Novotel Orléans St Jean de Braye 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 994 件のレビュー

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145 Avenue de Verdun, 45800 SAINT JEAN DE BRAYE, フランス

説明

ホテルのその他の情報

  • Lina Restaurant

  • 8 minutes from the A10/A19 highways

  • Heated outdoor swimming pool with terrace

  • 250m² of renovated lounges

  • Free private car park

当ホテルの客室

ホテル所在地

Novotel Orléans St Jean de Braye

145 Avenue de Verdun
45800 SAINT JEAN DE BRAYE
フランス

GPS:47.922455, 1.988765

電話番号
ファックス +33 2 38 84 66 61

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

LINA RESTAURANT

Come and discover our GourmetBar, where Italy takes center stage. Our chef offers home-cooked dishes as well as a selection of burgers. Simple and authentic cuisine in a relaxing and stylish setting.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.4/5  994 件のレビュー

トリップアドバイザーの評価  3.7/5  839 件のレビュー

More expensive than Michelin and lacked the service

トリップアドバイザーの評価 3.0/5

Harriett_Grace ファミリー - トリップアドバイザー認証口コミ

We have been coming for the past 3 years or so as it is a better quality of dog friendly hotel. Unfortunately the restaurant has never been what they think. Service takes forever & is expensive for what it is. I asked for a porn star martini which came after a long while and we paid there and then. Another member of staff came a while later and asked me to pay for my drink, i explained I had and he wanted to argue that I hadn’t. He then came back with change a while later 😂 no sorry .. missed things we had asked for and delayed in getting menus for dessert. Baring in mind we went to A MICHELIN restaurant the previous day, 4 people with a bottle of wine, 3 cocktails and 3 course with coffee was €35 more .. wow. Food is alright. The shining star is the waitress with the black bobbed hair, she is always smiley and offered the dogs water and mopped around us. She should be noticed for how lovely she is!

Mixed visit- could be better

トリップアドバイザーの評価 3.0/5

Inspire11585061512 ファミリー - トリップアドバイザー認証口コミ

Stayed for two nights with our two toddlers. Check in was really poor. A french man before us in the line was shouting at the receptionist who was then visibly upset which meant she did not give us much information. A later rncounter with reception was also poor- they only give pool towels to adults so I am not sure what we were supposed to use on our children? Room was great and spacious although it took three hours to get a cot including a visit to the room from a receptionist! Pool was good and nice addition of a bouncy castle. Prices in bar are high but same in all novotels. We didnt eat in the hotel as we were not impressed with bar staffs attitude, opted to eat in italian next door which was great. Parking was plentiful and close to tram stops to get into orleans.

Dear, Thank you for taking the time to share your feedback following your two-night stay with us. We are delighted to hear that you enjoyed the size and comfort of your room, the swimming pool, as well as the children’s facilities such as the bouncy castle, and that you found our parking and access to public transport to Orléans convenient. However, we are truly sorry to learn that your experience at the reception and the bar did not meet your expectations. We have taken note of your comments regarding the welcome you received, the delay in providing a baby cot, as well as the availability of pool towels for children. These points will be reviewed with our teams in order to improve the quality of our services and ensure a more pleasant experience in the future. We sincerely hope to have the opportunity to regain your trust and to welcome you back on a future visit to the region. Kind regards,

Enjoyable visit

トリップアドバイザーの評価 4.0/5

Adrian H ファミリー - トリップアドバイザー認証口コミ

We had a very enjoyable stay on our journey southwards, the room was clean and the swimming was a good place to relax after a day of travelling. The staff were friendly, helpful, and professional We eat in the restaurant and had an enjoyable evening meal and breakfast.

Dear Guest, Thank you very much for your kind feedback. We’re delighted to hear that you had an enjoyable stay during your journey south. It's great to know you appreciated the clean room, the relaxing swim, and the friendly and professional service from our team. We’re also pleased that you enjoyed your evening meal and breakfast in our restaurant. We hope to have the pleasure of welcoming you back on a future visit! Warm regards, Novotel Orléans Saint Jean de Braye

Quitet, specious and even a pool!

トリップアドバイザーの評価 4.0/5

MaxMeij トリップアドバイザー認証口コミ

Great beds, specious rooms and easy to reach from the motorways. Keep in mind the location is on the east side of Orleans. Comfy beds, bath, shower, tea/coffee facilities, minibar with complementary spring water. Perfect beds. Even a pool in the garden. Though surround by a few roads, the site itself is quiet. We slept with open windows. Restaurant is conveniënt but seems a bit overprices. Though it is a bit furter from the nort soutn Motorways, we liked this site better than the Accor hotels in other Orleans suburbs such as Saran.

Dear Max, We are pleased to hear you enjoyed your stay with us and we are looking forward to welcoming you again soon. Warmest Regards

Terrible communication !

トリップアドバイザーの評価 1.0/5

nigel w トリップアドバイザー認証口コミ

I booked this hotel for my wife and I for 29th of April so we could attend a nearby car show . Unfortunately three days before my wife was admitted to hospital . The booking was non refundable , but given the circumstances , I thought a voucher for a future stay might be possible . On the Saturday morning I rang the hotel to inform them that we wouldn't be coming and a very helpful member of staff informed me a voucher /credit may be possible . I would have to speak to the general manager , but being a weekend and a public holiday on the Monday ... could we ring back Tuesday . We did this to be yold he was in a meeting . Could we ring back in two hours . We rang back in three . Still in a meeting (? ) We were asked our full details so he could ring us back . A week later .. absolutley nothing !. I've tried to message them but it takes you to the main company website . So I messaged them .... nothing ! Put a post on their facebook page ... nothing . Not the first time I've had a bad experience with Novotel . Six years ago I booked the one near Montlucon after a four hour drive to attend a big camping show. After returning to the hotel at 10pm on a Saturday night we were told the bar was shut .....due to lack of staff to man it (!!) I'm afraid that's it ... will never consider a Novotel again .. and I'm 148 Euros out of pocket !

Dear Mr. PLOD NIGEL, We thank you for your review. I'm sorry to hear that there was a health problem with your wife before your stay in our hotel, I hope everything is better now. I didn't receive any information regarding your issue, could you please send us an email to the GM adress : h1075-gm@accor.com. I think we can try to find an understanding because it is an exceptionnal reason. Looking forward to your mail. Best regards, Bernardo MENDES Front Office Manager

との提携 TripAdvisor

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