Novotel Mâcon North Highway du Soleil bintang 4

We had two prpobelms with this Novotel. Firstly dinner in the Chez Mimi Brasserie. We were directed to a QR code on the table for the menu. No problems with QR codes, used them all through Covid and use them at work. QR offered menus in French and English. Picked English - showed 1 Page . Chose Pasta option with ham and a white sauce. A Cold bowl of luke-warm pasta arrived, with watery white sauce, virtuallly tasteless. Three slices of ham, cold enough to have just come straight out of the fridge. Would have been nice with a salad. I had assumed pasta with white sauce and ham would have been some sort of carbonara. I wanted to eat with my wife, not after her, so assuming this was the best a Novotel could do I ate it. Requested dessert and a paper menu was delivered. This was the French version, desserts on page 2, and more main courses. Checked QR code and FR menu had two pages, EN only 1. mentioned it to waiter. He wasn't aware and said he would mention it to head office, but as he forgot to bring our coffees I doubt he will remember. After an averae meal went to bed. Room to the usual standard. At first bed seemed ok but had a terrible night's sleep. Bottom sheet was not big enough for the mattress and came untucked. Under it was a mattress protector (I understand why) but made of a very plasticky material. This was sticky and rustled whenever I moved. Couldn't sleep properly from about 04:00 to 06:00. We picked Macon and this hotel as it was about midway on our drive from UK to our destination in Italy. Won't be staying there on the return trip.

Here is an explanatory summary of pros and cons that we have experienced: Pros: next to the motorway A6, family-friendly, playgrounds for kids inside, pool, restaurant with terrace, large and very nice park also with playground for kids, a lot of secure parking spaces. Cons: NEVER book a room starting with a 3.. ! (see my video), unless you like spiders , dirt, and rotten furniture. Receiption often not available on the phone, spoke French only and was impolite (if not rude), WiFi PW not found in the room also no details on when to leave, WiFi PW received by receiptionist not correct. Although Classic room had all that a 4*NEEDS, furniture more like in the 80th/90th. Not enough waiters/service members for the gastronomy, no information whatsoever in the bar e.g. no prices anywhere or what drinks available. 0,5l Heineken at 8,- € !!!!! There is certainly more potential for improvement by increasing and better training the staff and more than the basics are there. But the building looks partly almost rotten. A lot more to report but this nightmare is wiped out in my memory.

Stayed for one night. Can't fault the hotel or the food provided. Normally coach travel food is bland as the hotel is subject to budget constraints. We liked the small menu card that was provided (nice touch) . The soup was delicious and the second course of fish was equally as good Breakfast as normal in all the hotels on our trip was excellent. Once again, the staff worked very hard to please our group

Fine for overnight stay. Good breakfast, evening meal less so. Staff generally pleasant and sorted out our room change quickly after explaining problem with wash basin. Hotel rooms looking a bit ‘tired’.

The overall stay improved after our first impressions. Good sized bedrooms, good breakfast. The hotel public areas are run down, the hotel is quite noisy and had a funny smell. But comfy rooms and good a breakfast so we were satisfied with our stay