Mercure Reims Parc des Expositions Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.024 ulasan

Jaminan Harga
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Mercure Reims Parc des Expositions Hotel - Image 1
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Mercure Reims Parc des Expositions Hotel - Image 3
Mercure Reims Parc des Expositions Hotel - Image 4
2 rue Gabriel Voisin, BP 308, 51688 REIMS, Prancis

Deskripsi

Keistimewaan hotel

  • Meeting room for professional and family events

  • Free car park with 120 spaces

  • Electric vehicle charging stations in the parking lot

  • The 3rd largest in France, the Christmas Market runs from Nov 26 to Dec 28

  • Restaurant offering seasonal cuisine

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Lokasi hotel

Mercure Reims Parc des Expositions Hotel

2 rue Gabriel Voisin, BP 308
51688 REIMS
Prancis

GPS:49.2357, 4.070269

Telepon
Fax +33 3 26 85 64 72

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

L'ArTdoise - Brasserie Maison

Our Brasserie Maison, in the heart of the Ecoparc business center, is a friendly, gourmet destination. Our chef combines all the classic dishes and regional specialties that only he knows how to make.

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Peringkat ALL  4.4/5  1.024 ulasan

Peringkat TripAdvisor  3.6/5  285 ulasan

Extremely disappointing experience

Catatan Tripadvisor 2.0/5

Luc V Couples - Ulasan TripAdvisor tersertifikasi

It was 36°C outside, yet housekeeping opened the window, leaving the room unbearably hot when we returned. We’re paying for a room with air conditioning, and to make things worse, the manager didn’t even admit the mistake. I’m traveling with someone with a disability, so keeping the room cool isn’t just a comfort — it’s a necessity. Completely unacceptable.

Dear Mister Luc V, Thank you for sharing your experience with us. I am truly sorry to read about the situation you encountered with the room temperature and the handling of your concern. I completely understand how important a cool and comfortable environment is, especially when traveling with someone with specific needs, and I regret that we did not meet your expectations. Please be assured that your feedback has been shared with our housekeeping and management teams to ensure this does not happen again. Your satisfaction is our priority, and we sincerely hope you will allow us another chance to restore your trust in our hotel. Kind regards, Lucie – Guest Relations Manager

Clean and comfortable

Catatan Tripadvisor 4.0/5

racheldavie Ulasan TripAdvisor tersertifikasi

Nice hotel with a secure car park. Loved the unusual design and extras in the lobby areas. The food in the evening was nice. Room was clean and comfortable. Would stay again.

Merci pour votre retour enthousiaste ! Nous sommes ravis que vous ayez apprécié le confort de votre chambre, le dîner, ainsi que les petits détails qui font le charme de notre hall. Le parking sécurisé et le design original font en effet partie des points forts de notre établissement. Nous serons heureux de vous accueillir à nouveau lors d’un prochain séjour à Reims. Lucie – Guest Relation Manager

Good if you are travelling by car

Catatan Tripadvisor 3.0/5

Anna N Ulasan TripAdvisor tersertifikasi

Good option if you are in the area with car - otherwise probably not. Nothing wrong with the hotel or the rooms but you need to be aware that it is not walking distance to the city center. An Uber is about 12 EUR so it may still be a good option. It is easy, and free, to park and very accessible from the motorway. Rooms in fair size and with basically everything you need. There is an outdoor pool but we did not have time to test it. Breakfast with plenty of options.

Thank you for taking the time to share your feedback! We're glad to hear you found our location convenient for car travelers and appreciated the easy parking and access from the motorway. It's also great to know you enjoyed the spacious rooms and our varied breakfast selection. We're a bit outside the city center, we're always happy to help guests arrange transport or suggest nearby attractions worth discovering. We hope to welcome you back soon and maybe next time you’ll get to try the pool! Lucie – Guest Relations Manager

Rude restaurant staff

Catatan Tripadvisor 3.0/5

Gerald J Ulasan TripAdvisor tersertifikasi

I stayed at the hotel for a short work-related visit and overall found it to be quite nice. However, I had a disappointing experience involving a staff member, whom I believe is the restaurant supervisor. Despite the restaurant being largely empty, she rather rudely directed my colleagues and me to move to a different table without explanation. Her tone and attitude were unprofessional and left us feeling unwelcome. More concerning was that I later observed her vaping inside the restaurant, directly under a clearly displayed sign stating that smoking and vaping are strictly prohibited. For a staff member—especially someone in a supervisory role—to disregard such rules sets a poor example and shows a lack of respect for both the workplace and the guests. As someone who works in hospitality myself, I found her behavior unacceptable and not reflective of the standards expected in this industry. It left a negative impression on an otherwise decent stay

Very tired rooms and poor location

Catatan Tripadvisor 3.0/5

CLRL Keluarga - Ulasan TripAdvisor tersertifikasi

The bar area and reception area for this hotel are nice. Lots of seating and quite funky decor. The rooms are very tired and a bit smelly. The bathroom in particular. The corridor is very dark and dreary. It’s quite far from town - about a 30 minute walk and there is not much in the surrounding area. Parking is free with fast EV chargers available (300kw). Food options were ok - the bar staff worked very hard. Reception staff less hard. We asked about dinner but told we could not have a table until 8pm - however looking on the website there were tables available from 7.15pm. Ok for a stop over but I would probably choose somewhere else.

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 256 ulasan 8.6/10 Lokasi
  • 600 ulasan 6.7/10 Kamar
  • 735 ulasan 8.7/10 Pelayanan
  • 9 ulasan 3.3/10 Internet
  • 324 ulasan 8.3/10 Suasana
  • 296 ulasan 8.5/10 Sarapan
  • 192 ulasan 8/10 Fasilitas
  • 182 ulasan 7.5/10 Kebersihan

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