Mercure Toulouse Centre Saint-Georges Hotel 4성

고객 평점 (ALL 평가) 4.5/5 910 리뷰

Mercure Toulouse Centre Saint-Georges Hotel - Image 1
Mercure Toulouse Centre Saint-Georges Hotel - Image 2
Mercure Toulouse Centre Saint-Georges Hotel - Image 3
Mercure Toulouse Centre Saint-Georges Hotel - Image 4
rue saint Jérome, Pour GPS : 1 rue Paul Mériel, 31000 TOULOUSE, 프랑스

호텔설명

호텔 추가 정보

  • At the heart of the historic center of Toulouse

  • Outdoor terrace, swimming lane (open May to October) and fitness center

  • Modern family rooms and spacious, comfortable apartments

  • Le Mahogany Summertime, a cocktail bar terrace, from June to September

  • Rooms adapted for people with disabilities and with reduced mobility

숙박

호텔 위치

Mercure Toulouse Centre Saint-Georges Hotel

rue saint Jérome, Pour GPS : 1 rue Paul Mériel
31000 TOULOUSE
프랑스

GPS:43.603511, 1.448394

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

LE MAHOGANY CLUB

Come and discover the trendy atmosphere of the bar Le Mahogany Club. Relax and share homemade cocktails. On sunny days you can enjoy our outdoor terrace area dipping your feet in the water.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  910 리뷰

TripAdvisor 평가  4.1/5  654 리뷰

2024으뜸 시설

Very disappointed

트립어드바이저 평점 2.0/5

Vanda I TripAdvisor 인증 리뷰

This is a four star hotel in the middle of a large city where one would expect up to date amenities. There were only 2 USB ports in the room and they did not work. Several explanations were given for this; non worked in the hotel, some did work in the hotel , and if a client informed them that the US ports did not work , they would get them repaired, but not at weekends. We asked to have a room changed to where the USB ports did work, but they refused. Despite having a thermostat and air-conditioning control in the room one cannot control the temperature. The hotel temperature is centrally controlled. It was so hot that it was very difficult to sleep if not impossible and a huge waste of energy.

Dear Guest, Thank you for taking the time to share your experience at our hotel. I am sincerely sorry to hear that your stay did not meet your expectations. Regarding the USB ports, I understand how frustrating it can be when equipment does not function as expected. We strive to maintain our facilities in good working order, and your feedback will be taken into account to improve our service. Please note that our 24-hour receptionists offer adapters that work perfectly. Furthermore, the USB ports have been repaired by our technical department. Concerning the temperature control in the rooms, I would like to clarify that the air conditioning is indeed centrally managed for the overall comfort of our guests, and that during your stay, the weather was exceptionally (and unusually) mild for November. However, I understand that this may have affected your personal comfort, and I apologize for this inconvenience. I am writing the same response to your second identical review on another website. Sincerely, Sébastien PUJADES - Director

Location is central

트립어드바이저 평점 5.0/5

evedi TripAdvisor 인증 리뷰

Fabulous location and great buffet breakfast. Room was adequate for our short stay. I wouldn't hesitate to stay here again.

Dear customer, it is with great pleasure that I read your comment and thank you sincerely. We look forward to welcoming you back. Sébastien PUJADES - Manager

Couldn’t get better

트립어드바이저 평점 5.0/5

Zoe A TripAdvisor 인증 리뷰

Amazing stay. Room lovely. View amazing. Cleanliness spot on. Location couldn’t get any better. If you are travelling alone this is the place to stay.

We couldn't have done better than your comment! Thank you sincerely for this wonderful review. We look forward to welcoming you back to the Mercure Toulouse Centre Saint Georges: alone, with family, friends, for work, etc. !! Best regards Sébastien PUJADES - Director

Good location and front desk service but still a few issues

트립어드바이저 평점 4.0/5

ksufan88 TripAdvisor 인증 리뷰

We stayed here 2 nights, and enjoyed the hotel’s close location to many restaurants, museums and other sights. The front desk was easy to work with and helped us get everything in our room setup the way we wanted. The bathtub/shower has a very large step to get in and out which could be an issue for some people, and the toilet was located behind the doorway. Otherwise, the bathroom layout worked good. The air conditioning never did get the room cooled down quite enough for us. The breakfast buffet had quite a few options on it but some were confusing. Raw eggs and small saucepans were provided for guests to cook their own eggs on a hot plate and/or soft boil in hot water. This was something that we had never seen before. Also, the hot tea was loose in canisters and had to be spooned into special pots before adding hot water. Fortunately, the hotel had several breakfast attendants to assist us with questions and issues.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Saint-Georges. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien PUJADES - Directeur

Epic fail

트립어드바이저 평점 1.0/5

Cortney H Couples - TripAdvisor 인증 리뷰

Here are some fun quirky ideas to consider: Signs! How to get to the hotel from the parking garage. So novel! Also signs as to where you can and cannot park in said garage. Weird but give it a shot. Also elevators that work! And ones where you don’t have to hold down a button to go up. Nightmare.

Dear guest, First of all, thank you for choosing the Hôtel Mercure Toulouse Centre Saint Georges for your stay and for taking the time to share your feedback. We truly value every opportunity to improve. We are sorry to hear about the challenges you faced during your visit. Concerning the parking which is not our property, we were able to negotiate the rates so that our customers can enjoy a rate of 19 € instead of 30 €. However, taking into account your comment, we will also try to discuss with them regarding its signage in order to improve our customers' experience from the start. Please know that our reception team is always available 24/7 and more than happy to assist you with anything you may need during your stay. We understand how important clear information are to a comfortable experience, and your comment has already been shared with the relevant departments for immediate review. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Sebastien Pujades - Director

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 578 리뷰 9.2/10 위치
  • 634 리뷰 6/10 객실
  • 613 리뷰 9.2/10 서비스
  • 7 리뷰 7.4/10 인터넷 가격
  • 337 리뷰 9/10 조식
  • 196 리뷰 6.7/10 청결도

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