Mercure Hotel Freiburg Am Muenster 3성

고객 평점 (ALL 평가) 4.6/5 1,954 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Hotel Freiburg Am Muenster - Image 1
Mercure Hotel Freiburg Am Muenster - Image 2
Mercure Hotel Freiburg Am Muenster - Image 3
Mercure Hotel Freiburg Am Muenster - Image 4
Auf der Zinnen 1, 79098 FREIBURG, Germany

호텔설명

호텔 추가 정보

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

  • The entire hotel is air-conditioned.

  • The hotel captivates through its central location in the old town.

  • The hotel has 3 meeting rooms for up to 140 people.

숙박

호텔 위치

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098 FREIBURG
Germany

GPS:47.99752, 7.854613

전화
팩스 +49 761 3851666

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

MUENSTERBLICK

Modernity typifies the atmosphere in our "Münsterblick" restaurant where our chefs conjure up delightful regional dishes. Come and enjoy your meal on our terrace while soaking up some warm rays of sunshine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  1,954 리뷰

TripAdvisor 평가  4.0/5  1,172 리뷰

2023으뜸 시설

Nice repeat stay

트립어드바이저 평점 4.0/5

RoadWrangler Couples - TripAdvisor 인증 리뷰

The hotel is in a good location, just a short walk to the Muensterplatz. There is a (very busy) parking garage (payment required) below the hotel. Check-in was easy and the staff was very friendly at all hours. The room was a good size and had a coffeemaker but no mini fridge, unfortunately. The bed was comfortable and there were nightstands on each side and power outlets above them--perfect for two people charging devices at bedside. The bathroom had a large shower with no mold--good job, housekeeping! The shower water pressure was acceptable. The free WiFi worked well. I have stayed here several times before and will likely stay again the next time I'm in the area.

Dear Guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are very honored by your detailed evaluation with the praise. We would also like to take this opportunity to thank you for your loyalty. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and all the best Sarah Folk Guest Relation Manager Mercure Hotel Freiburg am Münster

위치좋음

고객 평점 3.5/5

June 가족 - 전체(All) 통지 확인

호텔위치는 정말 좋았습니다. 뮌스터가 굉장히 가깝고 트램정류장도 가까워서 이동에 용이했습니다. 다만 리셉션직 직원들의 친절도가 달랐고(친절하신분들은 굉장히 나이스 했는데 여성 한분은 좀 대충 설명해주시는 경향이 있었습니다.) 주차시설 이용에 관해 문의 했을때 좀더 정확하게 알려주거나 주차시설 이용의 편의를 위해 호텔측에서 미리 결재할수 있는 시스템이 있는지 모르겠지만 없다면 준비되면 좋겠다고 생각했습니다.

Dear June, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. Unfortunately, you were not satisfied with some things. We very much regret this. We will discuss your suggestions within the team. We would like to apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will bemuch better as the previous one. Kind regards and all the best Sarah Metzger Guest Relation Manager Mercure Hotel Freiburg am Münster

Nice hotel

트립어드바이저 평점 5.0/5

omarq82022 가족 - TripAdvisor 인증 리뷰

A beautiful hotel and its location is great, close to everything, and the staff treat them wonderfully, especially Mr. Uwe wollf. The hotel is characterised by tranquillity, comfort, air conditioning, and the most beautiful thing in it is close to the centre and the train station.

Dear Omar, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We would be happy to pass on your praise and the associated greetings to our colleagues. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards Sarah Metzger Guest Relation Manager Mercure Hotel Freiburg am Münster

Great location and organised

트립어드바이저 평점 4.0/5

pekao 가족 - TripAdvisor 인증 리뷰

We stayed for 4 nights during holidays in the corner family room on the fourth floor. Hotel is well organised, all my reservation comments were considered with room allocation. Also they recognised my gold status with a letter, snacks and drink voucher. Room had everything we needed incl wine glasses and extra cushions. There was a laptop safe but no fridge. The view was unobstructed to the hills from higher floor. Windows open and aircon is working. We paid 19 euros per person for breakfast on Sunday as everything was shut. It was average quality, rosti was disappointing. Parking is right under the hotel with direct access from hotel lift. The only thing preventing me from giving it 5 stars is temperature of the water in the shower, it was lukewarm. I did not mind it in the summer but it would be an issue in colder months. We would return as we felt safe, looked after and location is great. Much better suited for our needs than Mercure Panorama was 2 years ago.

Dear Guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. We will have your concerns and suggestions for improvement checked immediately. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and all the best Sarah Metzger Guest Relation Manager Mercure Hotel Freiburg am Münster

No services available.

트립어드바이저 평점 2.0/5

V1745NGgeorgea 비즈니스 - TripAdvisor 인증 리뷰

The location is good and the room seems OK. Unfortunately the bar and restaurant has been closed. No room service is available. Normally when an establishment isn't able to offer the services that are advertised, they would offer a reduction in price or at least offer to do something to please the customer. Unfortunately, not in this case. I asked for an iron and ironing board to be brought up to the room. They have one but they won't bring it to the room. I have to go and get it myself. I understand that we are in a pandemic but as they are not providing what was offered, they should do something about it.

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experiences. Unfortunatelly you were not satisfied with our service. We can understand this and would like to apologize for this. However, this is not due to "not wanting", it is much more an effect of the staff shortage in all areas of the hotel. We very much hope for your understanding. We hope you still felt comfortable. Thank you for choosing our hotel and hopefully visit us again soon. Kind regards and stay healthy Sarah Metzger Guest Relation Manager Mercure Hotel Freiburg am Münster

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,306 리뷰 9.4/10 위치
  • 1,280 리뷰 7.7/10 객실
  • 1,054 리뷰 9.1/10 서비스
  • 13 리뷰 8.4/10 인터넷 가격
  • 800 리뷰 8.8/10 조식
  • 520 리뷰 7/10 청결도
  • 231 리뷰 4.7/10 가격 대비 가치
  • 160 리뷰 5.1/10 편의 시설

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