Fairmont El San Juan Hotel 5 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 669

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Fairmont El San Juan Hotel - Image 1
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Fairmont El San Juan Hotel - Image 4
6063 Av Isla Verde, 00979 San Juan, Portoryko

Opis

O hotelu

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Nasze pokoje

Lokalizacja hotelu

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Portoryko

Pozycja GPS:18.442995, -66.019684

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 669

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 894

Could be better

Ocena na stronie TripAdvisor 3.0/5

Mwaba C Opinia zatwierdzona w TripAdvisor

I was very disappointed with my stay at the Fairmont El San Juan. While the property has a great location and aesthetic, the overall experience did not meet the expectations of a luxury resort. The room was very standard and had a noticeable moldy, musty smell that made it uncomfortable to relax or sleep. For a hotel at this price point, cleanliness and air quality should be a basic standard. Additionally, the front desk staff were unwelcoming and dismissive. Interactions felt cold and unhelpful, and there was a clear difference in how guests were treated. I observed white patrons receiving noticeably warmer, more attentive service, while I was met with indifference. The experience carried subtle but undeniable undertones of bias, which made me feel uncomfortable and undervalued as a guest. Hospitality should be inclusive and respectful to all guests. Unfortunately, this was not the case during my stay. I would not recommend this hotel based on my experience.

Amazing service at the Beach/Pool

Ocena na stronie TripAdvisor 5.0/5

dnice1120 Opinia zatwierdzona w TripAdvisor

We were visiting Puerto Rico for the Bad Bunny concert and the Fairmont did not disappoint. The staff is amazing, especially Wilifred, Enwil and the pool staff (I believe her name was Ashley or Jessica.) We look forward to coming back!

Thank you for sharing such a wonderful review and for choosing to stay with us during your visit to Puerto Rico for the Bad Bunny concert. We are delighted to know that your experience at our beach and pool exceeded expectations. Your kind recognition of our team—especially Wilfred, Enwil, and our pool staff—truly means a great deal to us. We take great pride in delivering genuine, attentive service, and it is always rewarding to see our colleagues acknowledged for their efforts. Your comments will certainly be shared with them and the leadership team. We look forward to welcoming you back to Fairmont El San Juan Hotel for another memorable stay in the near future.

Decent meeting hotel. Tech issues are a problem

Ocena na stronie TripAdvisor 3.0/5

hockessin1 Opinia zatwierdzona w TripAdvisor

Decent hotel. Updated facility in a nice location...close to airport but still quiet. TV in room is programmed to turnoff after an hour or so...complete pain to get back on. Charging plugs are so worn that they won't deliver current to USB or hold a 110 V plug. Many Room light switches don't work. Desk light is inoperable. Room cleaners have LOUD conversations down the hallway a lot.

Thank you for taking the time to share your feedback. We are pleased to know you found our location convenient and the property suitable for meetings; however, we are sincerely concerned to learn about the technical and maintenance challenges you experienced during your stay. Please accept our apologies for the inconvenience caused by the television settings, in-room charging outlets, lighting issues, and desk lamp. This is certainly not the level of comfort or functionality we strive to provide, particularly for our business and meeting guests. Your comments have been shared with our Engineering team for immediate review and corrective action. We are also very sorry to hear about the noise disturbances in the hallway. Maintaining a quiet and professional environment is essential, and your feedback has been addressed with our Housekeeping leadership to reinforce service etiquette and guest awareness. We truly appreciate you bringing these matters to our attention, as they help us improve. Should you consider staying with us again, we would welcome the opportunity to provide a more seamless and comfortable experience.

Extremely Disappointed

Ocena na stronie TripAdvisor 3.0/5

Dewana W Opinia zatwierdzona w TripAdvisor

Unfortunately, this was not the experience we expected from a luxury resort at this price point. Service throughout the hotel was consistently poor. It was difficult to reach anyone by phone, restaurant reservations were unavailable, and valet service was unresponsive, staff often looked at us without offering help. Our room was missing basic amenities such as bathrobes, and the lotion bottle was empty upon arrival. Dining was another disappointment. The food quality did not match the hotel’s reputation, and servers were unwilling to explain menu items when asked, which made the experience feel rushed and unwelcoming. For $700 per night, guests should receive attentive service, warmth, and thoughtful details. Sadly, this stay fell far below those expectations.

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience did not meet the level of service and attention you rightfully expected, particularly given the rate and positioning of our resort. Your comments regarding service responsiveness, room readiness upon arrival, valet experience, and dining interactions are concerning and not reflective of the standards we strive to uphold. Missing amenities, difficulty reaching team members, and feeling unattended or rushed are unacceptable, and we sincerely regret the frustration this caused during your stay. We also appreciate you highlighting your dining experience. Hospitality should always feel warm, informative, and welcoming, and we are disappointed that this was not conveyed through our restaurant service. Your feedback has been shared with our leadership teams so these matters can be addressed with urgency and care. While we cannot change the experience you had, please know that your comments are being taken seriously and are helping guide meaningful improvements. We would welcome the opportunity to reconnect with you directly, should you be open to it, to better understand the details of your stay and explore how we might regain your confidence. Thank you again for bringing this to our attention.

Buyer Beware: Resort Pass Scam

Ocena na stronie TripAdvisor 1.0/5

mr_nicely Opinia zatwierdzona w TripAdvisor

We tried to book a cabana on resort pass but our car broke down before we headed over there and we were unable to go. We told them within 30minutes of booking and they took days to get back to us. They ended up charging us the full $360 for this and refused a refund despite having multiple that no one was using and us. This hotel is very scammy for such a high end resort. Buyer be ware.

Thank you for taking the time to share your feedback. We are truly sorry to learn of the unfortunate circumstances that prevented you from visiting the resort as planned. We would like to clarify that cabanas reserved through ResortPass are subject to the cancellation and refund policies agreed to at the time of booking, which are managed directly by that third-party platform. Unfortunately, once a reservation is confirmed, the hotel does not have the ability to override or modify ResortPass charges, even when the cabana ultimately goes unused. That said, we regret any delay in communication and understand how frustrating this situation must have been, especially given the unexpected nature of your circumstances. We would welcome the opportunity to review your experience further and ensure your concerns are properly addressed. Please feel free to contact us directly so we may look into this matter with the appropriate teams. Thank you again for your feedback.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 516 Liczba opinii 9/10 Lokalizacja
  • 977 Liczba opinii 5.4/10 Pokój
  • 2 389 Liczba opinii 8.4/10 Obsługa
  • 5 Liczba opinii 0/10 Internet
  • 753 Liczba opinii 8.1/10 Jedzenie
  • 714 Liczba opinii 7.9/10 Klimat
  • 543 Liczba opinii 9.1/10 basen
  • 430 Liczba opinii 3.9/10 Czystość

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Park Royal Home Stay Club Cala managed by Accor (Opening Novembe 4 gwiazdki

Odległość 46.445 km

Zobacz hotel

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.