Novotel Massy Palaiseau 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.027 görüş

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Novotel Massy Palaiseau - Image 1
Novotel Massy Palaiseau - Image 2
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Novotel Massy Palaiseau - Image 4
18.20 Avenue Emile Baudot, 91120 PALAISEAU, Fransa

Açıklama

Otel ekstraları

  • O'Verde Restaurant and Bar with Contemporary Design

  • 7 meeting rooms with natural light

  • 10 minutes walk from the conference centre of Paris Saclay

  • Large private outdoor 150-space parking lot with charging stations for electric cars.

  • Outdoor swimming pool and large terrace in a green setting.

Konaklama olanaklarımız

Otelin konumu

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120 PALAISEAU
Fransa

GPS:48.719146, 2.263697

Telefon
Faks +33 1 64 47 17 80

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

O'Verde

Enjoy an unforgettable culinary experience in a cozy and friendly atmosphere, around culinary themes inspired by the flavors of the world.

Rezervasyon yaptir

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.027 görüş

TripAdvisor Derecesi  3.6/5  583 görüş

An ill managed hotel

Tripadvisor puanı 2.0/5

Karlkoreander TripAdvisor onaylı yorum

Why two points? Because the room did have a bed, and I do not want to judge overly harshly. This is where the good news ends, however. This hotel seems to be a quite ill-managed place. I offer some examples: first of all, and unacceptably for a hotel in a high-tech park basically in the capital of France, the person welcoming me spoke no English. This made everything that followed extremely complicated. Then, due to a travel mishap, I landed at Charles de Gaulle Airport instead of the nearby Orly Airport. I therefore arrived late and very hungry (as all shops at the airport were already closed). There was nothing the person at the front desk could do about it. There was no vending machine; he had no chocolate or even just something small to offer. In the end, I ordered food via Uber Eats, which took forever, obviously. The next morning, just a few hours later, I was woken up when two hotel employees came into my room, speaking very loudly and not even knocking on the door. Even without them coming in, I would have woken up, as they were so loud. I could continue with this list, but I think this already shows quite impressively where this is going. My recommendation is to avoid this hotel.

Dear Karlkoreander, Thank you for taking the time to share your feedback. We are truly sorry to learn that your stay did not meet your expectations and we appreciate you bringing these matters to our attention. First of all, please accept our sincere apologies for the language barrier you encountered at check-in. This situation does not reflect our usual standards, as the majority of our front desk team speaks several languages, including English, French, Spanish, and German. We regret that this was not the case during your arrival. Regarding your late arrival, we fully understand your frustration after a long journey. However, we would like to clarify that our restaurant’s closing hours are clearly communicated on all our booking platforms as well as on the Accor website. Unfortunately, outside of these hours, our team was not able to provide additional food service beyond what had already been offered, and we regret that we could not do more at that time. Finally, we are deeply sorry for the disturbance caused the following morning when our staff entered your room without knocking and spoke loudly. This is absolutely not acceptable and has been reported to the relevant department so that appropriate measures can be taken to prevent this from happening again. Your comments are valuable to us and help us improve our services. We truly hope to have the opportunity to welcome you again and provide you with the level of service our guests are entitled to expect. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Avoid this hotel if possible.

Tripadvisor puanı 1.0/5

Devu1120 TripAdvisor onaylı yorum

Highly unfriendly staff. They will only talk if you are talking about money which gets add up to their income, anything else, is like talking to a wall. Unless you are from a cold region, you will suffer in Novotel messy, they don't have heating system in their room. It's in a area where you will get nothing.no medical supplies if you fall sick cause of cold or needs some hygiene products. Make sure, you have a personal vehicle or willing to spend good on taxi as it's really away from metro n bus station to walk in cold. Basically avoid this place if possible.There are better options in sane price range

Dear Devanshi, We are sincerely sorry to learn that your stay at our property did not meet your expectations. Your comment regarding our staff particularly surprised us, as we consistently receive excellent feedback highlighting the professionalism, friendliness, and helpfulness of our entire team. In order to better understand your experience, we would appreciate it if you could kindly provide us with more details regarding the situation you encountered. Regarding the heating, we would like to clarify that all our rooms are equipped with an individually adjustable heating system, allowing guests to set the temperature according to their personal comfort. In the event of a technical issue, our team is always available to intervene promptly, provided the matter is brought to our attention during your stay. Concerning medications, we are legally not permitted to provide them to our guests. However, a pharmacy is located approximately a 10-minute walk from the hotel. In addition, a Carrefour supermarket is only a 4-minute walk away for any hygiene products or daily necessities. We understand that transportation may feel inconvenient without a personal vehicle. That said, the hotel’s location and distances to public transportation are clearly stated on all our booking platforms. Several bus lines serve the area, and the RER train station is located approximately 800 meters from the hotel. We truly value guest feedback as it helps us continuously improve our services, and we hope to have the opportunity to welcome you again and provide you with an experience more in line with your expectations. Kind regards, Aline Perissé Sales & Commercial Assistant Manager

Avis müşterileri puanı 4.0/5

Kemal K. O. K. Aileler - ALL için doğrulanmış yorumlar

Odalar küçük ama ihtiyacımızı karşılası . Temiz ve rahattı

Dear Kemal, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales Assistant

Avis müşterileri puanı 0.5/5

Ozlem T. Aileler - ALL için doğrulanmış yorumlar

Disaster

Dear Ozlem t., Thank you for your feedback. We sincerely apologize for the inconvenience caused by the hot water issue during your stay. Your experience is important to us, and we appreciate your understanding. Best regards, Novotel Massy Palaiseau

Disappointing stay. Pool closed and poor location.

Tripadvisor puanı 2.0/5

SDTraveler83 Aileler - TripAdvisor onaylı yorum

Disappointing experience. We booked this hotel for a one night stay with our 3 children before flying home. We booked specifically for the pool and it appeared to be close to a park and some restaurants. When we arrived we realized the area is run down, the park is small with no playground and there are almost no restaurants in close proximity.we were forced to war both meals at the overpriced restaurant (I will say the food was decent and the service was very good). The most disappointing was that the pol ended up being closed (it's august) and there were no apologies made for the inconvenience. I would not recommend. I wish we'd stayed in the city center near the train station. Disappointing finish to our trip.

ile iş birliği içinde TripAdvisor

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