Novotel Orléans Chemins Sologne-Demeures Campagne 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 931 件のレビュー

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2 rue Honoré de Balzac, ORLEANS Cedex, 45071 ORLEANS, France

説明

ホテルのその他の情報

  • In the heart of the tourist wealth of the region, in a country house atmosphere

  • Gourmet breakfast made with local products

  • Free access to activities: tennis, petanque, basketball, games room, bike rental...

  • Restaurant combining local and seasonal products, label Maitre Restaurateur

  • Our hotel is Green Key certified

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ホテル所在地

Novotel Orléans Chemins Sologne-Demeures Campagne

2 rue Honoré de Balzac, ORLEANS Cedex
45071 ORLEANS
France

GPS:47.814475, 1.928791

電話番号
ファックス +33 2 38 69 24 04

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Country house - restaurant

This is the gourmet address which will make your taste buds tingle! The menu, meticulously designed by the "Maître Restaurateur" chef, highlights regional delicacies for you to discover or rediscover.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  931 件のレビュー

トリップアドバイザーの評価  3.5/5  946 件のレビュー

Two stars for a comfy bed and that's about it - keep driving!

トリップアドバイザーの評価 2.0/5

Chris S トリップアドバイザー認証口コミ

Novotel can, and do elsewhere, so much better. Comfortable beds, dated decor and that is about as good as it got. We stayed twice, outbound and homeward, should have cancelled the second stay and booked elsewhere but inertia kicked in. Checking in, there is no reception desk, just a high narrow table with the staff member really struggling on a mobile phone app to get us booked in. Pure pretensiousness, what's wrong with a proper desk, full sized computer screen that the staff can work much faster on. We got there in the end, and went to our rooms down the end of the longest hotel corridor I have ever been in, our rooms must have been in a different postcode! Bizarrely the only lift up to the next floor was also at the far end of this corridor. Settle in and back to the bar for a beer, or a wait at the bar for the absent barman to appear - 6:30 pm - drinks time you'd think. Once a queue started forming, I had a word with the receptionist about calling someone, she cannot have missed seeing the queue but I suppose 'it wasn't her job to do the bar'. First stay there was only a buffet dinner available. One hot choice only - chicken in cream sauce - haricots vert and new potatoes the only veg. There may once have been a hot flan or quiche, but there were only crumbs on a tray which remained that way for the rest of the service (we sat down at 8pm). I missed the last chicken breast and a full 10 minutes wait earnt me a leg joint. How the kitchen manages to cook chicken through but leave it tough, stringy and clinging to the bone for all it's worth, I don't know. They managed the same feat on our return trip when the a la carte was back, that time with thighs in a truly awful dish with lentils cooked with had to be a vegetable stock cube. Breakfast was a hit and miss affair. Breads and croissants a few cold cuts, cheese etc. Hot food was scrambled eggs, bacon swimming in grease and what looked like last night's potatoes. The eggs were out and only two sorry pieces of bacon when we got down at 8:30am. It took another ten minutes for the staff to even notice the shortage and start to remedy it. This place showed all the signs of having NO-ONE ACTUALLY IN CHARGE. Not in the front of house and certainly not in the restaurant at dinner or breakfast. It was just an unsupervised bunch of youngsters, most of them no doubt doing their best. Oh and they have removed cofee making from the rooms ' to protect the environment' or some such nonsense. Some idiot accountant in head office no doubt patting themself on the back at the money saved. I can't remember having to write such a scathing review but this place deserves it.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to hear that your experience did not meet your expectations and does not reflect the standards we strive for at our hotel. I appreciate your kind words about the comfortable beds, but I regret that the dated decor and overall service fell short. We recognize that our hotel is older, and it was built in two phases, which does explain the layout with long corridors and the location of the elevator. We are actively working on improvements to enhance our guests' experience. I'm sorry to hear about your experience in the bar and restaurant as well. The lack of staff presence, along with the limited dining options you encountered, is not acceptable. We pride ourselves on providing quality meals, and I regret that the food did not meet your expectations. We are currently reviewing our menu offerings to ensure that we can provide better choices and ensure timely service during busy hours. Regarding the coffee-making facilities in the rooms, I understand your frustration. Our initiative to reduce single-use items is part of our commitment to sustainability, but we want to balance that with guest comfort as we offer a voucher for a coffee at our bar. Your feedback will be taken into account as we evaluate this decision moving forward. Please be assured that your comments have been shared. We value your feedback as it helps us identify areas for improvement. I hope you will consider giving us another chance in the future so we can provide you with the quality experience you expect and deserve. Thank you once again for your feedback. Warm regards, Kevin General Manager

Shadow of its former self

トリップアドバイザーの評価 3.0/5

William81170 Couples - トリップアドバイザー認証口コミ

A disorganised chaos on arrival, tried to take payment for a pre-paid stay, and absent bar service. Poor menu for veggies.

Dear William, Thank you for sharing your feedback. I’m truly sorry to hear about the difficulties you encountered during your stay. The disorganization you experienced upon arrival may have been due to the high volume of guests during the peak season. We understand how this can affect the overall experience and will work on improving our processes to manage such situations better. Regarding the payment issue, I apologize for the confusion. It was indeed an error, and we would have promptly addressed it by issuing a refund if needed. I also regret to hear that our menu did not meet your expectations, particularly for vegetarian options. We are aware of this and are in the process of updating our menu to offer a wider variety of choices starting in September. Thank you for bringing these matters to our attention. We hope to have the chance to provide you with a more seamless experience on your next visit. Best regards, Kevin Assistant Manager

Barefoot and naked people at reception

トリップアドバイザーの評価 3.0/5

Maya M Couples - トリップアドバイザー認証口コミ

All the people wear swimsuits and are barefoot at the reception, I felt almost like being at a beach. Flip flops and shorts at dinner are the usual attire. You are requested to keep the cutlery used for the starter for the main course. It is not acceptable to be decently dressed for dinner among barefoot companies.

Dear Maya, Thank you for sharing your feedback with us. We understand your concern regarding the attire of other guests in the restaurant and common areas. While we don't impose a strict dress code at our restaurant, we do require guests to wear footwear for safety reasons. Given that our hotel features a pool, it's common for guests to come in wearing swimsuits and casual attire, especially during the summer months. We strive to maintain a relaxed and welcoming atmosphere for all our guests. We appreciate your understanding and hope to welcome you back for another visit. Best regards, Kevin / Deputy Manager

Appalling vile food served to.our coach party .complete and utter insult

トリップアドバイザーの評価 1.0/5

mo i トリップアドバイザー認証口コミ

Part of coach trip returning from Italy 6th October We were expecting a set 3 course meal after a long day travelling Starter was a mug, half filled with beige soup and hard as rocks stale bread crusts. At bottom of mug looked like raw egg yolk Main was a brown leg of chicken with mash flavoured with gravy Dessert was cheesecake Vegetarian passengers said later they were served raw white fish (they were fish eaters) Utter chaos at breakfast. Not small hot selection and I was unable to locate a tea bag. Staff kept well out of view though some people had to chase them up when mugs ran out Our coach drivers said they took photos and are lodging an official complaint about hotel, via their head office I am over 60 and this is one of worst hotels I've stayed in Rooms were fine but food at evening meal would probably infringe some people s humans rights I do have photo evidence but as phone saved these in heic format I cannot upload them at the moment

As you can expect from a Novotel

トリップアドバイザーの評価 4.0/5

jglaw Couples - トリップアドバイザー認証口コミ

Efficient Novotel close to the highway and good for a stopover. Excellent and friendly staff. We got an upgrade room on the second floor with bathrobes, slippers, expresso machine, plenty of towels, etc.. As usual in Accor hotels the bedding was excellent. We had a good dinner and buffet breakfast. Small swimming pool in the garden, free outdoor parking.

との提携 TripAdvisor

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  • 195 件のレビュー 3/10 お値打ち度

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