Fairmont El San Juan Hotel 5 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 1 286

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Fairmont El San Juan Hotel - Image 1
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6063 Av Isla Verde, 00979 San Juan, Puerto Rico

Opis

O hotelu

  • Three Green Keys

  • Iconic hotel located on award-winning Isla Verde Beach

  • Four pristine pools with cabanas to enjoy

  • Newly renovated guest rooms, suites and villas

  • Wellness spa and fitness center

Nasze pokoje

Lokalizacja hotelu

Fairmont El San Juan Hotel

6063 Av Isla Verde
00979 San Juan
Puerto Rico

Pozycja GPS:18.442995, -66.019684

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 1 286

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 761

A wonderful experience

Ocena na stronie TripAdvisor 5.0/5

Pompomgirl123 Opinia zatwierdzona w TripAdvisor

A wonderful experience! We loved everything about this hotel. The service was excellent and the restaurant cuisine was world class. The Cana restaurant was our favorite and the waiters Alex and Alberto were awesome! We loved the pool and beach areas with the DJ. We also loved the Meat Market restaurant- food and service were excellent. We loved the nightclub and nightly entertainment in the lobby. Housekeeping was great and we loved the fragrance inside the hotel and our room after cleaning. We are used to high end hotels and first class travel and we would definitely stay here again.

Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed every aspect of your stay, from our world-class cuisine to the vibrant nightlife and entertainment in the lobby. It’s delightful to know that Alex and Alberto at the Cana restaurant made a lasting impression, and we’ll be sure to share your kind words with them. We’re also glad you loved relaxing at the pool and beach with our DJ, as well as savoring the food and service at the Meat Market restaurant. Your comments about the fragrance in the hotel and the cleanliness of your room truly make us proud of our housekeeping team. We are honored to have provided you with a stay that exceeded your high expectations. It would be our pleasure to welcome you back on your future travels. Until then, thank you once again for choosing to stay with us!

Better Than Anticipated

Ocena na stronie TripAdvisor 5.0/5

639kathyc Opinia zatwierdzona w TripAdvisor

Reading recent negative reviews made me question our choice to stay here. Thankfully, it turned out much better than expected. The hotel is a quick ride from the airport, and though we arrived midday, our room was ready. We found everything to be clean and well kept, but not perfect. I didn't love that the bathroom door was a sliding one, and the bottom of the shower door had a wide gap, allowing water to leak out. But what I did love was the hospitality. The staff at the pools and especially the staff at the beach were friendly and accommodating. Sunscreen, bug spray and towels are free and available to hotel guests. While not located in a touristy area, there is a Foxwoods casino inside the hotel and plenty of restaurants within walking distance. We found two that we really liked and ate there multiple times. As for a party scene, there wasn't much of one, except for the few nights when the hotel welcomed guests on a company retreat. I imagine it might be different during the summer months. Overall, I'm happy to say we enjoyed our stay.

Thank you for sharing your experience and for giving us the opportunity to exceed your expectations! We’re thrilled to hear that you found our property clean, comfortable, and well-kept despite a few small imperfections. It’s especially rewarding to know that our team’s hospitality and beach amenities made your stay enjoyable. Your feedback about the bathroom door is valuable, and we will certainly review this with our maintenance team to see how we can improve. We’re also pleased you discovered great dining options nearby and enjoyed the quieter atmosphere during your visit. We hope to welcome you back in the future, perhaps during the busier summer months when the atmosphere is a bit livelier. Thank you again for choosing us and for sharing your positive experience!

Nice resort

Ocena na stronie TripAdvisor 4.0/5

momofmombo Couples - Opinia zatwierdzona w TripAdvisor

We had a nice trip here. Very close to the airport. Pros : Kenneth at front desk... Amazing!!! Housekeeping staff... So accommodating and kind. Beautiful beach and pool area. Good food. Room was nice. We stayed in Banyan bungalow which was great. Cons: resort looking a little run down Food is very expensive. It's not all inclusive (which we knew going in) Location not really near anything. Need to Uber everywhere Overall we enjoyed our stay.

Thank you for sharing your experience with us! We are delighted to hear that you had a pleasant stay and appreciated the convenient location, our beautiful beach and pool area, and the Banyan Bungalow. Your kind words about Kenneth and our housekeeping team mean the world to us, and we will be sure to pass along your compliments. We also appreciate your constructive feedback regarding the condition of the resort, food pricing, and location. While we strive to provide an exceptional experience for all our guests, we understand there’s always room for improvement. Your comments will be shared with our management team as we continue to make enhancements for our guests’ comfort and satisfaction. Thank you again for your feedback. We hope to have the pleasure of welcoming you back in the future for an even better experience!

Loved it!

Ocena na stronie TripAdvisor 5.0/5

hehdu Couples - Opinia zatwierdzona w TripAdvisor

We truly had a great stay here and definitely want to come back. We are not afraid to leave negative reviews when deserving but it was really awesome. Stayed on the 9th floor so there was no noise issue. The pool area is fantastic and the staff is among the nicest we have ever encountered. The hotel entrance area is stunning and we found the dining options quite OK. The only annoying issue was that the concierge recommended a restaurant (Euphoria) that was just a bad overpriced tourist trap and when we told them afterwards they were quite nonchalant about it. But we still give it 5 stars and plan to be back.

Thank you for your glowing review and for choosing to stay with us! We’re thrilled to hear that you had such a great stay and appreciated our pool area, stunning entrance, and especially our friendly staff—we strive to make every guest feel welcome and cared for. We sincerely apologize for your experience with the restaurant recommendation. Your feedback is invaluable, and we will address this with our concierge team to ensure that our suggestions better align with our guests’ expectations. We’re delighted to know that despite this issue, you still plan to return. We look forward to welcoming you back and making your next visit even better!

Poorly maintained

Ocena na stronie TripAdvisor 2.0/5

AnneB690 Couples - Opinia zatwierdzona w TripAdvisor

Established hotel with beautiful grounds however guest rooms are poorly maintained, paint chipping, our initial room had a ceiling panel missing, ac not working, musty smell, 76 degrees, water leaking through bathroom ceiling. After an hour + wait they did find us another room.

Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay, and we sincerely apologize for not meeting your expectations. At our property, we are committed to providing a comfortable and enjoyable experience for all our guests. The issues you mentioned regarding maintenance, air conditioning, and the wait time for a room change are unacceptable, and I assure you that we are taking immediate action to address them. Your feedback has been shared with our team to ensure such concerns are promptly resolved and do not recur in the future. We truly appreciate your patience and understanding as we worked to find a solution during your visit. We hope you will give us another opportunity in the future to provide you with the high standards of service we strive to uphold. If you would like to discuss your stay further, please

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 595 Liczba opinii 9/10 Lokalizacja
  • 1 120 Liczba opinii 5.4/10 Pokój
  • 2 696 Liczba opinii 8.6/10 Obsługa
  • 5 Liczba opinii 0/10 Internet
  • 804 Liczba opinii 8.1/10 Jedzenie
  • 670 Liczba opinii 9.1/10 basen
  • 482 Liczba opinii 9.5/10 Plaża
  • 460 Liczba opinii 4.3/10 Czystość

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