Mensagem informativa

Mercure Hotel Berlin City West 4 estrelas

Classificação clientes Avis 4.3/5 1.538 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

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Como funciona?
+ 23 Serviços

Extras do hotel

  • 119 quartos confortáveis

  • 8 salas modernas para reuniões de trabalho e eventos com luz natural

  • Aconchegante restaurante regional

  • Lindo terraço tranquilo com piscina externa

  • Fácil acesso ao transporte público, aeroporto BER e autoestrada

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629 berlin
alemanha

Tel: +493038030

Fax: (+49)30/3819403

Check-in a partir das 15h00

Check out até as 12h00

  • De avião

    Flughafen BER A 3 km / 1 milhas

  • De trem

    OSTBAHNHOF A 15 km / 9,32 milhas

  • De trem

    SPANDAU A 5 km / 3,11 milhas

  • De trem

    ZOOLOGISCHER GARTEN A 7 km / 4,38 milhas

GPS:52.536032, 13.273297

Serviços de hotéis

WEINLOUNGE

O moderno restaurante Weinlounge, com capacidade para 40 pessoas, tem ar-condicionado e abre diariamente das 12h às 22h30. O restaurante serve especialidades regionais, que você pode desfrutar em nosso no terraço no verão.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Café da manhã
    • Buffet
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 8 Salas de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 119 quartos
    • 2 quartos para pessoas com mobilidade reduzida
    • 21 quartos para famílias
    • 2 quartos contíguos
    • 119 quartos para não fumadores
    • 6 pisos
  • Idiomas falados no hotel
    • Francês
    • Inglês
    • Alemão
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • WIFI nas áreas comuns
    • WIFI no hotel
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Elevador para todos os andares
  • Instalações para check-in e check-out
    • Check-out tardio
  • Porter
    • Porter
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Ferro
    • Ferro de passar na recepção
  • Câmbio
    • Câmbio
Acesso à acomodação
  • Public parking places
    • No local
  • Parking place
    • Próximo da propriedade
Bem-estar
  • Piscina externa
    • Exterior
    • No local
  • Academia em 0,5 km
    • Próximo

Nossas acomodações

Os 119 quartos do 4 estrelas Mercure Hotel Berlin City West 4 têm ar-condicionado e acesso WIFI. Em nossos quartos Privilege, sua confortável cama fica em uma área de dormir separada. Se solicitado, as crianças podem ficar com você em um espaçoso quarto Family com duas áreas e uma porta comunicante. Um menor de 12 anos pode ficar em seu quarto gratuitamente. Seus animais de estimação também são bem-vindos no Mercure Berlin City West (custo adicional de EUR 15 por noite).

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 12

  • Tamanho máximo: 330

  • Capacidade máxima: 24 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Hotel Berlin City West

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

1.538 comentários

Classificação no TripAdvisor 4.0/5

629 comentários

Ridiculous fee added

Classificação TripAdvisor 4.0/5

andywaw69 Solo travel - 05/11/2019 Avaliação certificada TripAdvisor

The hotel is right at the entrance to the U7 underground station, which is good. However, I find the policy of extra fees appaling. The room was fully booked upfront online and when checking out I was asked a weird question what the nature of my visit to Berlin was (!). Does anyone has the right to ask me about it? What if I do not answer this question? And as it turned out, "Holiday/private/leisure/visiting friends/sightseeing" are the answers which mean you will have to pay extra EUR 3,18 for nothing. Does a private trip mean that I use the room EUR 3,18 "more" than on a business trip? Does the hotel want to punish those on "private" trips and tell them "Do not come to visit Berlin or you must pay extra"??? Ridiculous policy. Not coming to Berlin, next time I will choose places where I am not punished because I am not on a business trip.

Dear Guest, thank you for the rating. We would like to make a comment on your point with the City Tax. This tax has been required by law since 2014 and applies to all major German cities. The city tax, or tourist tax, is always payable directly to the hotel if a guest travels privately. Furthermore, the amount is to be paid at the end of the month completely to the city of Berlin. Sincerely, Stefanie Bobon - General Manager

Not a charming place, close to the airport and good value.

Classificação TripAdvisor 3.0/5

WooStockholm Friends getaway - 07/03/2019 Avaliação certificada TripAdvisor

The hotel is located close to the airport, very good when having an early flight. It is not a very charming place directly, our room was functional,it was proper. bed was averagely good. We found that staff were helpful. It is a good value.

Dear WooStockholm, thank you for your rating. I would like to pass on the positive feedback to our employees. Best regards Stefanie Bobon - General Manager.

OK - and that's it

Classificação TripAdvisor 3.0/5

EkoAneta Business - 23/01/2019 Avaliação certificada TripAdvisor

There is no wardrobe in the room. No Polish language tv channel, although there are many Polish guests in Berlin. In the dining room the seats (not chairs) destroyed, rubbed, nastily stitched with thick threads, like in a subordinate bar in the suburbs. Very nice and professional service, the hotel clean, but the standard certainly differs from that which should be assured in a 4-star hotel. Location perfect for those who came for fairs.

Dear Aneta, thank you for your stay and taking the time to rate our hotel. We are very sorry that you have not been satisfied on your visit. Your comments are very important for us to offer our guests a perfect service at all times. I have talked to the departements concerned so they can improve those service areas. We look forward to see you again. Best regards Stefanie Bobon General Manager

Convenient hotel to visit Siemens

Classificação TripAdvisor 5.0/5

hannuFi Business - 30/10/2017 Avaliação certificada TripAdvisor

I was visiting Wernerwerk and this hotel across the road was perfect. Comfortable bed, good bar, excellent breakfast. Even the metro stop next to the hotel. What else business traveler need from a hotel!

Dear Hannu, thank you very much for this excellent feedback. Have a good day and see you in BERLIN!! Best regards Stefanie Bobon General Manager

Pleasant stay in Berlin

Classificação TripAdvisor 4.0/5

Yan G Couples - 10/08/2015 Avaliação certificada TripAdvisor

Modern and clean Hôtel close to Berlin and Postam Excellent breakfast The swimming pool has not lot of sun and remains cool in Aygust Nice perssonel and shop arround open even late (until 22 pm) Easy to parck arround the hotel

Dear guest, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stefanie Bobon Resident Manager

Convenient for UBahn,clean,comfortable, great food.

Classificação TripAdvisor 5.0/5

Judy S Couples - 16/05/2015 Avaliação certificada TripAdvisor

Great hotel! Great food!! Hot bread rolls at breakfast & a machine to squeeze oranges for fresh juice. Evening meal..took a while to come but I took photo it was presented so beautifully...jacket potato made into a swan with foil! Bit out of the way for sightseeing...but UBahn very close. On negative side: no tea/coffee making in room, however on checking out, receptionist said we could have had coffee FOC if we had asked. This was not mentioned in room. Staff very friendly & efficient.

close to the Tegel airport but far away from anything interesting in the city of Berlin.

Classificação TripAdvisor 3.0/5

Zeljko1980 Business - 08/12/2014 Avaliação certificada TripAdvisor

Close to the Tegel airport but far away from anything interesting in the city of Berlin. Clean, decent size room. Nice breakfast But too expensive! 90 EUR for the room and extra 18 EUR for breakfast is too much for Berlin

Dated hotel

Classificação TripAdvisor 3.0/5

Leonard H Couples - 22/07/2014 Avaliação certificada TripAdvisor

I recently stayed 2 nights at this hotel. The staff was very friendly. The lobby area was modern, however the room looked tired and dated. The tub and shower facility looked antiquated, the towels were worn. Bad smell came from floor drain.The interior of the room was dull. The pillows were flat and the cover for the bed too small to cover two people.

Stay in Berlin

Classificação TripAdvisor 4.0/5

mmthampi Business - 21/07/2014 Avaliação certificada TripAdvisor

One of the good hotels around specially if you are working in Nokia/Siemens. Proximity to the U-bahn station is an added advantage. Staff is really helpful and always at your service. Breakfast is decent as well.

Surprisingly good

Classificação TripAdvisor 4.0/5

Ilze R Business - 27/05/2014 Avaliação certificada TripAdvisor

It was our first stay in a mercure hotel and we were pleasantly surprised. The food and wine in the restaurant was excellent. Compliments to the chefs. We will definitely come back again. Hope to see you soon!

At a Good Location

Classificação TripAdvisor 4.0/5

Ismailist Friends getaway - 22/05/2014 Avaliação certificada TripAdvisor

We were at berlin for a weekend trip. And this hotel covered all our expectations. Hotel is just a few steps to Underground Metro. Easy to go to the heart of Berlin. Very kind and helpful staff. Good Breakfast.

The necessary evil

Classificação TripAdvisor 2.0/5

abenard Business - 17/06/2013 Avaliação certificada TripAdvisor

Let starts with the welcoming comity. Very charming while speaking correct English with a speedy process. Arrive at my room and it is next to the elevator… Being a road warrior for the last 25+ years, I asked if it was possible to move to a further room. The answer kind of surprised me from Mercure hotel employees, we do not know how to do that sir, better ask our manager on Monday and it is Friday PM… Where the hell is the manager…? Cleanliness: To put it simply, need repaint, need new carpet and especially to get rid of the stink that take you when you exit the elevator. The room looks clean but there is bad odors emanating from the WC. I had to maintain the door closed at all time to reduce the smell in the entire room even with the window open. Location: As I was on business at Siemens next door the location was perfect. It is not downtown, but there is still ambient city noise to be expected. Room: I’m not sure where to start… Apart of the WC smell, no soap or any amenity supplied before my 4th day, and the fact that they claim to have AC rooms that doesn't work. Service: I still liked the staff even if the WE staff could do a room transfer, or room service was kind of missing. No complains there. I've seen worst. Value: For the price, I wouldn't stay there again. I would rather take the underground for an hour and be downtown… Sleep quality: The bed was very comfortable. So no complains there. Conclusion: Stay at this hotel only if you need to and have no other choice. I really love Mercure hotel chain and I was stunt at looking into how this hotel just doesn't reach Mercure hotel standard but still was able to run under the banner. This will unfortunately force me to start looking into other visitor comments before booking again with this chain.

Sleeping quaility is OK but the service is bad

Classificação TripAdvisor 3.0/5

sosonotgood Business - 09/04/2013 Avaliação certificada TripAdvisor

Although I made reservation with business package, wireless internet did not work at room. Front said "just sorry, but there are no problem" They did not let me know about breakfirst time, so I have to skip due to my early schedule. Only good thing is sleeping quaility.

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