Novotel Amboise bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 1.110 ulasan

Novotel Amboise - Image 1
Novotel Amboise - Image 2
Novotel Amboise - Image 3
Novotel Amboise - Image 4
17 rue des Sablonnières, 37400 AMBOISE, Prancis

Deskripsi

Keistimewaan hotel

  • In the heart of the Châteaux de la Loire

  • Outdoor swimming pool set in landscaped parkland with views of the Château d'Amboise

  • Charging station for your electric car

  • 24.9 miles (40 km) from Beauval and 6.2 miles (10 km) from the Château de Chenonceau

  • Free enclosed private car park

Akomodasi kami

Lokasi hotel

Novotel Amboise

17 rue des Sablonnières
37400 AMBOISE
Prancis

GPS:47.397624, 0.990145

Telepon
Fax +33 2 47 30 40 76

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

NOVOTEL CAFE

Novotel Café welcomes you in a friendly ambience with tasty French cuisine. Room with A/C and view of the swimming pool and Château d'Amboise. Kid's menu, bar menu and dishes to eat here or in your room.

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Peringkat ALL  4.6/5  1.110 ulasan

Peringkat TripAdvisor  3.8/5  1.348 ulasan

Unprofessional Staff at the restaurant Ruined My Evening

Catatan Tripadvisor 4.0/5

asmaa k Bisnis - Ulasan TripAdvisor tersertifikasi

It’s the only Accor hotel above 4 stars in the area. The rooms are clean, the second floor was recently renovated, and the surroundings are beautiful. The reception staff — especially Jonathan — are welcoming, professional, and make you feel at ease. Unfortunately, tonight was very disappointing. After returning from dinner at the only restaurant nearby, I went to the lobby bar for a drink while waiting for the restaurant to open at 7 PM. I was among the first to arrive, but they initially refused to seat me because I didn’t have a reservation. I explained that I was staying at the hotel and had been waiting in the lobby — and that I couldn’t just go elsewhere since the hotel is in the middle of nature. They told me to wait until 7:45 PM. I asked why, since the restaurant was empty, and they said they were expecting a group. I replied that yes, they may be expecting a group — but I am just one person. How can you deny a single guest just because you expect a group later? Eventually, the manager allowed me to stay — but by then I already felt unwelcome and disappointed. Then things got worse. A staff member named Emma tried to seat me far from where I wanted to sit. When I asked for a table clearly meant for two, she insisted it was for the group and said in French: “On va pas faire tout un plat” — which is basically “Stop making a scene.” I was shocked. How can someone working in hospitality speak this way to a guest? I left and spoke with Jonathan at reception. He agreed this was unacceptable. The manager later changed his attitude, so I went back to the restaurant — but my evening was already ruined. I ate without appetite, genuinely worried that this same staff member might spit in my food. And the restaurant? It was never full — not when I arrived, not while I was eating, not even when I left. Please see photos attached. Yesterday, the bartender with the beard served me tea in a dirty teapot. Tonight, I was also given a dirty meat knife and had to ask for a clean one. For me, these two people (Emma and the bartender) seemed particularly unprofessional and unfriendly. The rest of the staff behaved well and were kind, which made this experience even more disappointing. This felt not just unprofessional but also like discrimination or close-mindedness. It completely ruined what should have been a relaxing evening. As a Platinum Accor member, just a few points away from Diamond, this experience was even more disheartening. I truly hope management takes this seriously and ensures proper training so that loyal guests like me feel valued and respected.

Bonjour Nous vous remercions d’avoir pris le temps de partager votre expérience détaillée au Novotel Amboise. Nous sommes ravis que vous ayez apprécié la propreté et le confort des chambres, le cadre magnifique et l’accueil chaleureux de notre équipe, notamment Jonathan. Nous sommes cependant sincèrement désolés pour les désagréments rencontrés au restaurant et au bar. Votre description des situations, du refus initial au ressenti face à certains de nos collaborateurs, est prise très au sérieux. Ce type d’expérience ne correspond en aucun cas aux standards de service que nous nous efforçons d’offrir, et nous comprenons parfaitement votre frustration, d’autant plus en tant que membre Platinum Accor fidèle. Soyez assuré que vos remarques seront transmises à la direction et à l’ensemble de nos équipes pour renforcer la formation et l’attention portée à chaque client, afin que ce type de situation ne se reproduise pas. Nous espérons avoir la chance de vous accueillir à nouveau et de vous offrir une expérience à la hauteur de vos attentes et de votre fidélité. Bien cordialement, L’équipe du Novotel Amboise

Coach tour accommodation

Catatan Tripadvisor 4.0/5

keith c Friends getaway - Ulasan TripAdvisor tersertifikasi

Stayed 5 nights at the Novatel hotel on a coach tour visiting attractions in the area our party had our own area for all our meals this was separate from the hotels main restaurant that would have given our tour operator a good deal helping keep the cost of the tour down. The rooms were comfortable and quiet complementary tea or coffee flat screen TV the staff were friendly and helpful the hotel provides all our needs outside area had a swimming pool Tennis courts a golf putting area in need of some TLC a selection of children's games in reception area and a pool table. We enjoyed our stay.

Dear Guest, Thank you for sharing your positive experience during your recent stay with us. We are pleased to hear that you found your accommodation comfortable and enjoyed the amenities our hotel offers, including the swimming pool and recreational areas. It is gratifying to know that our dedicated staff contributed to making your visit enjoyable, and we appreciate your kind words about their friendliness and helpfulness. We value your feedback regarding the golf putting area, and we will take it into consideration as we continue to enhance our facilities. Your satisfaction is important to us, and we are glad that you enjoyed the arrangements made for your group during meal times. Thank you once again for your review, and we hope to welcome you back to Novotel Amboise in the future. Best regards, Novotel Ambois

Satisfied

Catatan Tripadvisor 5.0/5

Expedition285204 Keluarga - Ulasan TripAdvisor tersertifikasi

Very nice hotel clean and staff is very nice. Amazing veiw from the breakfast area. Request a room with a view on the chateau and city. Breakfast is good several options. 20 min walk to the center better have a car. Overall we ha d a good experience and. We would come back

Dear Customer, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the cleanliness of our hotel and the friendliness of our staff. It is wonderful that you appreciated the view from our breakfast area and found our breakfast options satisfactory. We look forward to welcoming you back for another enjoyable experience. Best regards, Novotel Amboise

Nice looking hotel but cheap. Staff even want 50 cents for an envelope

Catatan Tripadvisor 3.0/5

alsupremo Ulasan TripAdvisor tersertifikasi

Hotel is out of town, up on a hill overlooking the town but you would need a car. Safe didn't work. Had to wait a long time for restaurant service and the meal was not the best. Breakfast served up rock hard potatoes left over from dinner and the rest was cold. Again service bad as was breakfast. Nice pool if you had time to use it.

Comfortable stay

Catatan Tripadvisor 5.0/5

Sandi112 Ulasan TripAdvisor tersertifikasi

Hotel was selected by Trafalgar as part of a northern France tour. Room satisfactory and was able to sleep well. There is not enough lifts so had to go down with stairs or wait a while but used lift to go up. Water is provided in the corridors where you can fill up your water bottle from the dispenser at the end of the corridor. Breakfast which is a buffet was satisfactory. Hotel is somewhat distant from the nearest convenience store or bar. There is a pool at the hotel which appeared popular given the warm days experienced. Staff were polite and courteous.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 270 ulasan 8.7/10 Lokasi
  • 529 ulasan 7.6/10 Kamar
  • 556 ulasan 9.3/10 Pelayanan
  • 10 ulasan 4.6/10 Internet
  • 229 ulasan 8.1/10 Sarapan
  • 144 ulasan 8.3/10 Kebersihan
  • 9 ulasan 8.9/10 Kebugaran/olah raga

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.