Terms & Conditions

1. The terms and conditions for ALL - Accor Live Limitless membership are applicable to the “3X Reward Points” offer which is only limited to ALL members.

2. To enjoy the benefits, members of ALL - Accor Live Limitless loyalty programme should register for the offer from 24 September 2024 to 30 December 2024 (BJT) and complete the accommodation at a participated Greater China hotel during 25 September 2024 to 31 December 2024 (BJT).

3. These benefits are applicable to all levels of ALL members and available at Greater China hotels participating in ALL - Accor Live Limitless loyalty programme. Members are entitled to these benefits only when logging on the member account in accordance with clause 4 to make reservations after the offer registration, and completion of an eligible stay.

- Eligible Stay: Stay booked at a participating hotel via Accor distribution channels (Websites, Accor ALL APP, ALL WeChat Mini-programme, Accor Reservation Office, hotels) and traditional travel agencies connected automatically to the Accor Reservation Office. Stays booked through a reseller, tour operator or third-party online travel agency (such as Expedia.com, booking.com, etc.) are not considered Eligible Stays and do not earn Points or Eligible Nights towards a Status level. Please refer to ALL Terms and Conditions of Membership for more details.

4. To enjoy such benefits, a member should:

1. Register for the offer at Accor's official website or Accor ALL APP, and place a reservation through Accor’s official website, Accor ALL APP, ALL WeChat Mini-programme, Accor Reservation Office, hotels, traditional customer reservation service management companies directly connected with Accor’s reservation offices, and online flagship brand stores cooperating with Accor, where proprietary products for ALL members are sold;
2. Any accommodation booked through an intermediary, tour operator, or third-party online travel agency (such as Expedia.com and booking.com) is not considered eligible for the offer.

5. When placing a reservation, you must provide your ALL card number, and show your physical or digital membership card to the hotel receptionist when checking in.   

6. Each ALL member can enjoy this benefit for a maximum of 8 stays during the promotion period.

7. Each ALL member can enjoy this benefit for a maximum of 5 nights per stay.

8. Continuous accommodation at the same hotel (checking out and checking in on the same day) will be considered one accommodation. In such a circumstance, the member is qualified to enjoy the [3X Reward Points] benefits once.

9. In respect of benefits, one accommodation means that an ALL member place one (1) reservation of one or more rooms. In other words, the reservation of more than one (1) room is also considered one (1) accommodation. The days before the scheduled checkout will also be counted in the calculation of Reward Points and Status Points. In other words, the ALL member will receive the points for each accommodation during the time specified in Article 2.

10. Members should ensure that they actually stay at the hotel after completing the reservation, or in the case of booking multiple rooms, stay in one of the rooms in order to enjoy the extra Reward Points.

11. For each eligible stay, only one member can enjoy the corresponding Reward Points for one room or other benefits offered by other promotional offers (if any). If more than one member checks in one room, only one of them can enjoy the corresponding Reward Points or other benefits offered by other promotion offers (if any). If a member reserves more than two rooms for the same night, the member can enjoy the extra Reward Points for at most two rooms.

12. According to the terms and conditions regarding ALL membership, the benefits refer to extra Reward Points in addition to the Reward Points and Status Points provided for eligible stay. The extra Reward Points are calculated on the basis of Classic Card.

13. After the offer registration and completion of an eligible stay, the points will be credited to the member’s account twice.

1. The corresponding points that an ALL member ought to receive will be credited to the member’s account first;
2. The extra points generated will be later credited to the ALL member’s account as the second Reward Points. Then, the member will receive 3X Rewards Points in total. For instance, the ALL member will receive 500 extra Rewards Points in addition to the 250 Status Points and 250 Reward Points for the eligible stay, 3X Reward Points in total;
3. The extra points will be credited to the member’s account within 10 working days after the member checks out if the member has registered the offer via Accor’s official website or Accor ALL APP.

14. The points generated cannot be exchanged for cash or other benefits,

15. The benefits depend on the availability of empty rooms in participating hotels. Accor will not compensate ALL members who are unable to complete the reservation and accommodation at participating hotels due to objective reasons. The Terms and Conditions of Sale are applicable to reservation of hotel rooms at rack rate. The benefits are not applicable to accommodations completed through onefinestay.

16. Accor reserves the right to immediately cancel or withdraw all the points and, if necessary, take any legal action against you if there is any violation of the laws, regulations or the terms and conditions of this campaign.

17. Please provide the reference number 020380 during the communication with ALL Call Center (4001 335533) regarding the benefits.

18. By participating in this campaign, you acknowledge that you are aware of and agree to the above terms and conditions.