Novotel Mulhouse Bâle Fribourg 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 758 件のレビュー

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Rue des Cévennes, 68390 SAUSHEIM, フランス

説明

ホテルのその他の情報

  • Comfortable rooms with free WIFI

  • Close to the A36/A35, the German/Swiss borders and the Alsace wine route

  • Ideal rooms for families

  • Free, secure and closed car park with electric charging stations

  • Close to 3 borders: France, Switzerland, and Germany. Fast access to the highway

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ホテル所在地

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390 SAUSHEIM
フランス

GPS:47.780174, 7.387598

電話番号

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

L ATELIER - BRASSERIE MAISON

A modern interpretation of the traditional brasserie. Lively at all times of day, offering gourmet, simple, seasonal and quality cuisine, in a relaxed atmosphere.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  758 件のレビュー

トリップアドバイザーの評価  3.3/5  710 件のレビュー

How on earth did this hotel get 4 stars!

トリップアドバイザーの評価 1.0/5

Phill S トリップアドバイザー認証口コミ

This Novotel is not up to the standard of previous Novotel’s we have stayed in. On arriving at the hotel we had to wait for over 10 minutes whilst the receptionist dealt with the person in front, there was an older couple who came in behind us who had to go find somewhere to sit down as it looked like the husband was going to collapse . On entering the room we discovered that there was only one glass in the bathroom and one robe and one pair of slippers, on complaining we were told to wait and there would get a glass robe and slippers so we had to wait on reception for these, were we wrong to expect sorry I shall get these brought straight to your room, when we explained that we didn’t think the room was made up for 2 people because of these missing things we got told well it’s a big bed it’s a 2 person room. The room whilst clean reflected the whole standard of the hotel the toilet looked like it had been painted in the dark . The hotel hallways had places where there had obviously been water damage causing the paper to bubble up badly and this had just been painted over. There was a children’s play area right by the stairs which nearly caused several accidents with children playing with toys on the bottom of the stair. Around 6 we went to the bar for a drink, hubby ordered a draft beer and I ordered a lemoncello cocktail, well just our luck the barrel ran out and we had to wait for them to change it, we were then brought 2 beers no lemoncello on complaining we were told I thought your wife said she would have the same. The evening meal was just as bad I ordered the fried salmon, well when it arrived it looked and tasted like it had been cremated, we were so tired by now and fed up with the whole hotel that I didn’t bother to complain, on paying the bill we were not asked for our room number so had to pay in cash and on looking at the receipt later found that neither our name or room number were on the receipt so now I have write to the hotel chain and get the loyalty points for the meal credited to our account. Sunday we decided to just have a bar snack of cold meats and cheese and a drink, on arriving at the bar we were told the restaurant was closed but we could have a pizza, I expect there was a take away somewhere. Well we didn’t bother we went back to the room and googled local places to eat on a Sunday , then walked up the road to a brilliant Chinese buffet that I can’t recommend enough. Overall I would say avoid this Novotel there are cheaper hotels near by which can’t be any worse in standards and attitude, after all if you are going to close you restaurant on a Sunday don’t advertise that it is open on your website and if you do at least have the decency to put a notice in reception the day before saying the restaurant will be closed the following evening.

Dear Mister, Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Morgane - Hotel manager

Good overnight to Italy

トリップアドバイザーの評価 3.0/5

Sue77777 Couples - トリップアドバイザー認証口コミ

Good overnight stop en route to Italy . Easy to find from the main roads . Plenty of free parking and electric hook ups going in for about three cars The hotel is typical Novotel decor outside and inside Although it needed a bit of TLC , not so sure the interior decor is right for a 4* , it looked like it had been boarded up following damage !!!! The restaurant menu was limiting but adequate and a fair price . We opted for breakfast which was ample, a mixture of the usual cereal and continental meats . There was bacon and scrambled eggs but sadly cold . But it was there. Good choice of hot drinks too The room was fine all be it tired . Comfy bed and a good shower . Nice clean towels . Honestly feel it isn’t a 4* and it is over priced but that’s the world we live in now for travel . Overall it’s the friendly staff that make this hotel .

Dear Sue, thank you for your feedback. We are happy to read that the room, restaurant and our staff was at the height of your expectations. Regarding the interior decor, it is a bias. It makes the restaurant and lobby more modern and warm than before. More than half of our rooms are under renovation, we hope that the new decoration will be to your taste. Best regards,

Pros & Cons

トリップアドバイザーの評価 3.0/5

31natashag ファミリー - トリップアドバイザー認証口コミ

Not sure what people expect for their money these days but overall we had a good stay. We paid last minute €103 euros for 2 adults and 2 children with access to a swimming pool. Pros *Good quiet location (we used as a stopover to Switzerland) *Okay swimming pool for the kids to take a quick dip. Sunloungers available. *Games such as ping pong, large connect 4, footballs, badminton, boules etc and a nice green area next to the pool to play. We had great fun with the kids. *Toddler corner with large lego bricks, books and games near the bar area (great for watching the kids while enjoying a drink) *nice breakfast - (but not sure it’s worth the €15 price tag). Xx an air in or outdoors *nice outdoor seating in garden area *ice cold water dispenser to fill water bottles Cons *No air con. We stayed when it was 30degrees with only 1 small fan. *Could only open window a little as we were on ground floor with small children. Needless to say we didn’t sleep well. *Food in main restaurant wasn’t great and around €18/€23 per person. Limited menu for dinner - steak tartare, burger, steak, sausage & mash, swordfish, a salad. I had the burger and my partner had the steak. My burger was tasteless. Didn’t rate the steak - so they not season their food here? *kids menu is €13 and consists of a main and dessert. Again, not great quality for the price. Moral of the story here - try and eat before you arrive or check out the local Italian restaurants nearby. *drinks are EXPENSIVE! €9/10 a pint and €4.5 for a Coca Cola! Rooms: *are designed in a ‘retro’ style but I must say our room was really clean, 8” *no chipped furniture, no stains on carpets or walls etc. *Fluffy towels and clean bedding *kettle and some hot beverages available in room but no tea. *Bathroom looked new (although in a dated style) so no complaints here really. *Bed was comfy enough for 1 night. Check in is very Informal, it’s a laptop at a desk in the foyer - this seems to bother some people?! All in all the main thing that let it down for me was the main meal, not good quality and overpriced. It’s too hot during summer months so take an extra fan or your own air con unit.

Thank you to taking time to share your stay with you. I'll share your review with my team to work and progress about our quality. We'll start your renovations in few month for all rooms and the machinery of fresh air. She sould be more powerful. We hope to welcome you for a next stay in our area. I wish you a nice day. Mathieu M.

Just okay really

トリップアドバイザーの評価 3.0/5

AnsieLondon Couples - トリップアドバイザー認証口コミ

The location of this hotel is good for driving further south in France towards Switzerland- the border is only 35 km away. The staff are a mixed bunch, some friendly, others less so (reception was the latter). The restaurant was fine, if a little overpriced, and breakfast was varied enough. The bed was comfortable, but the big issue in the rooms is the lack of air conditioning. There is a dial in the room but a notice states it is centrally controlled ie not on at all. There is a fan in the room, but that just moves hot air around. I would probably not stay again as there seem to be numerous options in the nearby area.

Very poor stay

トリップアドバイザーの評価 1.0/5

171benoitr ビジネス - トリップアドバイザー認証口コミ

In the room 30 degrees. Have no aircon just a small fan. In the restaurant no menu just a buffet (can not take one platter, have to take the whole buffet). I use to stay in Novotel but this one is the worst of all. Don’t go there

との提携 TripAdvisor

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