柏林市西部美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 672 评论

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柏林市西部美居酒店 - Image 1
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Ohmstrasse 4-6, 13629 柏林, 德国

描述

酒店其他优惠

  • 拥有 119 间舒适客房

  • 一楼 8 间现代化的工作会议及活动室，带自然采光

  • Kukime 大堂商店供应冰镇饮料、特色咖啡、小吃和冰淇淋

  • 美丽宁静的露台设有室外泳池

  • 方便乘坐公共交通工具，也方便前往柏林勃兰登堡机场和高速公路

我们的客房

酒店位置

柏林市西部美居酒店

Ohmstrasse 4-6
13629 柏林
德国

GPS:52.536032, 13.273297

电话
传真 +49 30 3819403

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
酒店附近
  • 停车

WEINLOUNGE

请注意，我们的餐厅目前暂停营业。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  3.8/5  672 评论

TripAdvisor 评级  4.0/5  697 评论

卓越奖 2024

Really Nice staff

Tripadvisor 评级 5.0/5

Sofus S 经 TripAdvisor 认证的评论

The hotel was better than i thought. The pool was extremly Nice and The staff too. The food was so delicios and The rooms were Nice and clean and The bed was comfortable. would defendly recomment:) Free parking just outside hotel - also The possebility of charging e-car

Dear guest, Thank you very much for your very good review. We are delighted that you were completely satisfied with us. We will pass on your praise for our staff and our establishment to all colleagues. We wish you all the best. See you next time again. :-) :-) best wishes from Berlin

Worst hotel I’ve ever seen

Tripadvisor 评级 1.0/5

sdr1690 Solo travel - 经 TripAdvisor 认证的评论

Pure and simply the worst hotel I’ve ever stayed in, it’s absolutely horrific. There is absolutely nothing positive about the place, even in the 1980’s this would have been tired so you can imagine what’s it like now. Arrived to find every single bit of glass at the front of the hotel smashed, we were told it had been like that for one month, that says absolutely everything you need to know. Avoid at all costs

Dear sdr1690, We are very sorry that you were not satisfied with our service. We would like to apologize for any inconvenience caused. In general, however, we prefer to speak to you in person. Dissatisfaction can usually be resolved. Next time, speak to the staff on site. We will be happy to help you. We wish you all the best. best wishes from Berlin

good hotel

Tripadvisor 评级 3.0/5

eirecoretraveller 经 TripAdvisor 认证的评论

stayed here whilst attending a two day music festival at citadelle spandau, hotel is a few mins walk from siemensdamm u-bahn station, which is just a few stops from the venue, so nice and handy. nice hotel, friendly front desk, they were able to sort out an issue with the room safe immediately after notifying them about the issue (just needed new batteries). didn't eat there because the bar and restaurant was closed for the weekend for some reason, but there is a fridge in the lobby and snacks, so we could enjoy them at the small outdoor pool area. room was fine, even had a small balcony, dead handy for the nitecap and last cigarette of the night. good value for money, would stay again for sure.

Dear guest, thank you very much for your wonderful rating and your detailed comments. We always strive to ensure our guests have a great stay. See you soon. :-) Kind regards.

Worst customer service

Tripadvisor 评级 1.0/5

waynewD8795RX 经 TripAdvisor 认证的评论

Worst customer I have ever experience in my life. Due to unforeseen circumstances I can not make the reservation even though it is in a months time, I emailed & explained the sad situation & they completely just ignored it & wrote back saying we cannot do anything. I find this disgusting that they cannot have some decency to look into this further.

Dear Waynew, we are deeply shocked by your review, even though you were not at the hotel. You have booked a rate that cannot be changed or canceled free of charge. We discussed this with you as well. When booking, you can decide at any time in advance which rate and conditions you would like to book. There are different prices and conditions. In our modern times, all companies work with it, for example car rental companies or airlines. We would like to ask you to refrain from making such comments. It was your free decision and we can assure you, that you will be a good host. Best regards from Berlin

Overall OK stay. A good average.

Tripadvisor 评级 3.0/5

Rihaala 经 TripAdvisor 认证的评论

Being close to a metro stop, parking, and price were our main drivers to choose this hotel, and it lived up to all of them. Additionally, the staff was very nice and service oriented. The facilities themselves did though appear somewhat aged carpet at the room entrance was bulging, and bathroom light came on in 3 different tempi, as the mirror light was old. The one big turn-off was though that there was staining on the wall next to the toilet, which made the bathroom seem uncleaned, which there was no other indication for. Additionally, and old pet-peave of mine. We are the type of guests, who are happy to re-use our towels for more than one day. So, we always hang up the towels, but coming back into the room we are not able to see, whether our towels were replaced, beause they are neatly folded. -How does that align with the policy of not changing the towels?

Dear guest, thank you very much for your positive rating and your kind feedback. Please be assured that we have immediately contacted external housekeeping. The foreman sensitized the employees. We thank you for your valuable information, this is the only way we can continually improve our service. We wish you all the best and look forward to welcoming you again. Warm greetings from Berlin.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 571 评论 8.7/10 位置
  • 981 评论 4.1/10 房间
  • 753 评论 8.7/10 服务
  • 44 评论 3.8/10 上网
  • 529 评论 3.3/10 清洁度
  • 462 评论 8/10 早餐
  • 408 评论 4.5/10 舒适度
  • 337 评论 2.9/10 氛围

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