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Novotel Brussels Airport 호텔 3성

고객 평점 4.2/5 11,246 리뷰

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  • 리워드 포인트를 사용할 수 있습니다.

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Novotel Brussels Airport
지도에서 보아라.
+ 21 서비스

호텔 추가 정보

  • Just 20 minutes from Brussels city centre

  • Modern, spacious and soundproof rooms

  • Delicious breakfast buffet, bar and restaurant

  • Meeting rooms, fitness centre and hammam

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

호텔 및 주변 지역 서비스

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

유료 서비스

서비스 및 이용 안내
  • 온라인 체크인
  • WIFI / 인터넷 접속
  • 주차
  • 장애인 시설
  • 애완동물 허용유료 서비스
  • 어린이용 실외 운동장
  • 100% 금연 호텔
  • 에어컨
  • 호텔에서 이용 가능한 언어
  • 24시간 리셉션 운영
  • 기념품 가게/신문 판매점
케이터링
  • 조식유료 서비스
  • 레스토랑 1개
  • 바 1개
  • 룸서비스
  • 스낵 및 음료수 자판기유료 서비스
레저 및 액티비티
  • 피트니스 센터
  • 어린이용 실외 운동장
비즈니스 서비스
  • 회의실 9개
  • Mac 컴퓨터 이용 웹 코너
  • 비즈니스 센터(직원 상주)
  • 복사/인쇄 서비스 이용 가능

호텔 위치

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831 diegem
belgium

전화: +3226200433

팩스: (+32)2/7213958

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • BRUXELLES NORD-BRUSSELS AIRPORT :  LEERLOOIERIJSTR

  • 비행기로

    ANTWERPEN DEURNE 46km / 28.75마일

  • 비행기로

    BRUXELLES NATIONAL 2km / 1마일

  • 비행기로

    LIEGE BIERSET 98km / 61.25마일

  • 차로

    ANTWERPEN / AMSTERDAM 4km / 2.5마일

  • 차로

    GENT / OOSTENDE 3km / 1.88마일

  • 차로

    NAMEN / LUXEMBOURG 8km / 5마일

  • 기차로

    ZAVENTEM 2.6km / 1.62마일

  • 기차로

    ZAVENTEM AIRPORT 2.6km / 1.63마일

GPS :50.8931, 4.4616

숙박

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with Double Bed

  • 최대 인원: 2
  • 면적: 최저 시작가 0 / 0 sq ft
  • Bathroom products

Superior Room with double bed and a sofa bed

  • 최대 인원: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed

  • 최대 인원: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed and 2 Sofas

  • 최대 인원: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
객실

레스토랑 & 바

FOODSQUARE

레스토랑 타입: 세계 각국의 요리

In line with local government recommendations we have closed the restaurant and bars in our hotels. We are providing grab and go options for guests.

런치

디너

WURLITZER BAR

비 계약 사진

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

디너

미팅 및 이벤트

미팅룸

  • 미팅룸: 9개

  • 최대 사이즈: 70

  • 최대 수용 인원: 50 명

  • 최대 연회 수용 인원: 40 명

자세히 보기


Novotel Brussels Airport 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.2/5

11,246 리뷰

tripadvisor

TripAdvisor 평가 4.0/5

1,751 리뷰

Bad surprise

트립어드바이저 평점 2.0/5

fredericverbist Business - 29/07/2020 TripAdvisor 인증 리뷰

Bad evaluation because they give me a room already with a customer inside the room ... And in the actual period this should not happen ! No feeling that I was welcome despite my Diamond level ...... really disappointing. !

Dear Frederic, Thank you for taking the time to share your review. We are very sorry your experience did not meet your expectations and completely understand your disappointment. We can only apologise for this regrettable error on our behalf and assure you that the health and well-being of our guests are always a top priority. We hope we have the pleasure of seeing you again on a future visit. Best wishes, Fred De Deken, General Manager

Unpleasant stay

트립어드바이저 평점 2.0/5

Passenger598086 Business - 23/07/2020 TripAdvisor 인증 리뷰

We ordered a superior premium room with double bed room and we got room # 408 which is a regular superior room. When we complaint about that, we has been told that the premium rooms are not available. In the room that we reserved was supposed to be equipped with a coffee / tea facility and a coffee machine. In the morning, at 04:00,I went down to the front desk and I asked to have 2 coffees. The lady from the front desk wanted to charge us 6 euros for the coffees!!! I told her that the coffee was supposed to be in the room and I don't understand why she want to charge me. Than she told me that she will me a favor by not charging me for the coffees. Furthermore, the shuttle to the airport was not available and I paid 35 euros for the taxi. I got a downgrade room instead of getting an upgrade room as Accor silver member.

Dear Guest, Thank you for taking the time to share your review regarding your recent stay. We are sorry we fell short in meeting your expectations and would like to offer you our sincere apologies. We regret that due to the new measures and procedures implemented in line with official guidelines, we ensure that all rooms are vacant 24 hours before the arrival of the next guest, and with a limited number of premium rooms we are regrettably not able to satisfy all requests. However, this could have been better explained to you at the time and we regret any inconvenience. We will also be reviewing our procedures with our reception team to ensure this situation does not arise again in the future. We regret that the shuttle service is not yet available, this is beyond our control and hope it will be reinstated shortly. Please accept our apologies once again and hope we may have the chance to welcome you back. Best regards, Fred De Deken, General Manager

Convenient Location but quite noisy

트립어드바이저 평점 3.0/5

drlw231 Business - 27/01/2020 TripAdvisor 인증 리뷰

Rooms are a little dated in comparison to other Hotels in this chain. Food was fine and check out was smooth. Had checked in online however my cc hadn't come through to my booking so had to resubmit it. Has always worked before from the app so didn't know why not here. Biggest issue with this hotel is that you will not sleep due to the proximity with the airport. Although I had requested a quiet room and I was facing the courtyard the DHL planes taking off from 1:30am & 5am will keep you awake. Nothing the Hotel can do about this but as I like my sleep I will not be back here.

Dear David, Thank you for taking the time to share this review of your recent stay. We are glad to know that you appreciated our convenient location. We regret any inconvenience however, we had no notification of any problems with our app, and we do now always check credit cards upon arrival for security reasons. We do regret any disturbance you experienced during your stay; please know that we have taken your concern into account for future improvements to our facilities. We hope to be able to welcome you back in the future. Kind regards, Fred De Deken, General Manager

Zaventem by night II

트립어드바이저 평점 3.0/5

marcohogenboom Business - 10/01/2020 TripAdvisor 인증 리뷰

Average stay at one of the first Novotels outside of France. good reception, no upgrade received (Gold status) so I ended up in an average room. Shower worked fine, quiet night (2 x double glazing). The bed had a bump in the middle and the overall comfort was even below average (to hard).

Dear Marco, Thank you for taking the time to share your review. We are pleased to hear that your enjoyed your quiet accommodation and the quality service you received from our reception team. However, we regret your bed was not to your liking. We would like to believe that we provide good quality for our guests’ comfort; unfortunately, we understand that due to personal preferences this is not always the case. Whilst we do try to provide our loyal guests with an upgrade whenever possible, it is dependant upon availability. We hope that we may have the pleasure of welcoming you back on a future trip. Best regards, Fred De Deken, General Manager

1st stay in 3 months

트립어드바이저 평점 3.0/5

StanBaldwin2015 Business - 08/12/2019 TripAdvisor 인증 리뷰

As always the reception staff are friendly and rooms are comfortable and its really good you can open the windows. However, the food has not improved, they still maintain 2 separate tiny menus, one of the bar and one for the restaurant, they both have about 18 starter/main courses of which 4 or 5 are the same plus some deserts. The Bar and Restaurant are 20 meters apart but you can't have the restaurant food in the bar, hence wanting a salad and there being only 1 I had to sit in the restaurant which has all the atmosphere of a morgue. Anyway I ordered the Caesar salad and bottle of water. Some bread rolls arrived without butter and when I asked the waiter seemed to be surprised, butter duly arrived. Then my salad arrived served in a nice looking bowl but its is far too deep, I am 1.82 metre tall but I struggled to eat from the bowl. However that was not the biggest challenge. The salad bowl was warm and the plate it was standing on was hot to the point I could hardly touch it. I called the waiter back and he seemed genuinely surprised this was problem. He wanted to explain it was just radiated heat from the plate, eventually he grudgingly offered to change the bowl. I then made the mistake of wanting so add some salt and pepper, the 2 grinders on my table were empty but so where those on the tables either side of me. I ended up walking around the restaurant looking for Salt and Pepper with the staff just looking on. This hotel has a proper kitchen but just doesn't want to use it. A disappointment and I will go back to staying elsewhere

Dear Guest, Thanks for taking the time to send us your review of your stay. We are glad that you had a pleasant stay with us; however, we wish it was completely satisfying. We are sorry for any inconvenience caused. We have taken note of all your remarks and passed it to the relevant department. Our team will contact you soon. Please accept our apologies. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

nice hotel but check the bill

트립어드바이저 평점 4.0/5

781willi Business - 06/11/2019 TripAdvisor 인증 리뷰

nice hotel. nice room which is very clean. Bath spaceful. Breakfast very good. A big selection. parking in my eyes too expensive but you do not have a chance to find near by a parking space where you pay nothing. when you book via Accor and you use your points than check the bill as in my case they forgot to take away that money. I discover only half day later. However they gave back the money without any discussion.

Dear 781Willi, Thank you for taking the time to review your stay with us. We would like to take this opportunity to thank you for your kind words. Our hotel aims to provide an enjoyable experience for all our guests and we are delighted that we were able to meet your expectations. We regret that you found our secure parking pricey and will take note of the comments. We apologize for any misunderstanding regarding charges, but glad to see the issue was resolved immediately, we will work to ensure it is not repeated. Once again, thank you for highlighting our comfortable rooms and delicious breakfast. We look forward to welcoming you again. All the best. Fred De Deken, General Manager

Ideal park, sleep & fly

트립어드바이저 평점 5.0/5

OlivierD332 Family - 03/11/2019 TripAdvisor 인증 리뷰

Close to the airport and now sharing a larger shuttle bus with the Crown Plaza, the Novotel got even better as a park, sleep & fly option. Also, the parking is now free for 15 days (used to be 7) and therefore attractive during holiday period. I stayed in a renovated ground floor room with bathroom doors opening towards the bedroom. There is a bath and shower, the room is large enough for 2 adults and 2 children (sleepsofa). Great price/quality offering!

Dear Guest, Thank you for such a positive review. It is rewarding for us to know that our location was ideal for you. Thank you for your kind mention of our parking facility and our bathroom facility. We are happy that you found our prices to be competitive. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

More attention to waste of energy could be addressed.

트립어드바이저 평점 4.0/5

Katherine H Solo travel - 24/09/2019 TripAdvisor 인증 리뷰

I found several lights on in my room when I arrived around 9pm. Your amenities are also wasteful. Other hotels have gel and shampoo dispensers in the shower. The coffee was not complete and one of the nights I stayed there was no water in the fridge. Attention to detail of room items could be better, but really no complaints.

Dear Katherine, Thanks for taking the time to share your opinions about your stay at our hotel. We are very sorry to hear that several things throughout your stay did not meet your expectations. We do our best to remain as economical and organic as possible. We have Fairtrade beauty products available, as an example, and we are always open to suggestions on how we might further improve your next visit. Please do not hesitate to ask us for any items or replenishments you need in your room. We're here to help. We hope to welcome you back. Kind regards Fred De Deken, General Manager

Review Augsut 2019

트립어드바이저 평점 4.0/5

SvJ26 Business - 02/09/2019 TripAdvisor 인증 리뷰

Very friendly personnel, with nice and clean rooms and good beds. Also the Bar is nice/very good to drink. Location is close to the several offices and 1,5 up to 2 km from Zaventem centre, so you can easily walk this. For improvement: Evening diner (quality/taste/..) and parking spot for cars too narrow for each car. As also not logical structured.

Dear Guest, Thank you for taking the time to share your valuable review. Our team members enjoyed catering to your needs as much as you enjoyed your stay. Thank you for highlighting our high standards. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. Your kind words on our location would definitely benefit our readers. We are sorry for any inconvenience caused. Regarding the food, we have passed your remarks to the relevant department. Regarding the parking, we have taken note of your comments. We hope to welcome you back. Best wishes, Fred De Deken, General Manager

One night stopover

트립어드바이저 평점 4.0/5

RiyadhDC Family - 02/09/2019 TripAdvisor 인증 리뷰

Excellent choice to be close to the airport for one night stopover. also you can reach the restaurants / supermarket in the lovely and quiet neighborhood. friendly staff & good breakfast. paying parking is available.

Dear Riyadhdc, Thank you for the fine review of your stay at Novotel Brussels Airport, Diegem Our team is delighted that you had such a pleasant stay with us. We appreciate your kind words which encourage us to continue to maintain the high standards of service we set ourselves. Thank you for mentioning some of our location's attractions and a fantastic breakfast! We all hope that we will have the pleasure of welcoming you again. With kind regards, Fred De Deken, General Manager

I loved this hotel, the staff were fantastic and friendly, the facilities are great, bedrooms very good, I asked for an

트립어드바이저 평점 5.0/5

Susiespoon Business - 01/09/2019 TripAdvisor 인증 리뷰

I loved this hotel, the staff were fantastic and friendly, the facilities are great, bedrooms very good, I asked for an iron and ironing board which was brought to our room within 5 minutes even though the staff were very busy. There is a restaurant and a bar, which I am afraid we didn't get the chance to use, however we did get some food from the good choice on offer in the chiller cabinets near reception. We had a good nights sleep, couldn’t have been better :)

Dear Susiespoon, Thank you for posting this lovely feedback. We appreciate your feedback about our team members who work hard to ensure that we deliver the best service and always meet your expectations. This encourages us to constantly improve our services and performance. The entire team look forward to welcoming you back again in the future. Best regards, Fred De Deken, General Manager

불친절함

고객 평점 1.5/5

익명 가족 - 10/08/2019 전체(All) 통지 확인

직원 불친절

안녕하세요 저희 호텔에 대해 리뷰 남겨주셔서 감사합니다. 먼저 저희 직원때문에 불편함을 느끼게 해드려 죄송합니다. 다음부턴 이런일이 일어나지 않도록 더욱 조심하겠습니다. 여행 즐거우셨길 바랍니다. 감사합니다. Fred De Deken, General Manager

Could be so much better.

트립어드바이저 평점 3.0/5

RGatLN Family - 03/08/2019 TripAdvisor 인증 리뷰

Our family of four stayed one night before a long haul flight overseas. Our check in was efficient, but there was no mention of a welcome drink which is normally offered to Accor members. We were invited to use the restaurant and after a long day of travel eating in sounded good. However service at the restaurant was abrupt and indifferent. We waited some time at the entrance to be greeted. When we asked about the menu, it was pushed across the counter at us, and then the attendant left us to serve a gentleman waiting behind us. Not knowing what to do, we sat down at a table and waited. After 10 minutes, no one greeted us, but 3 attendants walked past many times without any acknowledgement. We did see the gentleman who had been waiting behind us was seated and had already been served with a drink. With such inconsistency in the service quality, we left, and went for dinner elsewhere outside the hotel. In the room the minibar seemed incomplete with only one bottle of water for four guests. Otherwise the facilities hotel are quite good, the rooms are quiet despite being so close to the airport. However there is so much potential for a better experience with some work needed on the level of customer service offered. We have had much better service experiences in other Accor hotels. We won't return to this Novotel.

Dear Guest, Thank you for taking the time to share your review. We are sorry for any inconvenience caused during your stay with us. We would like to let you know that welcome drinks are standard for LeClub members as soon as you have reached silver status. Regarding the restaurant, we have taken note of all your remarks and passed it to the relevant department. Please accept our apologies. Regarding the water bottle, we would like to let you know that a bottle of water is decided by the brand to offer 1 bottle per stay per room. However, we have passed your comments to the brand manager. Despite the bitter experience, we hope to welcome you back. Best wishes, Fred De Deken, General Manager

Nice room, pillows to soft

트립어드바이저 평점 3.0/5

Mark D Business - 01/07/2019 TripAdvisor 인증 리뷰

Room had separate toilet from the bathroom and extra door separating "hallway" with access to toilet and bedroom with en-suite bathroom... Breakfast options limited though reasonable, with high-light of fresh orange juice. There were only very soft pillows together with a firm mattress, not an ideal combination.

Dear Mark, Thank you for sharing feedback in regards to your recent visit. We are grateful to hear that you appreciated the layout of your room and accommodations. We like to think that our buffet-style breakfast provides plenty of options, but are always welcome to suggestions to improve. We encourage guests to notify us of any issue during their stay and will most certainly consider your comments in regards to pillow choice closely while improving. Your comfort is our top priority and we hope to have the opportunity to welcome you again in the future. We look forward to your return visit. Kindest regards, Fred De Deken, General Manager

깔끔하고 자그마한 호텔

고객 평점 3.5/5

Dongwook G. 비즈니스 - 25/06/2019 전체(All) 통지 확인

공항 무료 셔틀이 2~30분 간격으로 있어서 가장 좋았습니다. 조식 뷔페 메뉴도 다양하고 먹을 만해요. 다만 화장실이 변기와 세면대가 다른 곳에 있어서 불편했습니다.

안녕하세요 동욱님 저희 Novotel Brussels Airport 호텔에 대해 리뷰 남겨주셔서 감사합니다. 화장실의 구조에 대해 불편함을 느끼게 해드려 죄송합니다. 하지만 저희 호텔의 무료 셔틀 서비스에 대해 만족하셔서 저희도 기쁩니다. 호텔 레스토랑의 조식도 입에 맞으셨다니 다행입니다. 지내시는동안 다른 큰 불편함을 없으셨길 바랍니다. Diegem 여행 즐거우셨길 바라면서 리뷰 감사합니다. Fred De Deken, General Manager

Regular Business Trip

트립어드바이저 평점 2.0/5

StanBaldwin2015 Business - 31/03/2019 TripAdvisor 인증 리뷰

I stay very regularly and I am always amazed how this hotel manages to achieve such a below standard offering for food in the evenings. Until this week they had a standard but unexceptional food menu which was the same in the bar and restaurant. However they have split the menu into 2 separate menus, one for the bar and one for the restaurant. Each menus has approximately only 11 items although 2 or 3 are duplicated between them but the really special part of their customer service is you can’t order the restaurant menus in the bar which is about 20 metres away, however you can have it for room service. The worst part is this week I paid over €500 for 3 nights b&b, it is a rip off, and far worse than the Novotels nearby such as Mechelen, Leuven or even into Brussels. All of which are cheaper and have far better food The staff are excellent, but again ihotel repeatedly I am left feeling Accor should downgrade this to an Ibis.

Dear Stan, Thank you for taking the time to share your review. We appreciate you taking the time to provide us with such honest feedback of your stay which helps us to identify areas for improvement. We are sorry you were not entirely satisfied with your dining options, we have taken note and this will be passed to the relevant department. We thank you for your mention of our excellent team, they will be pleased to know they met your expectations. We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Kind regards, Fred De Deken, General Manager

Urgent help needed at the bar and restaurant

트립어드바이저 평점 2.0/5

Adventure14011887046 Friends getaway - 25/03/2019 TripAdvisor 인증 리뷰

The restaurant service is terrible. Slow servers, not polite, grumpy, making jokes among themselves, disrespectful. I guess there is no need to tell Accor about it, it is same since a while. Even though the hotel is clean and room typical for Novotel, it is sad to have such a third class services at the restaurant and bar. The good thing is that Crowne Plaza is doing a good job at that about 250 m away. Embarrassing, really.

Dear Adventure14011887046, Thank you for your review. We owe it to ourselves to provide quality services to our guests as your satisfaction is one of our top priorities and we would like to thank you for bringing this matter to our attention. Please be assured that your comments have been duly noted amd that we will be using your review to carry out corrective training with our team members. We hope to welcome you back for a more pleasant stay in the future. Kind regards, Fred De Deken, General Manager

Gym not working

트립어드바이저 평점 3.0/5

marianot783 Business - 04/03/2019 TripAdvisor 인증 리뷰

I've choosed the hotel because of the location (next to the airport, but also becasue it claims to have a Gym... but unfortunatelly it was Out of service during my stay.- next time, before booking I'll call first.-

Hi marianot783. Thank you for taking the time to give your opinion about your recent stay. We sincerely apologise you were unable to make full use of our gym facilities which are at present closed due to some technical issues. Our technical team are currently working on this and we hope to have the area ready for use very soon. We look forward to seeing you again in the future. Best regards, Fred De Deken, General Manager

Lack of interest in solving their clients' problems

트립어드바이저 평점 2.0/5

carlobI4902DV Business - 22/01/2019 TripAdvisor 인증 리뷰

I am a Novotel golden card holder and asked the reception to have my trousers ironed which is a standard practice in every Novotel and the answers that I can do that by myself and they would supply me with the iron ( a chinese one , by the way ) . This is a hotel for transit passengers and not for regular clients . I attended the Novotel for 30 years so I know what I am talking about .

Dear Guest, Thank you for taking the time to share your review. We are sorry for any inconvenience caused during your stay with us. We would like to let you know that we do have external laundry service at disposal. Kindly note that clothes that are brought to reception before 10 AM, are returned next day the latest around 10 AM. We have iron boards and irons at disposal for our guests. Eventually, during the day, we can ask housekeeping to give help, but we assure you this is not a standard Novotel service. Despite the bitter experience, we hope to welcome you back. Best wishes, Fred De Deken, General Manager

Very good location and transfer to Airport

트립어드바이저 평점 4.0/5

Vincent C Couples - 01/01/2019 TripAdvisor 인증 리뷰

Very good location and transfer to Airport, stay one night, leave your car for 8, nice deal. I recommend superior rooms, situated at the gardenside of the hotel. Fine breakfast buffet. No nonsence check in, staff very friendly.

Dear Vincent, Thank you for such a positive review. We are glad that you had a pleasant stay at the Hotel Novotel Brussels Airport. Thank you for appreciating our location, our breakfast and our team. We are delighted to hear that you appreciated our convenient location which is ideal for those travelling to and from the airport, with a free shuttle service if needed. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. Our team members always go out of their way to ensure they deliver the best service possible. We are pleased that the room met your met your expectations and that you had a smooth check-in. We are happy that all the facilities were to your satisfaction. We look forward to welcoming you back. We wish you happy holidays and a happy new year. Best wishes, Fred De Deken, General Manager

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