ibis Jerusalem City Center

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,370 件のレビュー

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ibis Jerusalem City Center - Image 1
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4 Elisar St., 9423601 JERUSALEM, イスラエル

説明

ホテルのその他の情報

  • Situated in the heart of Jerusalem's city Center 7min. walk to the Jaffa gate and the Old City

  • Enjoys a vast proximity to many religious and historic sites

  • Next to tram station and easily accessible from Central bus station and Train station

  • Sweet Bed by ibis, designed, developed for the coziest and most exclusive comfort

  • KOSHER Hotel

当ホテルの客室

ホテル所在地

ibis Jerusalem City Center

4 Elisar St.
9423601 JERUSALEM
イスラエル

GPS:31.7820861, 35.220656

電話番号
ファックス +972 73-222-8899

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙

DINING ROOM

A rich and diverse Israeli breakfast with a variety of indulgent dishes from the Mediterranean kitchen that will fuel you for another pleasant day in Jerusalem. open daily from 6 :30 AM to 10:00 AM

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,370 件のレビュー

トリップアドバイザーの評価  4.2/5  656 件のレビュー

I wish I had been able to write a positive review

トリップアドバイザーの評価 2.0/5

476jamesaw トリップアドバイザー認証口コミ

This is the story of a promising hotel completely let down by deceptive payment practices, poor staff and a total refusal to communicate with guests. Positives: 1. The location of the hotel is excellent, about a 10-minute walk away from the New Gate and in the heart of modern Jerusalem City Centre, close to the light rail on Jaffa Street. 2. The breakfast was lovely, and I was sufficiently stuffed each day on shakshuka, bread, fruit and so on that I barely ever needed lunch and was good to go to dinner time. 3. Cleaning was done every day. 4. The bed was comfortable and I got a good night's sleep every night. Negatives: 1. They refused to respond to an email I sent the day before my trip about my arrival. 2. On arrival, I was met with an unsupervised 'trainee' receptionist who said there was a problem with the payment system - I don't know if this was true, or he just didn't know what he was doing. He made me wait for ages whilst he was doing stuff on the computer, complaining about the hotel's payment system, which seemed unprofessional, and eventually I had to pay for one night there and then and the rest the next day. He didn't explain why. 3. It turns out what he also did is that he put a block on a quantity of funds on my credit card when I was making the original payment. He did not even mention he was doing this, say why it was necessary, or outline the amount or the time limit of the hold involved, let alone ask for my consent. The hold remains to this day, almost two weeks later. 4. They have absolutely, totally refused to communicate in any way with me as I have sought to engage with them about this 'hold' issue. I have sent four emails about it, from two different email addresses = all ignored. I called them from the UK = their phone system cut me off after three minutes before I could speak to anyone. I feel I have to resort to writing a public review like this to have any hope of response, which is an absolutely atrocious level of customer service. I have also complained to Accor, and I await their response too.

Great vacation in an excellently located hotel with a very good breakfast!

トリップアドバイザーの評価 5.0/5

LeonShapritsky トリップアドバイザー認証口コミ

We had a great vacation in an excellently located hotel with a very good breakfast. The Hanukkah candle-lighting tour was also included and very interesting. The only drawback of the hotel is the limited parking within walking distance, but you can’t really blame the hotel for the parking difficulties in Jerusalem.

朝食の野菜が新鮮

お客さまの声 4.0/5

杉山 茂. ビジネス - 確認済みレビュー すべて

朝食の野菜が新鮮でおいしかったです。コーヒーの味も良かったです。 部屋は、清掃・ベッドメイキングが丁寧でした。 部屋では、トイレの水が流れる際の音と外からの音が少し気になりました。 なお、水についてはチェックイン時に部屋にあったボトル1本のみで、その後の補充が無かったのが残念でした。

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Wassim Mushasha Customer Relations Manager

Center

トリップアドバイザーの評価 4.0/5

NIRDO1971 Couples - トリップアドバイザー認証口コミ

Reception has to be better...not so proffessional... Located in a very central place (rooms are clean, however some things around arent with attention) very close walking everywhere...good places to eat and buy around (all is Kosher) Thursday is full of people if you like it

Dear Guest, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. We thank you for your honest and sincerely apologize for our shortcomings. The incidents have reported to the relevant departments in view to improvement. We definitely hope that this issues will not prevent you for coming back. Please feel to contact me should you return. I will make my utmost to ensure your stay will be a comfortable and memorable one. Yours sincerely, Wassim Mushasha Guest Relations Manager

Wowwwww

トリップアドバイザーの評価 5.0/5

Edan G ファミリー - トリップアドバイザー認証口コミ

The hotel was amazing! Great location close to the western wall, the light train and night life!! The staff were amazing and they were able to manage me my wife and 3 little kids. Their breakfast as well was delicious and had a view of Jerusalem in the morning. Will definitely come back again!

Dear EDAN, We strive every day to make our guest feel home and comfortable. It certainly feel a sense of accomplishment when this is achieved. We are pleased to inform you that our parking lot will be opening soon for your convenience. We thank you for being our guest and look forward to welcoming you again soon. Sincerely, Wassim Mushasha Guest Relations Manager

との提携 TripAdvisor

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