Novotel Orléans Chemins Sologne-Demeures Campagne 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 927 件のレビュー

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2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, フランス

説明

ホテルのその他の情報

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel is Green Key certified

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客室 1

ホテル所在地

Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
フランス

GPS:47.814475, 1.928791

電話番号
ファックス +33 2 38 69 24 04

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Country house - restaurant

This is the gourmet address which will make your taste buds tingle! The menu, meticulously designed by the "Maître Restaurateur" chef, highlights regional delicacies for you to discover or rediscover.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  927 件のレビュー

トリップアドバイザーの評価  3.7/5  961 件のレビュー

the room is okay, but the novotel/accor experience isn't

トリップアドバイザーの評価 2.0/5

Arne C トリップアドバイザー認証口コミ

No air con as advertised, cold food and rowdy kids

トリップアドバイザーの評価 1.0/5

natashamE7829WC トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your experience. Our rooms are equipped with a central air system that delivers cooled air — it differs from individual air conditioning but remains effective in maintaining a comfortable temperature in most conditions. We understand your expectations, especially when traveling with a baby, and we regret that it fell short during your stay. We also noticed an incorrect mention of "air conditioning" on our Tripadvisor page, which we have since corrected to avoid future confusion — thank you for indirectly helping us improve clarity. Regarding the room service delay, please accept our apologies. This does not reflect our usual standards, and we’re taking steps to prevent such situations in the future. As for the noise, we are attentive to maintaining a calm atmosphere, even during busy family periods, and I’m sorry that your rest was disturbed despite our vigilance. We hope to regain your trust on a future stay. Kind regards, Kevin General Manager

Best avoided

トリップアドバイザーの評価 2.0/5

PerTheCat Couples - トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your detailed feedback. I’m truly sorry to hear that your experience did not meet your expectations. Regarding the in-room fitness equipment, these were initially intended as a thoughtful addition for guests wishing to maintain their wellness routine in the comfort of their room. That said, we completely understand your point of view, and we will make a point on those items to avoid compromising space and comfort. I also sincerely regret the inconvenience caused by the safe. We will ensure that all team members receive proper training to handle such situations promptly and efficiently in the future. As for dinner, I’m truly sorry that it did not meet your expectations. This is surprising to us, as the vast majority of our guests give very positive feedback, and our restaurant is proudly certified with the “Maître Restaurateur” label, which guarantees fresh and seasonal products. We would be grateful if you could share more details about what went wrong, so we can better understand and address the issue. Thank you again for your comments, they are essential in helping us improve. I hope we may have the opportunity to offer you a much more satisfying experience in the future. Best regards,

Ok for a night but more like a Travelodge

トリップアドバイザーの評価 3.0/5

JayneHTB Friends getaway - トリップアドバイザー認証口コミ

Dear Jayne, Thank you for taking the time to share your experience with us. We are pleased to hear that you found the room comfortable and quiet, and that you enjoyed the breakfast and the friendliness of our team. We understand your comments regarding certain aspects of the decor and room layout. While the hotel has been renovated, we acknowledge that some elements, such as the ceilings, have not yet been fully modernized, and we are considering improvements to make everything more cohesive and enjoyable. Regarding your restaurant experience, we apologize for the confusion with the menu and appreciate that you were able to enjoy a personalized dish due to your health. We will certainly take your feedback into account to improve the coordination of our services. Lastly, although our hotel is located outside of the city center, we aim to provide a peaceful and pleasant environment with plenty of facilities like our park, pool, and playground to ensure our guests feel at home. We hope to have the opportunity to welcome you again for a smoother and more enjoyable stay. Best regards, Kevin General Manager

Two stars for a comfy bed and that's about it - keep driving!

トリップアドバイザーの評価 2.0/5

Chris S トリップアドバイザー認証口コミ

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations and does not reflect the standards we strive for at our hotel. I appreciate your kind words about the comfortable beds, but I regret that the dated decor and overall service fell short. We recognize that our hotel is older, and it was built in two phases, which does explain the layout with long corridors and the location of the elevator. We are actively working on improvements to enhance our guests' experience. I'm sorry to hear about your experience in the bar and restaurant as well. The lack of staff presence, along with the limited dining options you encountered, is not acceptable. We pride ourselves on providing quality meals, and I regret that the food did not meet your expectations. We are currently reviewing our menu offerings to ensure that we can provide better choices and ensure timely service during busy hours. Regarding the coffee-making facilities in the rooms, I understand your frustration. Our initiative to reduce single-use items is part of our commitment to sustainability, but we want to balance that with guest comfort as we offer a voucher for a coffee at our bar. Your feedback will be taken into account as we evaluate this decision moving forward. Please be assured that your comments have been shared. We value your feedback as it helps us identify areas for improvement. I hope you will consider giving us another chance in the future so we can provide you with the quality experience you expect and deserve. Thank you once again for your feedback. Warm regards, Kevin General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。