圣保罗莫伦比诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 3,042 评论

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圣保罗莫伦比诺富特酒店 - Image 1
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R Ministro Nelson Hungria 577, Vila Tramontano, 05690050 圣保罗, 巴西

描述

酒店其他优惠

  • 在酒店的按摩房、游泳池和健身房放松身心

  • 16 岁以下儿童可免费与父母同住

  • 酒店设有 24 小时开放的停车场

  • 驱车 10 分钟即可抵达 Cidade Jardim 购物中心

  • 驱车 9 分钟即可抵达 Albert Einstein 医院

我们的客房

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酒店位置

圣保罗莫伦比诺富特酒店

R Ministro Nelson Hungria 577, Vila Tramontano
05690050 圣保罗
巴西

GPS:-23.61261, -46.70391

电话
传真 +55 11 97648-1340

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  3,042 评论

TripAdvisor 评级  4.5/5  2,603 评论

卓越奖 2024

住得不错

客户意见评级 3.5/5

Adams C. 商务住宿 - 所有已确认评论

早餐很丰富，水果品种很多，咖啡也很香浓。酸奶的品种更多一点就更好了。

Dear Adams, good morning. Thank you for your visit and message, it was a pleasure to welcome you here. We hope to see you again soon. Best Regards, Raphael de Santi Martini Gerente Geral/General Manager Novotel SP Morumbi

Nice employee

Tripadvisor 评级 5.0/5

海鑫 陈 经 TripAdvisor 认证的评论

Thank you so much for Kevin from the Front desk for solving my problem with the bills, it’s really sweet and nice! Hope to stay again! And also thanks for the help during my stay at the room with the cleaning lady(forget the name of her between 17th to 22th).

Thank you so much for your message. It was a great pleasure to welcome you at Novotel Morumbi. I'll share your comments with the entire team as an encouragement to consistently provide the best services for our guests. We hope to see you again soon. Best regards,

Disappointed

Tripadvisor 评级 2.0/5

Lothar M 经 TripAdvisor 认证的评论

My accommodations were quite cramped, with a very small room. The bathroom and shower are small, separate spaces. The main room, which I believe may have undergone recent renovations, was in decent condition, but the shower door track was filthy and had hair and black mold in it, giving the impression that it had never been cleaned. That I only had to spend two nights here makes me happy.

Dear Guest, Thank you for sharing your feedback regarding your stay. We apologize for the inconvenience you experienced with the size of your room and the cleanliness of the shower door track. Your comments are valuable to us as we continuously strive to improve our guest experience. We will address the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Please accept our sincere apologies for falling short of your expectations. If there is anything else we can do to make your future stays more comfortable, please do not hesitate to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience. Best regards, Vitor Santos Deputy Manager

Horrible experience since the start

Tripadvisor 评级 1.0/5

Mirelly R 经 TripAdvisor 认证的评论

I had a horrible experience since the beginning, I tried to talk to them a few times and when they finally answered me they were horrible, it felt like I was going to stay there for free. My flight got late to Frankfurt from Dublin so I missed the one to Brazil and I message them asking if they’d consider to not charge us as it was not our fault and sent them proof and also told them our next stop was in Santos and was with Novotel, they texted me saying they’d check it with booking, therefore booking was ok with not charging us as they’d undestand, but the hotel as they’re horrible, they’d never understand that. I’d never stay in this hotel again, horrible experience, horrible customer service and they’d never understand you if u r in a situation that u cant control. I’ll absolutely sue them.

Olá Mirelly, boa tarde. Obrigado pela sua mensagem, sinto muito por ter perdido seu voo e consequentemente a possibilidade de ficar hospedada em nosso hotel. Já fizemos a devolução do valor cobrado mesmo sendo garantida a cobrança do no show nas condições de compra da sua reserva. Eu e toda equipe desejamos uma excelente semana. Abraços!

服务满意

客户意见评级 4.5/5

匿名 商务住宿 - 所有已确认评论

服务满意， 氛围好

Dear Guojun, Thank you for your positive review. We are delighted to hear that you were satisfied with our service and enjoyed the pleasant atmosphere. We hope to welcome you back soon. Best regards Vitor Santos Deputy Manager

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其他网络用户评价我们的酒店

  • 461 评论 9.1/10 位置
  • 1,085 评论 7.7/10 房间
  • 1,443 评论 9/10 服务
  • 40 评论 5.6/10 上网
  • 579 评论 9.1/10 早餐
  • 575 评论 8.2/10 食物
  • 406 评论 8.6/10 清洁度
  • 368 评论 8.5/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。