Novotel Cairo Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 759

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Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate, 11776 KAIR, Egipt

Opis

O hotelu

  • Całodobowy darmowy transport między lotniskiem a hotelem

  • 2 baseny

  • Darmowa sieć WIFI

  • 10 modułowych sal konferencyjnych

  • Centrum fitness

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Lokalizacja hotelu

Novotel Cairo Airport

Po Box 8 Cairo Airport, Sheraton Al Matar, Cairo Governate
11776 KAIR
Egipt

Pozycja GPS:30.120944, 31.403

Telefon
Faks +20 2222693530

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.0/5  Liczba opinii: 759

Ocena TripAdvisor  3.8/5  Liczba opinii: 2 496

Horrible

Ocena na stronie TripAdvisor 1.0/5

Iman G Opinia zatwierdzona w TripAdvisor

Egypt air put us in this hotel after they had us missed our flight in a transit connection. After I got sick, they moved us to the renovated section of this hotel but first theyput us in a room full of molds, dust and chipped floor and walls.

Dear Valued Guest, Thank you for sharing your feedback. I sincerely apologize for your experience regarding the condition of your initial accommodation. We strive to maintain high standards of cleanliness and comfort, and it is disheartening to hear that we fell short during your stay. Best Regards, Atta El Dessouky General Manager

Disappointing Experience for an Airport Hotel

Ocena na stronie TripAdvisor 3.0/5

mleonard413 Rodziny - Opinia zatwierdzona w TripAdvisor

As a multi-year Accor Gold member, I’ve stayed at many Accor properties globally. Unfortunately, my stay at Novotel Cairo Airport was the most disappointing I’ve had within the group. We arrived to check in at 1:00 AM, already well past the standard check-in time for the room we booked for the previous day, yet were asked to wait approximately 30 minutes for our room to be ready. Given that my wife and I had a 6:00 AM flight the same day, this delay had a real impact on rest and convenience—precisely what an airport hotel is supposed to provide. When we eventually accessed the room, there was a strong sewage odor in the bathroom, making it extremely unpleasant to use. This points to a maintenance or sanitation issue that should have been caught before the room was released to a guest. The hotel offered complimentary drinks and a room upgrade, which was appreciated, but neither addressed the core problems: delayed room readiness and an unacceptable room condition late at night when alternatives are limited. I’m sharing this feedback constructively, as this experience was not consistent with Novotel or Accor brand standards, particularly for a hotel catering to exhausted, time-sensitive travelers. I hope management reviews late-night room release and maintenance checks to prevent similar situations.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. We sincerely apologize for the challenges you experienced during your check-in and the condition of your room. It is our goal to provide a seamless experience for our guests, especially those traveling for early flights. We understand that a 30-minute wait for room readiness, particularly at such a late hour, is not acceptable and can significantly impact your travel plans. Furthermore, we regret the inconvenience caused by the unpleasant odor in your bathroom, which clearly indicates a lapse in our maintenance protocols. Your comments regarding these issues will be reviewed as we continually strive to uphold the standards expected from our brand. While we appreciate your acknowledgment of the complimentary drinks and room upgrade, we recognize that they did not remedy the core issues of your stay. Thank you for bringing these matters to our attention, and we hope to provide you with a more satisfactory experience in the future. Best Regards, Atta El Dessouky General Manager

Horrible experience

Ocena na stronie TripAdvisor 1.0/5

Nora G Opinia zatwierdzona w TripAdvisor

This is to formally document and complain about the extremely poor and unacceptable experience we endured due to EgyptAir’s flight overbooking and the substandard accommodation provided at Novotel. We were forced into this situation solely because of EgyptAir’s overbooking of the flight. The handling of the situation was chaotic, unprofessional, and poorly communicated. As a result, we were redirected to Novotel as an alternative arrangement, which turned out to be a completely unacceptable solution. The hotel rooms provided were in very bad condition. They were not clean, had a strong and unpleasant smell, and were extremely old and poorly maintained. This was by no means the standard of a 4-star hotel and was wholly unsuitable as accommodation following a flight disruption caused by the airline. The condition of the rooms was shocking and added significant discomfort and frustration to an already stressful situation. Furthermore, the hotel staff showed little willingness to accommodate or assist us. Any minimal action or response only occurred after escalation, which is unacceptable. Guests should not have to repeatedly complain or escalate matters to receive basic service, cleanliness, or respect. Overall, this was a horrible experience from start to finish. The combination of EgyptAir’s mismanagement and the very poor hotel conditions reflects a serious failure in customer care and service standards. This experience caused unnecessary stress, discomfort, and inconvenience and has severely impacted our trust in both the airline and the hotel. I expect this complaint to be taken seriously and addressed promptly, including a formal explanation and appropriate compensation for the unacceptable experience we were forced to endure.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely regret to learn about the negative experience you encountered following your flight disruption. It is disheartening to hear that the accommodations provided did not meet your expectations, particularly concerning cleanliness and maintenance. Please be assured that we strive to uphold our hotel's standards and your comments will be taken into consideration for future improvements. I also understand your frustrations regarding the level of service you received from our team. Our goal is to ensure that every guest feels valued and receives prompt assistance, and I regret that we fell short of this during your visit. Your feedback regarding communication and staff responsiveness is invaluable, and I will ensure it is addressed with the team. We appreciate your bringing these matters to our attention and your patience in dealing with this situation. Best Regards, Atta El Dessouky General Manager

TERRIBLE … Theft

Ocena na stronie TripAdvisor 1.0/5

O5400MJmarinah Opinia zatwierdzona w TripAdvisor

Terrible experience, I’ve been visiting this hotel for over 15years now however last time I went to the hotel in September there was an incorrect details fed in the information field however they didnt cancel the booking nor modify it!! They took 350USD worth no service. The so called Manager rejected providing any solution and as well rejected providing an email or confirmation letter as he was very well aware that he wants to keep the booking active. My travel agency spoke to them and they rejected refunding the amount nor modifying the booking under any extra cost !! All Managers contacted were irresponsible and this is clear theft experience.

Dear Valued Guest, Thank you for sharing your concerns regarding your recent experience at Novotel Cairo Airport. It is disheartening to learn that you encountered difficulties with your booking and that our service did not meet your expectations. We take such feedback seriously, especially from a valued guest with whom we have had a long-standing relationship. Regarding the issues you faced, I regret that your reservation could not be modified to your satisfaction. Our policies are in place to ensure fair treatment for all guests; however, I understand that this may not have aligned with your expectations. It is unfortunate that you felt your concerns were not properly addressed during your interactions with our management team. Please be assured that your feedback will be reviewed as we continuously strive to improve our services. Thank you for bringing these matters to our attention. Best Regards, Atta El Dessouky General Manager

Forgetting this hotel and replacing it by Meridien in front of the terminal

Ocena na stronie TripAdvisor 3.0/5

veigapaula Opinia zatwierdzona w TripAdvisor

Forget Novotel Cairo Airport and consider Meridien at a walking distance. Novotel advertises a 24-h bus which arrives when the driver wants, and stops wherever they feel like it. The terminal has a door (4) which a sign for Shuttle Buses. the Novotel bus stops at 1 or any other place between those. Phone does not work (either the one they give you, either the reception phone), as no one answers it. Not enough staff at the reception to answer the phone of stranded passengers waiting for their bus. The manager plugged the phone in front of me while I was complaining, after arriving at the hotel BY TAXI, after waiting for more than 1 HOUR. His solution was to give me a discount. And an upgrade. When all I wanted was to sleep as I had another early flight in some hours. No point in booking this hotel. I did it several times until I notice the Meridien in front, while waiting for the bus. Rooms are outdated and some areas not cleaned. Glad that the second reservation a few days ago had a very comfortable bed. If late for lunch, do not try it. the smoke from the bar invades the restaurant; air has no sign to stop smoke from spreading. If close to last minutes of meals the staff is very mad at you (the client) because they want to clean and close everything.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Cairo Airport. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the shuttle service and the communication difficulties you encountered at the reception. It is our priority to ensure that our guests have a seamless experience, and I regret that we fell short in this instance. I appreciate your comments about the room conditions and the dining experience, as well as the atmosphere in the restaurant. Your observations are valuable, and they will be reviewed with the relevant teams to identify areas for improvement. While I am glad to hear that you found the bed comfortable during your subsequent stay, I understand that the overall experience did not meet your expectations. Thank you again for your feedback, and I hope you may reconsider us in the future for your accommodation needs. Best Regards, Atta El Dessouky General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 285 Liczba opinii 9.1/10 Lokalizacja
  • 2 549 Liczba opinii 7.4/10 Pokój
  • 4 224 Liczba opinii 8.6/10 Obsługa
  • 90 Liczba opinii 3/10 Internet
  • 2 820 Liczba opinii 9.4/10 Jedzenie
  • 1 657 Liczba opinii 7.8/10 Czystość
  • 702 Liczba opinii 8.5/10 Śniadanie
  • 520 Liczba opinii 4.9/10 Komfort

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