Novotel Paris Est bintang 4

Great experience. Clean and comfortable, helpfull staff. We went the weekend and had diner and breakfast there, was very good. Hotel is right near the Metro direct to center of Paris. Best was free late check out on Sunday

I stayed at Novotel EST Paris on 18-20 October 2022. It is located far from city centre. Area surrounding hotel is not so safe to walk around. Hotel breakfast is in a ‘cafeteria’ like big room with tray return racks! Staffs are not so friendly. No bedside table next to bed. Toilet has awful stains in toilet bowl. Shower screen a bit dirty. Separate cubicle for toilet and shower. Rooms not cleaned well. Lifts are OK. I wouldn’t stay here again.

0 stars To sum up : rude hotel staff, don’t care about their customers, don’t want to fix any issues of the rooms (which was so much) they don’t pass on your problems from the room to anyone else so you have to re explain again and again. Rooms are disgusting. BED BUGS, disgusting smells, no electricity, AC LEAKING WATER. FILTHY. This hotel is not worthy of being a Novotel. SAVE YOUR MONEY, spend a bit extra and stay somewhere decent. This place is 0 stars, if not -100 stars if possible. Really bad First day of check in, they gave us a room with a nice view however there was a really disgusting smell coming from the room, it smelt so disgusting and didn’t know where it was from. In addition to this, the electricity went out. We went down to tell reception about this. They said someone will come in ten minutes. After 20 min no one had come so I had to call them from the phone, no response whatsoever (5 tries). I called from my own mobile and was answered immediately. (They clearly don’t care about their own customers inside the rooms). I told them no one has fixed anything. The lady told us to go down and see what to do. Bear in mind they don’t tell anyone the issues so you have to re explain the problem every single time. Anyway, got downstairs and the room was changed. Cool, changed the room, the view was ok but was next to the lift and was very noisy and loud and annoying. Next problem was that our air condition started leaking. We went out for the day so I told them we are out for the day and you have time to fix it. Anyway, out for over 6 hours, ac wasn’t fixed. I tried to explain that I just wanted a room that was basic with no issues , the man kept talking over me and not listening . Listened to the droplets the WHOLE night on top of the lift. Went back in the morning and said we have been here for two days and moved to two different rooms and they all have problems. In addition, the beds have bugs in them and you will be itching for days. It seemed as if they didn’t have a room which was okay? The bare minimum wasn’t available. They finally fixed the AC leakage but luckily I am checking out tomorow and leaving this embarrassment of a hotel. Don’t stay here, they don’t care about you, rooms are disgusting, only good thing is next to the metro. Don’t stay here, it’s embarrassing for Novotel and this hotel should be shut down.

I’m in house guest, upon check in we faced so many issues. Staff is not professional at all, rude and not helpful. They forced us to pay by card and we don’t have. Another thing, that upon check in room wasn’t ready and after we enter the room , we start to remove our clothes, as somebody enter the room without knocking to refresh minibar and add Shower supplies. This is first time in my life I see such unprofessional treatment. My husband is platinum member of Accor group , however there’s no benefits at all. NOT RECOMMEND

A really filthy hotel with dreadful service. My room was so bad that I had to ask to be moved to a different one. Ended up with a flee or bed bug bite. Genuinely don’t know how the shower could have been so awful and still in use. Fairly shocked that this is a Novotel hotel.