Mercure Vichy Thermalia Hotel bintang 4

Confortable reception, good sized room, clean, parking on premises. Only critical remark: I have now experienced already in two Mercure hotels that instead of a normal sized desk a much smaller substitue is provided, which do not find practical.

Was afraid of being disappointed, not as bad as reviews said Is it old ? Yes . Does it need refreshments ? Definitely . But it is clean , bedding is good , bathroom was more than ok , in fact they only need to redo the floors ( no more carpets ) and the walls Staff is friendly and helpful, breakfast very good , had a good stay and will come back here ! Was not pleased that I had to pay 9.5€ for parking , was not mentioned when I booked

The hotel is centrally located in Vichy. The hotel really needs a refurbishment both inside and out. The rooms have a dull 70's style and the carpets are badly stained in several places giving an extremely distasteful impression. The breakfast is insipid with dry cold cut meat and no fresh bread. You don't feel very welcome. That this hotel is classed as a 4 star hotel is a mystery. Fortunately not all Mercure hotels are like this. No, we will not get back to this hotel again

Checked in, went to room, realised it was a standard room and went to reception, told I was mistaken and that I had ordered a standard room either way privilege rooms all taken. Receptionist, knowing, offered me a coffee machine to placate me. On payment still payed full price of privilege room. Air conditioning does not work and the room was stifling unless window open, difficult to regulate with any success. Room small and bathroom minute. Pillows were crap. Dinner was good and wine purchased was reasonable if slightly overpriced. Breakfast was good and choices reasonable except no gluten-free breads, cooked food well prepared unlike other Mercure establishments. Staff mostly very helpful and friendly. I feel that I was shabbily treated without apology or rate reduction.

Hotel needs refurbishing, feels old and weary. Carpets and room cleanliness is dubious - they changed room, it was a bit better. Glad it was only one night. On a more positive note, the staff is good.