Albergo Mercure Annemasse Porte de Genève 4 stelle

Giudizio clienti (Valutazione ALL) 4.4/5 695 recensioni

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Albergo Mercure Annemasse Porte de Genève - Image 1
Albergo Mercure Annemasse Porte de Genève - Image 2
Albergo Mercure Annemasse Porte de Genève - Image 3
Albergo Mercure Annemasse Porte de Genève - Image 4
9 rue des jardins, 74240 GAILLARD, Francia

Descrizione

I plus dell'hotel

  • Hotel 100% ristrutturato

  • Parcheggio privato coperto gratuito

  • A 15 minuti dal centro di Ginevra e vicino agli angoli più belli dell'Alta Savoia

  • Piscina all'aperto riscaldata

  • Nuovo ristorante "La Yourte" e il suo concetto di birrificio

Le nostre sistemazioni

Prenota questo hotel
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Posizione dell'hotel

Albergo Mercure Annemasse Porte de Genève

9 rue des jardins
74240 GAILLARD
Francia

Coordinate GPS:46.18408, 6.221565

Telefono
Fax +33 4 50 87 14 57

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

La Yourte - Brasserie Maison

La Yourte Brasserie Maison vi accoglie 7 giorni su 7 per pranzo e cena, nella sala da pranzo o sulla terrazza. Ogni giorno, il nostro chef prepara piatti tradizionali e gustosi fatti in casa per deliziare il palato!

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.4/5  695 recensioni

Giudizio clienti 3.5/5

Raffaele S. Famiglie - Avvisi confermati di ALL

Thank you for your feedback! We are glad to hear that you enjoyed our convenient location and found the room spacious and well-organized. We sincerely apologize for the inconvenience you faced regarding breakfast. It seems there was a misunderstanding about the timing as we can only serve breakfast until 10h30 on Saturday and Sunday (9h30 during the week). We regret that you were unable to enjoy a coffee and croissant at that time. We appreciate your understanding and hope to welcome you back for an even better experience! Céline, Assistant Manager

Giudizio clienti 4.5/5

Mattia L. Coppie - Avvisi confermati di ALL

Thank you for your lovely feedback! We're thrilled to hear you found our location convenient and enjoyed the warm atmosphere created by our team. We hope to welcome you back soon for another comfortable stay! Céline, Assistant Manager

Giudizio clienti 5.0/5

Alessandro T. Azienda - Avvisi confermati di ALL

Thank you for your wonderful feedback! We're thrilled to hear you find our hotel comfortable and enjoy our generous breakfast options. It's always a pleasure to welcome you back during your travels. Looking forward to your next visit! Céline, Assistant Manager

Giudizio clienti 3.0/5

Eric P. Famiglie - Avvisi confermati di ALL

Nous vous remercions pour votre retour concernant votre séjour et nous excusons si celui-ci vous a déplu. Vous avez bénéficiez d'un tarif collaborateur Accor à 70€ la nuit. Ce tarif n'est bien sûr pas compatible avec vos avantages fidélité (vous ne pouvez pas cumuler plusieurs offres différentes). Il est donc normal que vous n'ayez pas été surclassé et que vous n'ayez pas eu votre boisson de bienvenue. Nous sommes surpris par votre remarque sur notre personnel. Notre équipe se plie en 4 afin de satisfaire nos clients qui nous font toujours de bons retours... Nous ne comprenons pas votre remarques sur les bouteilles d'eau... Nous n'avons plus de bouteille en plastique dans notre hôtel mais des carafes en verre et une fontaine. Tout est expliqué à l'arrivée. Nous avons un seul récupérateur d'eau dans notre jardin. Comment peut-il être hors service? Il récupère l'eau de pluie et nous utilisons cette eau pour arroser les fleurs... Vous donner une note de 30/100 à notre piscine, mais elle n'est même pas ouverte en avril... Enfin, les bornes de recharges électriques n'appartiennent pas à l'hôtel. Nous prêtons juste un emplacement sur notre parking. C'est une société extérieure qui les gère donc pour quelle raison seraient-elles gratuites? Cordialement, Céline, adjointe de direction

Giudizio clienti 0.5/5

Elisa C. Famiglie - Avvisi confermati di ALL

We thank you for your feedback and apologize if your stay did not meet your expectations. However, we are surprised by certain remarks which seem unfounded to us. In your bathroom, there are no traces of urine and the toilet seat is not broken. Some of our rooms do indeed have bathtubs. These rooms have not yet been fully renovated, but they are well maintained. Thus we do not understand how this could have “made you feel nauseous...” We do not provide complimentary toiletries in our Classic rooms; however, they are all available at reception. As for the “sanitation seal” on the toilets, this has never been something offered in our hotel. All of our rooms are equipped with a wardrobe and shelves for storing your belongings. We also provide a minibar for keeping your drinks cold or storing certain food items that need to be refrigerated. It was indeed plugged in. A courtesy tray is also available for your use, including a kettle, porcelain cups, and reusable Tritan glasses. As part of our commitment to reducing waste, we have removed all single-use items from our hotel, so it would not have been possible to find a paper cup. Regarding our breakfast, it consistently receives very positive feedback. It is served as a buffet, so yes, guests serve themselves. Nothing is individually packaged, so we do not understand this remark. You will find a jug of cow’s milk, as well as cartons of oat, soy, and almond milk. However, we do not offer whipped cream — you are correct on this point, and we apologize for that. Our parking area is spacious, free of charge, fenced, and closed with a gate every night. The motorway does run nearby; however, it is highly unlikely that a car could be propelled onto our parking area — this has never happened. In addition, we regularly welcome sports cars, and no guest has ever raised concerns about safety or about the speed bumps located on the street (not within our premises). Finally, regarding our staff, they are consistently perceived as warm, welcoming, and professional. It is very rare for us to receive any complaints in this regard, particularly concerning the receptionist who was on duty that evening. Our uniform has been chosen to reflect the style and decor of the property; a formal suit would not have suited this Scandinavian-inspired setting. We are sorry if you did not like it. Once again, we apologize if your stay did not meet your expectations. It is possible that this category of hotel may not be the right fit for your preferences. We do, of course, make mistakes, and we use them as opportunities to improve every day. However, the remarks made in your review, as well as the rating given, are not fair and do not reflect the reality of our establishment. Céline, adjointe de direction

Altri utenti web che hanno valutato il nostro hotel

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  • 410 recensioni 8.7/10 Servizio
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  • 147 recensioni 4.5/10 Pulizia

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