Hotel Mercure Paris Montmartre Sacré-Coeur

The staff were friendly and our superior rooms (which seem to be the standard rooms) were large and very quiet with great black out curtains, fab air con and a useful little fridge. Travelling from the Gare du Nord by bus, the area seems initially a little "colourful" but we had no problems and the local shops and restaurants were great. Breakfast was plentiful with lots of choice, the outside seating area was slightly marred by the constant wasps buzzing around. But we loved having a drink and watching the tiny birds in the garden. The children enjoyed the table football. Within sight of the hotel, the Place de Clichy is brilliant for transport links to the whole city, bus and metro within a few mins walk and 30 mins on the bus to the Eiffel Tower. 25 mins walking uphill takes you to the Sacre Coeur, beautiful. We would definitely return to this hotel

From start to finish, our stay here was perfect. Our rooms were spacious and had the most stunning views over the city. The bed was really comfortable and was made every day by housekeeping who also refilled the fridge daily with a range of cold drinks. There was an excellent range of food available for breakfast. The hotel was only a few minutes from Moulin Rouge and the Metro.

Having read some other reviews we were slightly wary about this hotel but feel that the other reviewers must have been staying in another hotel, not this one. We found the staff to be friendly, helpful and polite. The location is excellent, just round the corner from the Moulin Rouge, near a Metro, and plenty of shops, restaurants and bars. The hotel reception is bright and airy and the terrace bar really nice. Our room was quite spacious, clean, with air con and a safe. There was a good shower room and separate toilet. The bed and pillows were really comfy and the blackout curtains actually work. Paris is expensive but we thought the price we paid for this hotel was reasonable. Would not hesitate to go back there.

Really shocked at reading some negative reviews about this hotel. We have just returned from a weekend in Paris and were blown away by the levels of service by the hotel staff - nothing was too much trouble. We travelled to Paris as a gift for my wife who turned 40 last month. Initially I emailed the hotel speaking to the amazing Amandine Passicos about potentially doing something to help make my wife's stay special. When we arrived, we were delighted to find out that we had been given a voucher for welcome drinks in the bar, a Happy Birthday balloon, French chocolates and most importantly an upgrade to the Priveleged rooms with a stunning view of the Eiffel Tower. This started the weekend off perfectly for us. Regarding the hotel itself, the rooms were nice and big - free drinks which were replenished each day and large bed. The location of the hotel - albeit in an area that looked a little off - is absolutely perfect for a jaunt around the city with all major attractions being close by. Additionally it was within 10 minutes of Gare du Nord so getting too and from the Eurostar was straight forward by Uber. Breakfast was varied with plenty of choice and the bar food and drink were spot on also. All in all, we were delighted with our stay at the Mercure and would happily go again. Don't be swayed by the negative reviews and give this hotel a chance, it was perfect for us and we'd like to thank them for making our stay so special.

I do not recommend this hotel. Absolutely horrible customer service. If we weren’t part of an organized group I would be demanding my money back. We have two rooms. First the lost my husbands luggage and delivered it to the wrong room. Then took over an hour to locate it and we were they ones who found it thanks to over hearing another guest say that they had someone else’s luggage. There was no empathy or concern. THIS IS NOT ACCEPTABLE. Then in the second room there are no towels or hand soap. After calling the front desk twice, we were told there are no towels tonight only tomorrow. I then went to the front desk only to be told the same thing. After demanding to be moved they miraculously found 3 hand towels and told me that was all they had. Again THIS IS NOT ACCEPTABLE. I will never stay at this hotel or a Mercure ever again. I will be writing a letter of complaint to both Accor Hotels and our tour operator.