Mercure Inverness Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 610

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Mercure Inverness Hotel - Image 1
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Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, Wielka Brytania

Opis

O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Nasze pokoje

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Lokalizacja hotelu

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
Wielka Brytania

Pozycja GPS:57.478304, -4.226695

Telefon
Faks +44 161 388 0915

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.0/5  Liczba opinii: 610

Ocena TripAdvisor  3.4/5  Liczba opinii: 764

Fab Stay

Ocena na stronie TripAdvisor 5.0/5

Jude G Opinia zatwierdzona w TripAdvisor

Stayed for 4 days for New Year. Fantastic stay room quality lovely and clean and very comfortable. Staff were very helpful. Big shout out to Silvi and Scott for being so helpful and friendly. Would love to come back

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Silvi and Scott will be pleased to read this.

Best hospitality in Inverness highly recommended…

Ocena na stronie TripAdvisor 5.0/5

Cruiser65699973680 Opinia zatwierdzona w TripAdvisor

I stayed 3 nights in Mercure Inverness everything was top notch room cleanness was great food and F&b service was amazing. Best part all the staff was very kind and highly professional food was top notch I’ll definitely recommend this hotel to everyone. Jo and Akansha was very helpful in Front desk rest all the staff was amazing. Keep it up the great work.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The team will be delighted to hear this.

Average stay

Ocena na stronie TripAdvisor 3.0/5

iwilkiwil Opinia zatwierdzona w TripAdvisor

Room was adequately large, however the barhroom was unbelievably small as compared to the size of the room. Bed was comfy enough. Breakfast was okay. The downside is the windows, they were not able to filter out the noise from the outside, hence affecting our quality of sleep (random noise woke us up).

Dear Guest Thank you for taking the time to leave us a review, please allow me to express my sincere apologies you experienced with the external noise. We appreciate your constructive feedback as we look to improve at every opportunity.

Cramped, basic and understaffed

Ocena na stronie TripAdvisor 2.0/5

R B Opinia zatwierdzona w TripAdvisor

How this place has 4 stars I have no idea. The only pros are that the room was clean, and all the staff were super warm and friendly. But it was so understaffed, it took 20 mins of queuing to check in. No one to help me with bags as a heavily pregnant solo traveler. In general it feels like a budget hotel, the compact double is a tiny depressing room, very very basic, with weird lighting and noisy from both the street and the corridor. Bathroom drains smelled bad! Breakfast was sad and unappealing, not worth the add on price. I stared at the scrambled egg for a good while trying to work out what it was. Parking was expensive and I was lucky to get a space. So many nicer and similarly priced places in this city.

Dear Guest Thank you for taking the time to share your feedback regarding your recent stay with us. I appreciate your kind words about the cleanliness of the room and the warmth of our staff. However, I sincerely regret that your experience did not meet the expectations associated with our hotel. I acknowledge your concerns regarding the check-in process and the staffing levels. We strive to provide a comfortable stay for all of our guests, and I understand that it can be frustrating to experience delays. Additionally, I apologize for the discomfort you encountered with the room size and the issues related to the bathroom. Your comments regarding the breakfast offerings and parking costs have been noted, and I will ensure that they are reviewed with our team. We value your input as it helps us improve our services. Thank you once again for sharing your thoughts, and I hope you will consider returning to us in the future. Jason McLeod Operations Manager

Horrible

Ocena na stronie TripAdvisor 1.0/5

vishalshah74 Opinia zatwierdzona w TripAdvisor

I been cheated, nor the room is the same nor the view. Even there is no duty manager at 7 pm. We have been waiting for 1.5 hours and still nothing seems to be sorted. Even the receptionist is a trainee and no senior staff also an available. Horrible experience. Still sitting in the reception without any reply. Please don’t stay at Mercure Inverness.

Dear Guest Thank you for sharing your feedback regarding your recent experience at our hotel. I sincerely apologize for the inconvenience you encountered with your room assignment and the lack of immediate assistance from our staff. We strive to provide a consistently high level of service, and I regret that we fell short during your visit. I am glad we managed to resolve your issues and your comments will be reviewed with our team to ensure that we can improve our service delivery in the future. Kind regards, Jason McLeod Operations Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 088 Liczba opinii 8.6/10 Lokalizacja
  • 1 427 Liczba opinii 5.9/10 Pokój
  • 1 372 Liczba opinii 8.4/10 Obsługa
  • 29 Liczba opinii 2.7/10 Internet
  • 774 Liczba opinii 3.9/10 Komfort
  • 617 Liczba opinii 8.6/10 Śniadanie
  • 458 Liczba opinii 6.3/10 Czystość
  • 333 Liczba opinii 4.9/10 Klimat

Zarządzane przez Trustyou

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