Dear Ms K., Thank you very much for your wonderful feedback. We are delighted that you enjoyed your dinner, breakfast and stay with us, and that our reception team made your communication so easy and pleasant. We will also be happy to share your kind words with our reception and restaurant teams. We hope to welcome you and your family again soon! Warm regards, Patricia Perrigault Guest Experience Manager

Dear Ms S., Thank you for taking the time to share such detailed feedback. We are pleased that you found the bed comfortable and enjoyed our breakfast. We are truly sorry that the overall atmosphere, cleanliness and condition of the hotel did not meet your expectations, particularly the experience in the bar area. Your comments have been noted and will be shared with the relevant teams. We appreciate your honest feedback and hope we may have the opportunity to offer you a more positive experience in the future. Warm regards, Patricia Perrigault Guest Experience Manager

Dear Ute, Thank you for taking the time to share your feedback following your family stay, as well as for your loyalty to the ALL Accor program. We are truly sorry to hear that your experience at Novotel Reims Tinqueux did not meet your expectations, particularly regarding the quality and value of the room compared to your previous stays within the Accor group. We understand your disappointment, as our goal is to provide a distinct, comfortable, and elevated experience for all our guests. Your remarks regarding the room condition and cleanliness have been shared directly with our management and housekeeping teams to help us focus on necessary improvements and maintain our brand standards. We appreciate your honest feedback and hope to have the opportunity to regain your trust within the Accor family in the future. Best regards, The Novotel Reims Tinqueux Team

Dear Helga, Thank you very much for your perfect 100/100 rating and for your loyalty to the ALL Accor program! We are delighted that Novotel Reims Tinqueux was the ideal stopover for your family trip. It is wonderful to hear that you appreciated the warm welcome at reception and breakfast, our family-friendly facilities (rooms, pool, and play area), as well as our water dispenser for refilling your bottles. We are also glad that our location provided easy and quick access to the center of Reims. We look forward to welcoming you and your family back on your next journey through France! Best regards, The Novotel Reims Tinqueux Team

Dear Thomas, Thank you very much for taking the time to share your feedback following your family stay with us, as well as for your loyalty to the ALL Accor program! We are delighted that you enjoyed our spacious grounds and that our receptionists made such a positive and welcoming impression during your arrival and departure. Your kind words will be happily shared with the team. We also take good note of your comments regarding the room size and decor. We are continuously working on updating and refreshing our spaces to ensure maximum comfort for our guests, especially when traveling with family. We look forward to welcoming you and your family back to Novotel Reims Tinqueux on your next trip to the region! Best regards, The Novotel Reims Tinqueux Team

Bonjour Madame H., Merci d'avoir pris le temps de partager votre retour d'expérience suite à votre escale en famille parmi nous. Nous sommes heureux que notre établissement ait constitué une étape pratique pour votre voyage. Nous prenons également bien note de vos remarques concernant nos espaces extérieurs, la piscine et le petit-déjeuner afin de continuer à améliorer la qualité de nos prestations. Au plaisir de vous accueillir de nouveau au Novotel Reims Tinqueux lors d'un prochain passage dans la région. Bien cordialement, L'équipe du Novotel Reims Tinqueux

Dear Mr. W., Thank you for taking the time to share your feedback following your family stay with us. We are delighted to hear that you enjoyed our hotel, our pool, and the friendliness of our staff overall. We also take good note of your constructive remarks regarding the wait times and organization at the bar and restaurant, as well as the bed size and Wi-Fi speed. Your comments are very valuable to us as we work on improving the efficiency and fluidity of our food and beverage service. We hope to have the opportunity to welcome you and your family back for an even better experience in the future. Best regards, The Novotel Reims Tinqueux Team

Bonjour Madame SASS, Merci d'avoir pris le temps de partager votre avis suite à votre séjour en famille. Nous sommes ravis que vous ayez apprécié notre petit-déjeuner ainsi que l'efficacité de nos équipes. Nous prenons bien note de vos remarques concernant l'entretien du jardin et la disposition des sanitaires. Le message a été transmis à notre équipe afin d'assurer un suivi plus rigoureux des espaces extérieurs. Au plaisir de vous accueillir de nouveau au Novotel Reims Tinqueux ! Bien cordialement, L'équipe du Novotel Reims Tinqueux

Dear Mr. SCHNEIDER, Thank you very much for taking the time to share your feedback following your stay with us. We are thrilled to read that your visit was perfect in every way, from the cleanliness of your modern room and our swimming pool to the quality of our restaurant and our convenient location. We will gladly pass along your compliments to our reception team and to the young man with red hair at the restaurant, who will be delighted to know he contributed to making your stay so enjoyable. We look forward to welcoming you back to Novotel Reims Tinqueux on your next trip to France! Best regards, The Novotel Reims Tinqueux Team

Dear Christian R. O., Thank you for your review and for taking the time to share detailed feedback about your family stay. We are delighted that you enjoyed our convenient location, the refreshing pool, and our newly landscaped garden with its bar area, as well as the room and breakfast. However, we sincerely apologize for the shortcomings you experienced during dinner. Neither the quality of the food (dry fish, burnt burger buns) nor the lack of attentive service reflects our standards. We deeply regret that our team did not inform you about the daily specials or the children's menu. Your comments have been shared directly with our kitchen and restaurant management to ensure these issues are corrected immediately. We hope to have the pleasure of welcoming you back on a future trip to provide you with a seamless dining experience. Best regards, The Novotel Reims Tinqueux Team

Dear Meike V., Thank you so much for this perfect 100/100 rating! We are delighted to hear that you had such a wonderful family stay with us and that you enjoyed our friendly service, modern rooms, and lovely outdoor area. We look forward to welcoming you and your family back to Novotel Reims Tinqueux! Best regards, The Novotel Reims Tinqueux Team

Dear German H., Thank you very much for your 90/100 rating and for your loyalty as an ALL Classic member! We are delighted that you enjoyed your stay with friends, our location for exploring Reims and the Champagne region, as well as our pool and large parking area. We also take good note of your suggestion regarding our bar opening hours. Feedback like yours helps us continuously improve our service. We hope to have the pleasure of welcoming you back to Novotel Reims Tinqueux on your next trip! Best regards, The Novotel Reims Tinqueux Team

Hello Volker H., Thank you for your feedback. We are glad to hear that our hotel was overall super for a short stop with your child. We note your remark regarding the incident with a team member and will remain attentive to ensure smooth interactions for all our guests. We hope to welcome you and your family back next time! Best regards, The Novotel Reims Tinqueux Team

Hello Martin D. G., Thank you for sharing your excellent review following your family stay. We are delighted that our hotel was ideal for your stopover and that you enjoyed our quiet rooms, the pool, and the warm welcome from our team. We look forward to welcoming you and your family back to Novotel Reims Tinqueux! Best regards, The Novotel Reims Tinqueux Team

Hello Joachim H., Thank you for taking the time to share your review following your stay as a couple. We are delighted to hear that you had a pleasant stay and that your expectations were fully met regarding our clean rooms, warm welcome, and smooth check-in/check-out. It is also great to know you appreciated the fresh fruit salad! However, we have well noted your feedback regarding the breakfast buffet. We understand your disappointment about the lack of traditional baguette and the limited selection of cold cuts, and we will share this with our catering team to improve our offerings. We hope to welcome you back to Novotel Reims Tinqueux for an even better experience next time! Best regards, The Novotel Reims Tinqueux Team

Hello Julio M., Thank you for taking the time to share your feedback, although we sincerely regret that your stay did not meet your expectations. We would like to apologize for the frustration caused by the location of your room and the refusal you encountered. To provide some context, your stay lasted 4 days, during which the hotel was fully booked almost every night. It was therefore unfortunately impossible for us to change your room due to the lack of availability. Please be assured that if an alternative had been possible, we would have gladly made the change. Furthermore, we would like to mention that the rooms located at the end of the building are actually part of our superior categories, offering a more modern and higher-quality comfort than those closer to the reception. We also take good note of your comment regarding the carpet stains so that our housekeeping team can schedule a deep cleaning promptly. We hope you will not remain on this negative note and that we will have the opportunity to welcome you back under better conditions. Best regards, The Novotel Reims Tinqueux Team

Hello Johan V., Thank you for sharing your feedback following your stay with us! We are delighted to hear that you found our hotel to be a great choice for a stopover ("Tolles Hotel für die Zwischenübernachtung") and that our location is ideal for your journeys to or from Paris, Disneyland, or the South of France. It is also wonderful to see such high and consistent ratings across all our services, including our sustainability efforts. We hope to welcome you and your partner back to Novotel Reims Tinqueux on your next trip! Best regards, The Novotel Reims Tinqueux Team

Hello Janne W., Thank you so much for this perfect 100/100 rating and for your wonderful feedback! We are absolutely delighted that you and your family had a great stay ("Super Aufenthalt") and found our hotel to offer excellent value for money. It is fantastic to hear that you enjoyed our beautiful grounds, the good food, and our local Champagne selection at attractive prices, as well as the cleanliness and comfort of our spacious rooms. We are also proud that our sustainability efforts met your expectations so fully. We look forward to welcoming you and your family back to Novotel Reims Tinqueux on your next trip to the Champagne region! Best regards, The Novotel Reims Tinqueux Team

Hello Sabine K., Thank you for sharing your experience with us! We are delighted that you enjoyed our convenient location near the A4, our large parking lot, and our garden area with the pool. It is also wonderful to hear that you appreciated our rich breakfast featuring local products. However, we are very sorry for the pressure you felt during breakfast around 9:00 AM, as well as the oversights regarding the replenishment of soap and clean glasses in your room. Your feedback has been shared with our restaurant and housekeeping teams to ensure we maintain a relaxing and seamless experience for our guests until the very end of their stay. We hope to have the pleasure of welcoming you back for an even better experience in the future! Best regards, The Novotel Reims Tinqueux Team