining experience, as well as the atmosphere in the restaurant. Your observations are valuable, and they will be reviewed with the relevant teams to identify areas for improvement. While I am glad to hear that you found the bed comfortable during your subsequent stay, I understand that the overall experience did not meet your expectations. Thank you again for your feedback, and I hope you may reconsider us in the future for your accommodation needs. Best Regards, Atta El Dessouky General Manager

Good airport hotel

Ocena na stronie TripAdvisor 5.0/5

Paul C Opinia zatwierdzona w TripAdvisor

Stayed here after arrival and before i flew home. Everything was very clean which is not always the case with Cairo. Close to the airport with a pick up and drop off shuttle. I did message the hotel to ask them where to meet the bus but they did not come back to me so i ended up walking. Rooms are clean with a decent size bathroom shower. Internet is good although there were occasional drop outs. Tv is smart and there are a couple of English speaking channels. Bed was fine and there were tea/coffee facilities. I did have the breakfast buffet but personally i wasn't impressed, food was laid out and not covered so was open to the many fly's. I did use the pool area and it was nice to enjoy some sun given back home was freezing. Staff were friendly. I always base my reviews on value for money and given what i paid i feel the hotel was good value. I probably will not come back to Egypt but i would recommend this hotel.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. We are pleased to hear that you found our hotel to be clean and that you appreciated the proximity to the airport, along with our shuttle service. We sincerely apologize for the lack of response to your inquiry about the shuttle meeting point. This is not the standard of service we aim to provide, and we will review our communication processes to ensure that our guests receive timely assistance. We are glad you enjoyed the pool area and found our staff friendly. However, we regret that the breakfast buffet did not meet your expectations. Your comments regarding food presentation and coverage have been noted, and we will address this with our culinary team. We appreciate your kind recommendation and hope that you found value in your stay. Thank you once again for your valuable insights. Best Regards, Atta El Dessouky General Manager

Stay in Novotel

Ocena na stronie TripAdvisor 4.0/5

Pharscobee Opinia zatwierdzona w TripAdvisor

Novotel Hotel Cairo Airport offers an exceptionally convenient location, situated in close proximity to the airport. The hotel provides a conducive and comfortable atmosphere, featuring spacious rooms and a well-curated buffet. Guests can expect excellent value for money. The property is meticulously maintained, ensuring a clean environment with minimal noise disturbances. Room service is prompt and efficient, and essential amenities, including high-speed internet, bathroom supplies, and beverages, are readily available in the rooms. Overall, the hotel delivers a high standard of comfort and convenience for travelers.

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Cairo Airport. We are delighted to hear that you appreciated our convenient location, spacious rooms, and well-curated buffet. It is gratifying to know that our commitment to maintaining a clean and comfortable environment contributed to your overall experience. We also appreciate your recognition of our prompt room service and the availability of essential amenities. Your satisfaction is a testament to our efforts to provide high standards of comfort and convenience for our guests. We look forward to welcoming you back in the future. Best Regards, Atta El Dessouky General Manager

Weird and unfriendly staff

Ocena na stronie TripAdvisor 2.0/5

David N Opinia zatwierdzona w TripAdvisor

Unfriendly staff at check-in since the first interaction, tried to change our double bed reservation to 2 rooms and, after not being, successful to a room with 2 beds. Restaurant staff brought a fresh juice with ice when the order was repeated 3 times for a canned juice. Reply after being called on it: "try to see if you like". Worst (and most expensive) hotel experience of the whole trip.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the experiences you encountered with our staff during check-in and in the restaurant. We strive to provide attentive service, and it is clear we fell short in your case. Your comments regarding the room arrangements and the beverage order have been noted, and we will reflect on them to improve our guest interactions. We appreciate your feedback as it helps us to enhance our services. Best Regards, Atta El Dessouky General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 244 Liczba opinii 9.1/10 Lokalizacja
  • 2 428 Liczba opinii 7.6/10 Pokój
  • 4 207 Liczba opinii 8.8/10 Obsługa
  • 88 Liczba opinii 2.7/10 Internet
  • 2 744 Liczba opinii 9.4/10 Jedzenie
  • 1 560 Liczba opinii 8/10 Czystość
  • 657 Liczba opinii 8.5/10 Śniadanie
  • 494 Liczba opinii 5.2/10 Komfort

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